Consumer CellularReviews 242

I've been with this company for many years I kept hoping they'd go back to the old method where you could count on everything that did not happen they are one of the worst companies consumer sellers people suck so bad it's unbelievable they will tell you anything just to get you the hell off the line I am trying desperately to find a new carrier

They allowed my mother to use my home phone number as her new cell phone number without my authorization or knowledge! They did not even verify if the number was being used or if she was allowed to use it or was even authorized to cancel the service that was using the number. She is not! She could have given them anybody number! Now we have zero incoming service and she still has no cell service! How is this even legal? What if she gave them our neighbor's number or her doctor's office God forbid? This is not okay, at all!

Called them which took about 1 hour to get through, never fixed in three calls data issue, so i canceled my phone service with them, I was on automatic debit with them, they sent me a new invoice that my payment for last bill was past due with my card, I called and asked how I could be past due on a automatic debit, he told it is their policy, so now I have late bill on my record from a company that never fixed bad data service. When I went to another phone company they held my pin and made me wait about 1 hr to just use my same phone number with new company.

If Consumer Cellular would spend half of their advertising budget on Customer Service I'd be happy..

Read the reviews. Check with the Better Business Bureau.

My experience with them has been unfortunate. I ported my two mobile phone numbers to another carrier because of poor coverage, thereby cancelling my service with them. But Consumer Cellular continued to bill me for one of the two lines that was cancelled, because of a computer error. I called their customer disservice line (you cannot write to them; there is no published customer service email or address) and waited a very long time to be told that they would not correct that billing. They would continue to charge me for service that they knew was not provided.

This is how I learned Consumer Cellular is not trustworthy and that their customer service personnel are poorly trained and unhelpful. I will not call them again. Fool me twice…

Note, this was not an end-of-service proration issue. This was my being charged incorrectly for the last month (and again for the next month) of service on a line that was disconnected. And they were aware of that fact and intentionally refused to correct it at that time.

Well, I did not pay that bill. And you wouldn't either. So, Consumer Cellular charged me a late fee.
A month later, the incorrect changes were mysteriously corrected and within 30-days of that correction, I paid them what I owed them which was the correct prorated charges for the last month of service.

But I did not pay the late charge (you wouldn't either). Now every month I get an invoice with a late charge for not paying the previous month's late charge, which was bogus to begin with. Is that even legal? These compounding late charges are beginning to add up. I expect there is no way to stop this extorsion other than to pay it.

They cheat me; they will cheat you.

Waste of time, as soon as you have your first issue, It will be your last, they are generic, their answers are vague at best because they hire 3rd rate techs that only can give the answers in their manual they are given when accepting the position. No body their thinks for themselves. Its sad, it could be a very good company with just at least a little bit of customer support. What a waste.

I have been with consumer seller for over a year and it's the worst cell phone service I have ever used. Call customer service you stay in line for over 45 minutes then get disconnected. They keep playing with the taxes and fees on your account every month. This month they added a $5 fee to my bill for not signing up for automatic payments, and another $5 on my second line without even informing me. However, they supposedly sent me an email informing me of this. No I have no internet connection waited online for an hour spoke to a customer service representative who says turn your phone off and then turn it back on and it should work, it didn't work now I am unable to work. I am so mad if I could give zero Stars I would.

Had to discontinue service with CC and switch to another provider. Spent 3.5 hrs total 1st day because their Rep "Chris" (inconsiderate, negligent, idiot!) who dropped both our phone services (before they were ported) and then deliberately dropped our call because he was so confused what to do. Had to call back to restart cellular services and repeat with another rep. Then, 2nd day to finish the porting/transfer of service, the porting numbers they gave us would not work. Took me and the new provider a total of another 2.75 hrs on the phone with their reps as to what is wrong on their end. CC sent multiple porting numbers trying to get their system to work. Consumer Cellular is a TOTAL MESS and most of their reps seem ignorant as to fixing their own system problems. A total of 6.25 hrs dealing with CC trying to port our 2-phone service over to Spectrum. (Guess they were really pissed at me leaving after 7 yrs. And wanted to really screw-me-to-the-wall, and they did!) If it were not for the persistence of Spectrum Mobile, we would never have gotten our numbers ported over to Spectrum.
"Consumer Cellular's system and their inadequately-trained reps are not worth the lower cost service they advertise."

Very hard to reach someone.
They lied about a service, charged me for it, and then their supervisor hung up on me.

If your phone doesn't work, for whatever reason, you CANNOT contact Consumer Cellular any other way than by phone. So, you have to find someone else to dial into the "service" for you, get put on hold for over an hour, and still get no resolution. Their service center email address is unavailable 90% of the time, closed on weekends, and if you are in the central time zone, you can only call after 12 noon M-F. If you need help before then, you are out of luck. Their service people only argue with you and treat you like dirt. My service was "off network" for days and they did nothing. Switch over to another carrier now!

After being faithful customers for two years with two phones, we replaced those phones to meet their requirement to have phones that are 5g compatible. Then we purchased another factory-unlocked 5g phone to add to our plan that was listed as compatible, but for some unknown reason it isn't. Technical support could not overwrite the glitch, nor could the "manager". So we decided to switch plans to another company. My wife's phone transferred just fine. When I tried to switch mine, I was advised my factory-unlocked phone was locked to Consumer Cellular's service. The customer service representative gave us the run-around with illogical responses, such as a non-iPhone would be locked to their service for 30 days, unless it was purchased through them. My new factory-unlocked 5g-compatible phone was with them for almost 60 days and my wife's new factory-unlocked 5g-compatible phone was with them for less than 30 days. So why was mine locked to their service and hers wasn't? Now I'm without a phone for 1-3 days, even though the process has been "escalated". Being disabled, having children and grandchildren, this is totally unacceptable. And they want us to come back? I don't think so!

Plan to sit on hold waiting for help. They no longer answer the phone in a timely manner, and they no longer allow customers to email them. And when they do answer the phone, you'll get someone who knows nothing. They require a credit check -- for a prepaid plan on a phone that I own. Plus, I previously had an account with them for a long time. Why do they need to do a credit check? Chat person couldn't tell me. Phone person couldn't tell me. "They just do." And their service is very spotty. Was lost in the Madison area of Wisconsin and had no service. When I tried to determine why and what to do about it -- again, they couldn't help me. They suck just as bad as all the rest of the carriers now. What a racket phone service has become.

WORST Customer Service I have Ever Encountered! - seconds after we signed up with them, They Robo-Called us, telling Us to Call Them! We did immediately, Only to be kept On Hold! *1 Hour!*... All just to 'confirm' our order! - we should have canceled! - When I expressed anger at this, no apology, no pass it up the food chain, no we'll make it up to you, no answers to my questions even; she just tried to Hang Up On Me!
ZERO STARS!

I had Consumer Cellular for a little over a month it cost me $61 and 82 cents now they tell me I owe them more money they're Liars their customer service is horrific what happened to the $20 plan do not ever get Consumer Cellular it's a nightmare thank you

Buyer Beware! I have been a CC customer for several years. When it came time to replace my phone I searched CC's selection. Most were sold out. I was left to choose between very expensive or 'third-tier', poorly reviewed lower priced phones. Ultimately I was not happy with my choice and so began the saga of trying to return the phone. Trying to find the "100% Risk Free" return policy was like an easter egg hunt that yielded no easter eggs. All I could find was vague, ambiguous and misleading advertising. Calling Customer Service was equally fruitless. I was on hold the first time for 45 minutes before I gave up, 32 minutes the second time and after 40 minutes the third time, finally reached an actual customer person rep. Who basically informed me that the phone was mine whether I liked or not. Trying to understand this involved a great deal of double talk so I will cut to the chase. If you are considering doing business with CC go to their website, scroll down to the bottom grey area where no one ever goes and in the string of text that says " CAREERS - PRESS - PRIVACY & SECURITY - TERMS & CONDITIONS click on "TERMS & CONDITIONS". It is a 30 page document, but heck, you have nothing better to do but read a 30 page document before buying a phone! Hint: it is searchable, so you can hold down the Control key and hit F and get a tiny field at the bottom of the screen where you can type in "100% Risk Free" and it will take you the paragraph that explains what THEY mean by "100% Risk Free". I warn you READ CAREFULLY - this paragraph is minefield. NEW CUSTOMERS have 30 days FROM ACTIVATION OF YOUR SERVICE to return your phone BUT you will be charged for any usage. However, EXISTING CUSTOMERS are subject to a 14 day return period. Period. You already have service so there is no such thing as 'from the date of activation of your service' because your SERVICE, not your PHONE, are already activated. In either case, if you manage to get this far and a little further into exactly how and where to return your phone, you better not leave a fingerprint on it or it will be considered used and you will not get a refund. Good luck. I hope this is helpful

Buyer BEWARE. Especially if you are a senior. I NEVER get warranties on phones. I also get paper billing. The warranty they put on my phone without my permission was not realized until several billing cycles. I went on the website to see what was up and there was an un-authorized warranty. I called and was told " we record all phone calls and I will check the recording and get back to You". No one did so I called again, No reference to the recording and they took off the charge but, would not refund the months they charged me. I was told " you paid for it so that was the authorization" Keep in mind this charge was not on my paper bill. ONLY on line. After 2 months of back and forth I decide to go elsewhere closing the account on the 10th of the month. The last day of the billing cycle. I received a bill for 22.27 and was told that was for the cycle of the 20th to the 10th. WHAT? The bill reflects cycle ending on the 10th but, they say it's from the 20th to the 20th. Not reflected on any bill I have. I was on the chat on their website and from the way the conversations were going I believe I was talking to a AI. No real resolution and they kept offering to send me last month's bill, which I had in my hand. Any conversation that proved my point was responded to with the same circle of "we can listen to the recordings and get back to you" or "would you like a copy of your bill". You are going to HATE dealing with chat. Talking on the phone is a little better at least you are talking to a human. But, you'll not get anywhere. The promises to investigate go unheeded. Better off banging your head against a wall..