Cox CommunicationsReviews 163

Horrible customer service! They are not helpful and lie to me. Can't get service even though I paid!

Cox internet is great when its working, the issue comes in when you have any issues and need assistance, the chats will give you the runaround or disconnect randomly when they cant solve your issue in hopes that when you reconnect you'll get another agent leaving you to start all over, The price is NOT as affordable as they advertise, my bill is over $120 and its just internet. That's not too crazy of a bill for what I make, but its definitely a crazy high bill to only actually have good service a week out of the month and have it lagging the rest because they want you to pay for more data. In a world where majority of us are working from home and home learning that in itself is ridiculous, but my straw that broke the camels back was the horrible customer service. Either continuously get disconnected by chat agents, or wait on hold for all of your youth just to have the phone agent tell you they'll send someone out to help you fix your internet... that you NEED in order to work. In FOUR days or so... without so much as a discount for the inconvenience of being OUT OF WORK for days and "disconnected" at least twice. If they weren't the only ones that serviced my immediate area I'd cancel it TODAY! The photos uploaded are of the THIRD chat agent I'd spoken to today who then said that HE would have to disconnect due to maintenance... at least he gave an answer and didnt just end the chat unlike the others though.

Bundles these days are crap, Need to be ready to play the game and leave to go to other vendors. Get offer for free equipment (even notifications) but when you go there there is nothing no cost they want you to rent the modem. Packages you have to yearly ask them to give you a locality pricing but that should be automatic not have to beg, prices go up and services get poorer.

Signed up for Cox StraightUp internet. One week of service $20. Just a temporary thing was all I needed. The provided passcode never worked. Tech support admitted they had no idea how to reset passcode. No instructions on the website. Lady in the sales dept (no idea how I was connected to her) said. "... hate to tell you this but you are out the twenty bucks". Never again will I use Cox Cable.

I paid for landline service. It cost $100 to set up (Flick a switch). Now i've gotten over 100 robo calls at all hours of the day. Tried to cancel my phone service and COX says to pay $150 for a disconnect fee. So now I am paying to have robocallers call me at all hours of the day, and if I want it to stop, it will cost me $150. COX IS A SCAM!

Cox is a joke! I have paid my bill for 8 months on time and have had an outage every single day! They had the audacity to tell me to locate FREE wifi as a resolution to my outages. Never had an internet service this terrible. Please do yourself a favor and find another source of service.

In March/April I was wrongly charged a $200 equipment
Fee to my account. Upon checking my credit card
Statement I realize that the charge was unusual so I
Disputed it with my bank. I called Cox to ask why they were
Charging me over $250 instead of my monthly rate of 60
Some dollars. They had told me that I had purc
Equipment from them which is false I own all m
Equipment. They performed an investigation al
Privacy - Terms
Was in my favor that it was accidentally charge to my
Account that I had received equipment from them. Because
Disputed the charge they put a restriction on my account
To not allow me to make credit card payments. So I went
Through or Another investigation to get the restriction lifted
And have spoken to a dozen people who all cannot help
Me. I was advised by an employee not to make a payment
Until they did the investigation. I keep trying to explain why
Am I being punished for something that they did. They
Made a mistake and then restricted my payment method.
The purpose for disputing a charge is because it's
Unrecognized and could be fraudulent which was what
Happened and they are punishing me for disputing even
Though I had every reason. The amount of time and effort I
Have put in to fix this ends in a dead end every time they
Refuse to help me and transfer me to others to say the Same thing.

Don't waste your time don't waste your money. They have been horrible since my grandmother had their tv service in the 80s and they are horrible now. I've tried them in 2003-2005, and 2017 to present. Total garbage. If I had another option I would use it.

At least 1 weekend every month my speeds go from 180mbps down to less than 1mbps down and my packet loss goes from 0% to averaging 15-20%. I can count on Cox to deliver the worst speeds at least 2-4 days straight a month.

Hey, me again. I've been a cox wifi customer for 3 months now. I still haven't been able to use the service as it doesn't work. I've had 30 online chats and 6 tech visits. I even had a supervisor come to help with the situation. Currently paying over $100 a month for literally nothing. Excellent. My entire family died in 9/11 but somehow this is still the worst experience I have ever had in my life.

This company has gone down hill fast, you see I moved in 2019 had my service professional hooked up from that time on I had nothing but problems I couldn't even watch a 30 minute show as it'd always tile or lose single even to the point my daughter could not even do her online schooling, I continue to pay my bill on time every month hoping they'd fix it!
Witch over a period of 2 years I then called an told them to cut my service they never did now they saying I owe them 400 bucks how about the service I was unable to use for the 2 years straight.
I even have proof of these conversations in text with cox
My home life system would even cut out every night now how can I go to work leaving my kid at home unprotected?
Anyone interested in starting a class action lawsuit on these guys at cox

My proof will be provided in court or you guys can research it yourselves

Absolutely terribly quality of service every day. Constant outages and when it isn't out, the ping and quality are absolutely awful. Makes it difficult to do much of anything, which is problematic when working from home.

I'm a tech junky who streams through my pc daily, I get speeds around 250mbs with 15 or lower ping IN-GAME. Cox had me switch to the panoramic modem to "upgrade" my plan, little did I know I would then get internet speeds by the Kilobyte and go through 4 of these panoramic modems in the span of 1 week and about 18 hours of on-the-phone "technical support" to try to fix the internet speed, to no avail. Currently switching back to my 3rd party modem but dealing with Cox support has been eye opening. The employees I spoke with were scrolling through Reddit threads to find an answer, (as if I hadn't already done that before calling support) the level of experience their technical support is at is elementary and laughable. This company has been horrible to work with.

I had to get cox because of where I moved to. The service does not connect to my cameras or speakers despite having a high service. If there is an outage it takes days to get it back. They are also higher than att. The app is terrible. Customer service is nice but in all unhelpful. Extremely disappointed. I will definitely be moving just so I can get back to a decent service. They charge for everything.

I work for a non-profit and work out of my home so each month I need to submit my home office expenses to my employer. Internet is one of those expenses. So this happens to me every so often and it's maddening: I need the previous month's bill in PDF format so I can submit it on my expense report. However, on the billing page of the Cox Website, the drop down menu lists the current month, but will skip a month or two of bills. If you look at the attached photo, you'll see the smattering of months and a number of months missing.

My expense report is due on the 15th of this month, on a Sunday and they are closed today, Saturday the 14th as well as tomorrow! They offer no chat, and no weekend phone support... no possibility of obtaining and submitting my billing statement and meeting my company's report deadline.

Cox Communications gives me a hit and miss experience in regard to online statements and the overall site is very unintuitive. But the aforementioned issue is unacceptable. I am so very dissatisfied with their "my account" webpage.

I should explain that every time I do get ahold of them on this matter, they act like I'm the only person in the world having these problems. I am on Safari. I don't trust or use other web browsers. I think a Cox Representative once tried to blame it on Safari. If Cox is an internet company and can't deal with a premier internet browser, like Safari, and a premier company, like Apple, they should hang their heads in shame. I wish we all had other options for internet besides Cox or the phone company. This reality is sad. Cox is a company that can't fix its ongoing site and customer service issues.

So I had att 5 years and decided to try and save money so I go with connect assist with cox and boy do I regret it first the modem looked centuries old and second the internet was so slow it kept crashing I ran back to att as fast as I could I had it from April 19th to may 12th so yeah not even a month I'm sorry att