Cox CommunicationsReviews 163

Customer service agent says outage in the area, nothing they can do, hopefullyup soon. Call 10 minutes later, a different service agent says no area outage, it's the equipment they installed 30 says ago. Maybe service tech can arrive in 2 days. They lie, have no idea what they're doing, provide inconsistent service and charge you for all that.

I don't know where to begin with the crap service I have received. Once they sell you, they forget you. All these emails and gibberish about what you need to do to set up... HELLOOOOO, that is your job COX! Give me a date and come set up my service. If I ran my business this way, I would not be in business anymore. WORST!

Be very careful if you are thinking of signing up with cox for internet. When I first spoke to them some prices seemed reasonable and the internet speed sounded good, so we decided to do it. Toward the end of the long sign-up process don't let them lull you into a daze. If you pay attention they talk a little faster at the end and their tone changes, letting you know it's finally going to be over, their final speech has to end with you saying yes or okay or something like that. Just before that moment was something I barely caught... the amount of time she stated was much shorter than the plan I signed up for. Instead of yes, I asked her to please repeat that last part and she played the "oh which part" card. I asked how many months. After that it all came out. They never told me the rate would skyrocket shorly after starting service. By the next day, I ended up calling cox back and going with their pay as you go internet because there was no promotional rate. I've used this service for quite some time now. The speed got slower after a short time and never sped back up, but the price stayed the same and it has worked this entire time. You may be wondering why I wrote this long review now and gave them only one star. Well friends, I just received an e-mail from. Cox stating that my bill had changed because my promotional rate had run out. On top of that I was unable to reach a live person by phone or online chat to discuss it loudly.

A monopoly is characterized by the absence of competition, which can lead to high costs for consumers, inferior products and services, and corrupt business practices. A company that dominates a business sector or industry can use that position to its advantage at the expense of its customers. A monopoly is a firm that is the sole seller of its product, and where there are no close substitutes.

Anyone that lives in Arizona and has ever tried to use Centurylink or any other internet provider other than Cox knows that the level and quality of service is not even close! As a consumer, it's the worst feeling knowing that you have no other choice than to go with Cox for the internet because none of the other companies are reliable for your remote job or working from home.

I got a huge bill from Cox because of overages (Kids are home for the summer and still doing remote school due to Covid) so we upgraded to the Preferred package, even bought a new modem to handle the new service. I was so upset because I know it doesn't cost Cox more for more data, but I dealt with it. Today I got a usage alert, apparently, none of their internet packages are unlimited. You have to purchase that separately for a whopping $50! I wish I could cancel but there are no other reliable options for me and my kids and I need the internet for work and school so we are screwed. Why do we continue to let these people have a monopoly over us? I thought we believed in a free market in this country? It's so disheartening to know that the people we elect have done NOTHING to change this even though the cable companies always rate among the worst companies in the country. Seems like the Government is allowing this business to operate as a monopoly which should be considered illegal.

I'm currently paying over $90 per month. My internet package is supposed to provide up to 150 Mbps (hardwire) and up to 70 Mbps (wireless). Because I'm wireless and don't have the ability to hardwire, I am getting an internet speed of 21-35 Mbps on average. This has been an ongoing issue for over a year.

They are lying and playing with me.
The sales representatives are dumb and totally untrained. They cannot see the need for me to order a technician to come by for the installation of my modem.
I was advised that this is the case by talking to three customer support "specialists".
I scheduled an appointment. However, despite that, they are "trying" to accommodate my free time with the availability of the techs, at some point they rescheduled twice my appointment. The first time they even did not bother to send me an email. It was an act of revenge since I was so pissed that Cox does not have any integrity-doing what they claimed will do.
After 4 reschedulings of tech visitation, now I am sitting at my home, actually enjoying a day off, so I can meet the tech, but nobody's here. The tech was supposed to be here between 8-10 on the 18th of August and now it is 10:41.
Why? Why? Why?... Maybe because COX HAS NO COMPETITORS! That's why!

Our business was serviced by Cox for 20 years. We want to convert to VOIP. Instead, my main line has been down, porting the number was never done, the 2nd phone line was also serviced by COX was disconnected leaving my business in Limbo. Thank you to the tech person who temporarily save one of the line.

2 Weeks into the conversion:
NO tech show up for the wiring. Called and spoke to 8 different people (Chat line, scheduling line, hung up, put back on the automated assistant, repeated the same story to 8 different people).
On the schedule, but no confirm time. Cannot tell when the tech will come.
Another person, can come to view but no wiring.
If we do not have the wire then, we cannot install the following week.

Cox is too big and missing an assigned business coordinator who understand the business as well as the technical side of the business. To disconnect the only line without having wire, installation and equipment in place is a POOR business decision.

If you want Cox, be aware of their promises. Your business will be at risk, not only the upgrade is not in, your whole system will be down. No one comes to your help. Each only can handle their section.
The Tech team is the one help me. NOT sales and not the operation support team.

When I initially set up my service, I told the representative on the phone I did not need service until nearly a month after we spoke, as I would not be living in my new apartment until then. I was told, "okay no problem. I'll make note on your account of your service start date." When I moved into my apartment, this was not the case. Come to find out, the representative started my service when we spoke even though I clarified my service start date. I was being charged for equipment and service that I never even received. Nearly $300 in charges just to resolve the issue! Made a few trips to the store itself just trying to find a modem that worked. After the fourth one, the internet finally connected. The modem will reset itself randomly without warning, or you have to reset it yourself at least once a week. Sometimes I had to reconnect my devices manually to get them to connect to the service. Service is spotty, you get a decent connection when close to the modem, but if you have multiple devices you want connected forget it. Half of them won't even get a good connection! Flash forward to when I tried to cancel my service. I returned my equipment in store and cancelled my service in store. Two weeks later, I receive an email telling me my equipment was not returned and that I'm facing a $200 unreturned equipment charge. I clarified to them three times that I returned my equipment when my service was cancelled. I was told that it was noted on my account and should be resolved in 7 days. Great, right? No, because now a month later I'm receiving a bill for $200 for "unreturned equipment" that I don't have! There was never any note made on my account for my equipment being received, and the store has not notified Cox it has been returned. They require you to have a receipt to prove you've returned the equipment, otherwise you have to jump through more hoops with their debt department to get the issue resolved. By far, the absolute WORST provider I've ever had.

PSA about Cox cable. Terrible service! I had a trash truck knock the cable lines down, the lines are laying on the ground across my yard and fence, earliest appointment is 3 days out. Probably going to switch providers.
Follow up - Cox confirmed appointment, and showed up an hour and a half later. When he arrived he never spoke to me, hooked up a line and left, NEVER SAID A WORD TO ME. My service is still down, after 5 phone calls I finally canceled my service and was told I was going to be charged $30 to cancel and have to send my equipment back. I signed up for Dish Network and got better tv and internet for a lower price. I recommend dumping Cox now. I wouldn't get there service if it was free

I've been with Cox now for about 12 years and today i went to make an online payment
And the system was down. When I talked to them about mailing in a payment, they
Warned me about late charges and fees and a statement was made that my payment
Maybe delayed in being credited to my account. This is the type of arrogance this
Incompetent company makes coupled with providing intermittent online service and
Poorly trained technicians who want to charge you service charges for keeping their
System up and running. I would have changed years ago, except to write that Century Link is as bad or worst locally. Local politicians are corrupt, as they prevent other
Telecom and internet providers from entering our marketplace.

I have been a cox customer for over 13 years and I have put up with a
Lot over the span of those years. But my most recent encounter with them
Is the straw that broke the camel's back. I downsized to just internet
Recently. I went to my local Cox store in Williamsburg VA to turn in my
DVR box. While there, I decided to upgrade the internet to the new giga
Blast, since our current service was slow as pond water. The salesman
Told me that it would make my bill go up to roughly 145.00 a month for
Just internet and the contour app (smh). I then asked him were there any
Discounts available. He told me no, but I knew he was lying. So, I went
Ahead and let him process it and bought the new modem. When I
Got home I called the 800 number and sure thing; they gave me a
Discount. It doesn't end there, because I had to go back to the store
To turn in the old modem. I don't know what the previous guy told the
Rest of the salesmen, they all acted like they didn't want to wait on
Me. And the guy that finally came out to assist me, acted very reluctant
To do so. What has happened to customer service? It seems to be non
Existent these days. I worked in customer service for over 20
Years, so I know both sides. I know how difficult some customers can be
And I know how rude and lack of professionalism of some customer service
Reps. I understand, some customers you can't please no matter what.
But most of the time the customers are pissed, because of the level of
Customer service they are receiving or the lack there of. The only
Reason I am still a Cox customer is because I have yet to find another
Internet provider in my area. If any of you know of a company, please
Let me know.

I saw a TV commercial for Cox cable advertising five dollar sports pack and five dollar DVR service. I currently pay $10 and $13 for the services. I called Cox and requested the five dollar promotional price and was told its for new customers only and only last for three months. The commercial says neither of these things. In addition, The agent told me the DVR price is five dollars off the current price, not five dollars total, which is explicitly what the commercial promises. Blatant false advertising, Better Business Bureau needs to look into this

If Cox could raise their price each time you go to the bathroom, they would. They are a cable company. Thus if you have Internet and just stream, that really isn't what they want. Their internet service is poor with intermittent drop off's. I intend to cancel when my contract is up and tether my internet through my cell phone, thus totally eliminating ISP fees. With Cox you never know what the fee will be. Sometimes customer service is good, other times it is worthless.

Terrible customer service terrible cable and internet service phone service is awful as well. Since installing cox services I have had myriad problems with cox. In all of it services 10 days after getting cable with them the cable box died and I cancelled service with the cable partion of the bundle I had. I took this as a rather bad sign and it was that indeed. I have had numerous dropped calls on thier VOIP service. They sent a tech out who blamed my phone so I replaced the phone. Did this help? Not at all I have reported problems time and again to them with no action taken to make the problems go away so if you can find some company other than cox I advise using them

Had cox cable and internet & phone bundle. Signed up for the price lock and next month bill went up like $60. Called 2 hours on phone, to determine it was their mistake, they corrected charges & apologized. Next month bill went up even more. Called 2 hours on phone, AGAIN their mistake, they corrected charges. Next month charged even more... 5 months IN A ROW CALLED to fix their billing mistakes then just cancelled cable service. 10 hours of my life for their mistakes. Now 1 year later I have only cox internet and phone and it started again. Bill went form $71 to $91 to $126 when real bill is only $51.2 hours on the phone 2 more months in a row. Their mistake again, dreading next month to see what they do. Also when we had cox cable the box had to be reset 2-3x a month or sound picture blacked out. Technician were at my house 2x a month for 3 months changing boxes and who knows what. Never worked right and we got robbed 2 weeks later. 99% sure it was the last cox technician who was here over 3 hours and left with out fixing anything that robbed us of 20k plus. 2 laptops, flat screen, video cameras, irreplaceable videos etc.

Again, no... just... NO. Cox is the universally worst communications company in the world. (F. Y. I if anyone knows how on the east coast you call is hardee's and on the west coast it's called Carl's JR even though they are the same company, same thing here, COX and Comcast are the same people) WORST COMPANY EVER!

Apparently our 12month special ended in February. We were paying 56.00 a month for basic cable nd internet. Somehow even though our Dec and Jan bill statements said we had payments of 56.00 due, after paying those bills, March 1st we get a bill for 273.00. Stating we are behind by 239.00$! Wth. After 4 1/2 hours on the phone transferred 12 times to various different departments, we still dont know why we are behind, nd have recieved 4 different amounts we owe! Wth, get it together Cox, your customer service center sucks!