On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Custom Offsets Reviews Summary
Custom Offsets has a rating of 3.5 stars from 462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Offsets most frequently mention customer service, wheels tires and fast delivery. Custom Offsets ranks 8th among Tires sites.
Instant Feedback
We monitor reviews for authenticity
Ordered wheel package showed up in a timely matter and Brianna in customer service was great on following up with our questions
Really love the looks of the wheels just waiting on my tires to come in to put them on my truck
Thanks for the feedback, Lee!
The tires and wheels were great! They shipped the wrong size lugnuts so I went and bought some at a local auto store and they reimbursed me for the lugs. They are easy to work with.
Thanks for the feedback, Jordan!
Great service and fast delivery. I'm very pleased with the product
Thanks for the feedback, Chris!
So far so good, can't wait to get my new rims, thank you customoffsets for your YouTube videos that helped me understand offsets.
Thanks for the feedback, Julia!
Customer service was helpful in explanation of shipping process.
Devante - We're sorry to hear that there was some clear miscommunication or error regarding the shipping cost on your order with us being calculated correctly. We'd like to discuss this with you further, and provide assistance and clarity on this situation as needed. We will be in touch! Thank you.
So for so good… Im a multi purchase customer and have always been well taken care of…
You're happy to hear that! Thanks for the support, Scott!
Walked me through the whole process. Took care of any additional items need for my purchase. Shipping was packed great and everything showed up as expected. I received the wrong lug nuts and that was taken care of promptly and they resolved the issue I had with the center caps.
Christopher - We are happy to hear about our customer service however are a little concerned that there may have been some other issues on your order that may have happened since we weren't able to earn a better rating. We would like to make sure your whole experience with us is as good as can be. We will have a member of management reach out to you soon. Thank you!
Great service an very knowledgeable. Found exactly what I wanted at a very decent price an there finance options are great definitely got my future business
We're happy to hear that! Thanks for the feedback, Joshua!
Great, good info on car specs and products, very easy to use website
Awesome! Thanks for the support, Chevy! We appreciate it!
Experience was good everything was easy to find and easy to check out
Garrett - We are glad to hear the website was easy to use. It does seem like there may have been some issues since we weren't able to earn a better rating from you. We will have a member of management reach out to you soon to discuss any issues or concerns there were. Thank you.
Thanks for the feedback, Emily!
Love the wide selection. Every offset, style and price options was available.
Thanks for the support, Michelle!
Thanks for the support, Abi!
I've bought 4 sets of wheels from custom this last set they did horrible and I'll probably never buy from them again paid to expedited shipping everything was in stock ordered mar 6 it's is the 18th still not mounted or balanced let alone shipper and expedited shipping is 10 days every time I call they have an excuse I would seriously shop around it will take you along time for this company to ship your wheels
Cory - We are really sorry for any miscommunication you've had to deal with in regards to the current status of your order. We do state this on each of our customers order pages, but our typical processing time is 2-3 weeks. Meaning, even with expedited shipping, that does not cut down on the processing time required to properly mount, balance and prep your order for shipping. We'll reach out to discuss this further with you as well - Thank you!
Started off with unfortunate circumstances, but due to the dedication of Joey my experience with Custom Offsets has completely turned around. They will do what they can to make it right, I'm very appreciative and would recommend there business.
Gabriel - We are sorry for the issues you had with your TPMS sensors not properly syncing to your vehicle. Given the circumstances, we'd like to make sure we're doing everything we can to assist with the cost of fixing that issue, so we will be in touch to discuss this situation further with you. Thank you!
They're probably ok, unless there's an issue with the product. I bought 6 wheels/tires for my 22 Ram 3500. 2 of the 37/12.50/20" cooper stt pros are out of round. They take no responsibility and say it's the manufactures issue not there's. Buy local even if it costs a lot more.
Jacob from custom offsets called me last Monday to talk about my issues I had with them. He did an excellent job to make things right with me so far. There is the tps issue we're dealing with and also a new issue has shown up since then and I'll be talking with him about when he gets back from vacation. As of now I would do business with Custom offsets, especially if they can get more guys like Jacob to step up like he did.
Kyle - We do apologize that you have had issues with out of round products and that there may be delays in your warranty claim. For some insight into our warranty process, due to the number of products we offer from a plethora of different manufacturers, it would be quite difficult to handle the warranty claims for each individual manufacturer given that they each have their own specific guidelines surrounding claims of their product as well as different methods of filing claims. Regardless, we apologize that this process has been delayed and we will be reviewing this matter further internally to see if there is any matter in which we can expedite the process. We'll be touching base with you shortly on a resolution. Thank you.
I spent 3200 for rim and tires. They arrived in fairly quick manner I must say. But when I received tires they were all out of round. Ask for a replacement set and was denied, after proof of legal documents were sent to them by a local shop. So I informed them this was our family vehicle and had an upcoming vacation for the family and need these tires to travel and basically all I got was a sorry we have to go through this process. I was told I had to make a manufacture claim. So I had to buy another set of tires from another company just to keep promise to my family. But thing is they were mounted and balanced in there facility and still sent the out of round tires. So then I had to jump through all kinds of hoops and turn back flips to get this company to refund my money even though tire manufacture accepted the claim of out of round tires. Not counting all the extra money and time that I had to pay out of pocket just for them to accept my claim. Ok next after proof of claim was approved by manufacture and now telling me to remove DOT NUMBER from tires which is almost impossible if I was not a tool and die maker. And send them to tire manufacture. But my thing is this I done business with custom offset not the other company. Since my claim had been accepted there should be no issue with the return of funds. This is not good business for me. Would not recommend... time and money is expensive these days and they should better stand behind there product and they do not... and these are true facts
Q H - We are sorry there were delays with your warranty claim and getting a refund. While we do try to get these handled as quickly as possible, they sometimes take longer than we would like. When our rep asked for the DOT number to be cut from the tires and sent to the manufacturer that was at the request of the manufacturer themselves. We try to make this process as easy as possible for our customers but we are at the mercy of the manufacturer.
Look elsewhere for your tire/wheel combo. Look past the social media marketing/sales campaign they have heavily invested in. The after-sale support is abysmal. If you have a later model vehicle with TPMS, do yourself a favor and Google search "Custom Offsets TPMS" prior to buying and you'll see what I am talking about. It's been a problem they have had for years, across all vehicle manufacturer platforms. Be prepared to live with the light on your dash or spend a lot of time/resources/money correcting the issue. Sorry Custom Offsets, but I am not going to dismount my brand new tires from my brand new wheels for you to replace cheap aftermarket sensors with the same cheap aftermarket sensors.
Justin - We are sorry you are having issues with getting your TPMS sensors to sync to your vehicle. There are a few reasons this does happen and on the few occasions it has happened we do work with our customers to resolve the issues. We will be reaching out to you shortly to discuss this with you. Thank you!
I've spent $3500 on wheels and tires from this company, only to notice a few days after that 2 tires have blemishes. I call them and send in pictures, only to be told there's nothing that can be done about it, even though the tires fall under 30 day Satisfaction guarantee, let alone the defect warranty. DO NOT DO business with these people they're crooks! Do your business elsewhere, they don't stand behind what they sell!
Damon - It looks like you were working with a member of our management team on this. We will have them reach out to you right away. Thank you!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Jeff!