On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Distinctive Gem has a rating of 5 stars from 171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 7th among Diamond sites.
We monitor reviews for authenticity
Jonathan was very helpful with the whole process. I had many questions and he did not hesitate to answer them and he was very prompt to respond. Everything that was described by him and on his website was accurate. The diamond and the ring setting I bought are amazing! My gf (future fiancé) loves it! Highly recommend Jonathan and his team.
I was assisted at every step in purchasing my diamond. The descriptions were detailed, the GIA report was helpful, and when I reached out with questions the team was personable and made it an amazing experience. The old European cut they produce is spectacular, cut is exquisite, absolutely knock out, one of a kind, gorgeous. The purchase was easy, they fallowed up on shipping to make sure I got EXACTLY what I paid for. Thank you to DistinctiveGem for making my Fiancé's ring as beautiful as it could ever be.
Jonathan and team are wonderful to work with. The ring came out stunning!
Wonderful experience, I would recommend Distinctive Gem and Jonathan Weingarten to anyone looking for diamonds and custom made pieces. My ring is gorgeous, but words can't do justice to what an incredible job the master bench did on the fabrication, especially of the double claw prongs. Even better than I could have ever imagined.
Beautiful stones and great service as usual. Thank you Jon & Vicki.
Johnathan's knowledge and service is exemplary, surpassed only by the quality and craftsmanship of the final product. Cannot speak highly enough of my experience or my satisfaction.
Jonathan was a tremendous help in choosing a beautiful diamond and having it set in a gorgeous ring. He was responsive and quick in helping with the logistics. I received excellent customer service from Distinctive Gem and we are very happy with the ring!
I love my the gorgeous Distinctive Moissanite Heritage Vintage Emerald Cut. It's so beautiful it can be distracting! So happy with the AV service. Thank you!
Johnathan and his staff really excel in customer service. They were very helpful and knowledgeable. Most of the process for me was done through text message or email which was great to do secretively. There was a minor hiccup with the order in the end but it was corrected quickly and the final product was better than I imagined. The ring is beautiful and I couldn't be happier! I will continue to recommend them to friends and family. Thank you!
Johnathan is fantastic at what he does. He is quick to respond and very helpful. I will continue to be a customer moving forward. Looking forward to seeing the results of my order!
Both Jon and Vicki have always taken great care of me. Their excellent customer service and great quality products will always bring me back to them. Thank you for everything!
I'm a returning customer and I always have an excellent experience with this company. Both Jon and Vicki always go out of there way to help me with any questions or needs that I have and they always treat me like a first time customer. My husband and I had our 15th anniversary and they really help made this a memorable one. I will definitely be returning again, thank you!
Working with Jonathan was fantastic! He was collaborative on my vision, budget, and needs. He holds your hand through the whole process, and creates a beautiful product!
Jonathan and Vickie were very easy to work with and made my engagement ring I had dreamed of come true.
Awesome! Thank you so much! Appreciate all the help!
Jonathan is extremely knowledgable, patient, and responsive. He and Vicki are fantastic to work with. Jonathan not only provided detailed analysis and insight about the nuances of cuts, but also made videos to show the differences. The stones he cherrypicks are the best of the best!
Jonathan and Vicki are the dynamic duo! They were fantastic to work with from every aspect. Amazing communication, customer service, answering any questions I had along the way. To top it all off their products are superior. Cannot say enough good things about them and their business!
Another fantastic experience with Distinctive Gem! Jonathan found a dream stone - bigger than I thought I could afford - and did an exquisite setting. It was fast, highly customizable, and easy.
This was our second time working with Distinctive Gem and both times have been amazing! Jonathan is so quick with his responses and is patient in explaining options! The turnaround time for our two wedding bands was incredibly fast and we had handwritten engravings that look PERFECT — they are such a unique touch! Highly recommend!
Amazing purchasing experience and the end result was so much better than I expected
Found a beautiful design made by Caysie Van Bebber and saw tremendous testimonials for distinctive gem online. Sure enough, everything came out to be as good as advertised. Jonathan remained in constant communication with us through the whole process and gave us great transparency and advice. Him, CVB, and all people involved in Distinctive Gem rushed to make sure the ring was received by me well before Christmas in spite of my ordering very late. Couldn't be happier, I saw lots of nice sites online for engagement rings, but what especially stood out working with Distinctive Gem was that it felt like I had extra people in my corner helping me through the process at every step and equally excited as me in making sure we get the ring we want.
I was excited to get a diamond to replace the one I had lost with my wedding set. I placed the order on July 19,2022. I inquired about my order each month until I got my stone on November 9,2022. I hadn't expected the stone to take so long to be shipped. Jonathan Weingarten was awesome with me when I explained my frustration and hesitancy to accept my order - the stone was larger than I had ordered, making it impossible to set it in the setting I had purchased for my order. Jonathan had the stone set into a Tiffany-style solitaire setting for me to wear until I find my diamond it's permanent setting. The stone, a transitional cut, lab-grown diamond is absolutely beautiful. I am thrilled with the stone. The current setting's profile is a little tall/high for me, but it works for now. Jonathan also offered to do the CAD design for a new wedding ring for me free of charge. It's nice to know that is an option when that time comes.