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Ecodirect Reviews Summary
Ecodirect has a rating of 4.4 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecodirect most frequently mention customer service, fast delivery and solar panel. Ecodirect ranks 2nd among Solar sites.
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A bit of misunderstanding at first but good people to deal with, fortunately no computer greeting system.
All ended well
I have not received my order. Did not receive ship details or tracking. Website said would ship within 7-10 days, over 2 weeks ago.
Their backup solar panels really rescued me once.
I had a strict deadline at work and the home got run out of power. I just launched the panel and managed to meet all the deadlines without having my boss shouted at me.
And the funny thing is that I didn't buy backup solar panel here for purpose. I did it casually just wanted to add something innovative to my house and it really came in handy.
I will definitely look at the website for something more. I am sure there must be so more useful things.
Fast shipping very professional thank you will buy again when needed great selection of all things solar!
Ordered a $500 Enphase line filter. Part arrived but was poorly packed and damaged. Part was in a very small box and just placed in the bottom. Some packing paper was wadded up and shoved on top. The steel mounting plate was bent on 2 corners and part of the plastic wire connector was popped open. Hopefully it will work after I straighten the plate out. Very poor packaging job.
Overall experience and customer service was good.
Could've informed me at purchase time the product was back ordered though.
The whole process was fast and easy and the price was the best per watt around.
I receive the wrong item. They are looking in to it. They should be E-mailing me the return shipping label. Instead of fooling around.
Good advice for a system that better fit the need and aesthetic.
Will need a follow up from Renee on question on sourcing additional components.
Quick and simple. I am delighted with Ecodirect's service. I received my shipment earlier than expected. The person that called regarding a possible delay in the delivery was very nice. It turned out that possible delay did not occur, but it was very nice to receive the call. It was a truly pleasant experience dealing with Ecodirect.
Be more careful with the invoice information (my name was completely wrong for delivery) and improvements to the shipping detail. It was completely wrong and misleading and the vendor did not deliver it as arranged.
Fast Easy Site to navigate - Delivery was quick and Packaged well.Superior product...
Happy with product and shipping time.
Good service
Fast delivery haven't hooked up the unit yet but it was packaged well.
Exactly as expected
Great customer service. Answered my questions and made sure I got the right equipment.
Great sales support
I like that they called me and told me it was on back order and didn't leave me wonder where it is. Thank you so much for the extra support you provided
Exactly what I was looking for.
Thank you,
James
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members