eFaxReviews 194

I have contacted their live agents twice and their interest to provide customer service is unparalleled.

Very difficult to cancel! Kept charging me. TERRIBLE, run dont walk away from this service. Very poor service.

I've tried the free trial, didn't like the service, tried to cancel my account 3 days later after the start of trial following the procedure. Didn't work. Contacted the customer service via email to cancel, they replied with a subscription offer that I refused and they didn't cancel my trial account. I wrote to the same email address several times to cancel my trial. No reply this time. After trial expired they changed my credit card anyway, against my willing USD68. I requested the refund to the same email address but this time they replied that they will cancel account but not refund. BE CAREFUL GUYS THEY ARE SMAMMERS!

Reviews: Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods. Just cancelled with eFax. Service works ok when needed; I haven't used in almost 2 years. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online. I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. I went to efax site, logged in, saw it was active, hit "cancel" button and the web response was "this account may not be cancelled online, you must either call or start live chat."
I initiated a chat. After back and forth on what I wanted (cancel and refund of recent charge), the agent asked me to provide proof that I had cancelled last year. Without this, they would not credit the $50 or even $48 for remaining 50 weeks. I searched my email, nothing form eFax in over a year. No cancel notice form last year, no billing notices in any of recent years. I mentioned I would put dispute on CC charge on my account, and post unfavorable reviews online and with Consumer Agencies - it didn't matter. Over the last 3 years, the account that I signed up for a free trial (at the time $15/year) has cost me $115 and I have sent two faxes of a couple pages each, last in 2020. Even now, I have no confirmation email, but I made sure to save the chat record. Consumers shouldn't have to worry about things like this, but I fully expect a charge next year from this unethical outfit. It's a shame, as the product itself, while overpriced for me, works fine. I wonder how they stay in business if they need to bilk the consumer this way.

I signed up for a contract and have been overbilled every month since we signed the contract. Not by a little, nearly double our contract price. This has been month 5 and over 20 emails trying to get refunded the overage and nothing. Customer service is terrible. Do not use them.

I was interested to try the free trial to see how it worked. It worked fine, but soon after I saw my credit card was charged. Now I am trying to cancel my account and it seems that it's not that easy and that I will have to fight for it. Don't fall in the trap.

Five minutes to set up a trial account, nearly an hour to cancel it. The guy who wrote the chat bot should be fired. Entering the phone number used to sign up didn't work using 00XX or +XX just ended up with the bot reiterating I needed a valid phone number. To keep the story short I had to make up a US phone number to talk to a real person and cancel my account, because, apparently my real phone number is not valid. Would not recommend. I'm only 46 and retired since 2001 because "I'm good with computers" whatever that means. Can't wait for the confirmation email that my account is closed.

Whilst trying to port my number out of eFax the following response was received. J2 Global has still rejected the port and have deemed the number not portable. J2 Global's official rejection is as follows: -- J2 Global is the customer of record for this number, and as such, we are rejecting the request to port this number out. We sell bundled services on our DIDs, and do not grant our users the right to port out the number we assign to the

I cancelled my service in 2019 (see partial chat thread below to validate). They charged my card in 2020 but unfortunately I did not notice it. They charged again in 2021 and I noticed it. On 7/28/21 I spoke to Eda reference # *******. She followed up via email on 7/27/21 (see below) saying they couldn't find any record of my account and to dispute the charge. I disputed the charge with AmEx and AmEx responded by saying efax / J2 denied my account was cancelled. I suggest not using their service because if you ever need to cancel you may find yourself in a bind. They owe me $169.50 from 2020 (too late to dispute charge) and $169.50 for 2021.

Email from Eda at efax 7/27/21... we apologized for the inconvenience but, we can't locate an account using all the given information. Also asked the higher support team, and they cannot locate an account with the charges of $169.50. They advised calling the bank to dispute the charges. The reference number for this email is *******.

10/7/19 chat thread to cancel
Mark Jordan: How long before it is cancelled?
Joey Anderson: Your account is cancelled and you will receive the email shortly.

EFax is a complete scam. I went to cancel the online, was advised to contact, contacted through email, initial reply was timely (future responses were none existent), reroute me back to the website to cancel, which I did, this time I took a screenshot of the info, forwarded this in an email, was told to chat online, no option on the page for chat so responded through email with the screen shot, had more money taken out today (a month after the first email), called up to a sorry excuse for customer service, requested manager as the rep was highly unhelpful, thought I'd search reviews and low and behold cancellation is a big issue for people, wish I read the reviews first, glad I've got my screenshot and email proof. Waiting manager callback will update - l have no faith or respect for this company so far, the manager may be able to find a resolution

I had a difficulty sending faxes from my account. I called customer service, and had Eve Dreeling help me step by step until the problem was resolved. I commend her patience, and professionalism

The support service was very active for giving me back up to solve my issue and explain me how it works. I finally could send my fax simply through my email address and got notification once it successfully sent. Thanks again to Paul his help.

Great customer service and support. Easy to use and very professional faxing service. Great trial period which enables faxes to be sent all over the world for free. A+

Great concept for ease of use however I was ultimately unable to get it to work.

I had Eve D. Trying to get it to work for me over a few days but ultimately we were unable to get it to work on my end. If all the customer service reps are as helpful as her it would make life much easier.

Very usefull a couple of year. Was great help to send documents on the way to the gas station. Contact with UK support was great. ATVLOGISTICS.BE

Eve provided exceptional customer service in rectifying my issue! Efficient, concise, and thorough - a definite asset to your team!

J'ai trouvé une anomalie sur mes factures/prélèvements et j'en ai fait part au service commercial.
Celui-ci a été super-réactif et m'a tout de suite confirmé qu'il y avait une erreur. J'ai reçu un avoir et une proposition de remboursement.
Merci à Simona:-)