eFaxReviews 194

Paid my membership for the year. Their system had an error and thought I went over my page number and charged me $20 overage fee. They told me I was refunded and then didn't refund me and to top it off they cancelled my account without ever reaching out to me and kept my yearly membership fee on top of it! When I tried to use my account and couldn't they also told me there was a FEE to reactivate my account even though all the errors were THEIR fault. Multiple reps I spoke to were rude and unhelpful.

I cancelled online during the trial. They are still tying to charge me and will not cancel.

Thank god I cancelled my card and blocked all charges in time. They will never get a penny from me but tried to scam me and charge my account. Still showing it as "active". So far I contacted the attorney general and BBB. Will continue on until inactive.

I cancelled this account as soon as I opened it.never sent or received a single fax and was still charged 18.99 for absolutely nothing AND they're refusing my refund! Don't use this service

Used this company to send 1 fax that never was received. Called to cancel but no refunds are allowed.

I'm very disappointed I was on the unlimited plan for 5 months during that time I only used the service once. When I tried to cancel my plan they offered me a deal for $5 for 10 pages which I thought was good since I didn't fax often. I allegedly was credited for that past month and had a credit on my account. I faxed 5 pages to 2 seperate companies and 1 page to another. My card was charged $18.99 on Dec 14th and $10 on January 4th on top of the credit that was supposedly on my account and now every day they are trying to pull out $10 off my card I had to disable my card. I spoke to customer service 3 times and was told that I wouldn't have a bill till March which would be a partial payment. Then the charges just kept hitting my credit card. I called back and the women said they would give me 25 page credit but couldn't explain why they keep trying to charge my card. Now it's still happening and I finally am going to cancel my account although I don't want to lose the faxes I've sent this is ridiculous.

This company is a scam. I never fully signed up, never verified my credit card. I never sent a fax. I got a charge several months later and they would only refund part of it. Do not sign up.

F*CKING THIEVES/SCAMMERS
STOLE 66$ after trial was over & I confirmed cancelaron on the phone & now it it doesn't SHOW ON THEIR RECORD HOW CONVENIENT & THEY REFUSE TO REFUND ME

Don't buy from these people. I tried to send a fax and it was returned, and then they continued charging me after I disputed it on my account and had already stopped the subscription day of.

This was a terrible place to sign up to send Faxes. I sent 2 faxes during my 2 week free trial and was charged. Also the next fax I tried to send was never received. Next time I will go somewhere else to send a fax or just start paying for Send2fax much better service.

I opened my efax account years ago for work. A co-worker took over the account, she changed the pin and updated the information with her credit card for our company as I moved into a new role. She has since left the company. Her CC on file and email are no longer valid and I can't get into the account due to the pin change. I have reached out to explain this to Efax of the issue. They keep telling me they can send an email to the email on file (which is no longer a working email) or I can give them the last 4 digits on the CC on file (which is no longer an open CC). I don't have the CC information and they will not help me. I have asked if they can look up the account and see that my CC was used to pay the bill for many years and use that as verification. They said no. Now my account will end up being closed because when they go to bill for our usage, the CC will be denied. I am trying to avoid having my account closed but they will not help me

Their customer service is horrible. Can't get anyone on the phone... and good luck with their AI bot chat via their web-site. We're taking our business elsewhere after several years with eFax. Not the same Co they used to be by any stretch of the imagination. They charge our firm credit card and get paid, yet lately when our clients send faxes to us, they get nothing but a busy signal on their end. Very unprofessional looking for any business. And no one is available to help resolve the problem.

We in frequently use a fax so we tried eFax. When it worked it was okay. However, they demand we change our password every month which is unnecessary and ridiculous. We asked if we can take our fax number since it was all over our business literature. They said NO. Then when we asked why, they hung up on us. Customer service sucks also.

GREAT PLATFORM. I RECOMMEND THEM TO ANYONE LOOKING TO DIGITALLY FAX DOCUMENTS. I WAS CHATTING WITH SOMEONE NAME CHRIS HE WAS AN AMAZING HELP.

Way over priced. Horrible porting out experience. Rejected numerous times when trying to port out. Horrible customer service. Long hold times. Cant get to the right person. STAY AWAY FROM THIS COMPANY. They will price gouge you then hold your number hostage.

I signed up to use this service for a specific client and Chris was very helped me navigate some challenges. Try this company and I hope you get to interface with Chris

I have had a great experience since joining eFax.com. The support is great and the price is reasonable. Chris the last person who offered me support worked hard to resolve my issue and I really appreciated his devotion to solving my issue. My issue was a bit more complicated than most so this is evidence of his devotion. I actually typically never require support because using Efax is so simple to utilize! I would recommend this service to anyone who needs faxing service with ease. Thank you Chris for your support today! You were truly awesome!

It seemed like a simple thing to have a 14 day trial and then cancel (I only needed to send one fax). But this is clearly how they make money... I canceled the subscription (or so I thought), only to have it show up on my credit card two weeks later. When I called the customer service to resolve the issue, they explained that you cannot cancel unless you speak to a representative (there was nothing about that when I cancelled online). The online cancellation was misleading, and designed to keep you from cancelling. Poorly done. I was able to contact a representative and it took about 15 minutes on the phone to receive a written confirmation (email) and verbal confirmation number. And I will not recommend or use efax in the future on principle.

Just read reviews elsewhere and you will know not to trust this company with bank information.

My experiencd is the same. I cancelled the account after bad services. Then they charged me anyway later. Seems to be a trend with this company. Imagine how much profit it is for them to rip off thousands of people for $17. Fight back.

Didnt send an important fax, didn't send a failed message and fax with info was no where to be found. Paid 16.95 a month last fax dated 11. 21. 21