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eFax Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the user-friendly service and reliability, with some customers appreciating the effectiveness of the faxing process and the helpfulness of certain support representatives. However, a substantial number of reviews express frustration with customer service, particularly regarding difficulties in canceling subscriptions, unexpected charges, and inadequate support responses. Many customers feel misled by the pricing structure and report feeling financially exploited. This suggests a critical need for the company to enhance its customer service practices and transparency to improve overall satisfaction.
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Ho contattato oggi il servizio clienti Italiano di Efax.com.
La signora Nadia Bassiti, che mi ha assistito, è stata molto cortese e competente, e in pochissimi minuti ha risolto la mia problematica.
Very supportive and problem solver, they gain your trust in a professional way of communication, on spot reply
Hello Ahmed,
Thanks so much for the wonderful feedback as we greatly appreciate it. Should you require any further assistance or have questions, please let us know or message our Social Team at socialsupport@efax.com as we are always here to help.
Many Thanks,
EFax Support Team
The product worked well. No issue with that. The problem came when I went to cancel the service, which they have made into a difficult process and botched. They continued to bill me after I canceled even though I was locked out of using the service. I called customer service and they refused to give me a refund. From reading other reviews, it appears that this company has some ethical issues it needs to iron out. I would not recommend.
Hopefully, they will now stop billing me. "Per your request, your account has been canceled. Billing will cease immediately. Your confirmation number is *******."
Do not recommend at all. I had a free number for over 10 years and was receiving faxes periodically. I just received an email last week, telling me I have a new account and phone number. So I thought it was a fraud and close it. I tried logging in to my old account and received and error. I contacted efax and told me they gave my fax number to another person and opened me a new one without telling me or consent. Now some stranger is getting my new faxes and I have to call everyone from a 10-year period and tell them don't use the fa number. I will never purchase anything from this company. Do not recommend at all!
Hello Jovonne B.,
We no longer offer the eFax free service. As a courtesy, your account has been grandfathered but as per our customer agreement, the service can be closed at any time as it is a free service. The number was recalled by our carrier and would not have been reassigned to a new user as number s must remain inactive for a minimum of 90 days before being reactivated on a new account for security reasons. When your numebr was recalled and in order to ensure that your eFax free service ( for receiving) remained active, a new fax numver was assigned to you. Should you have further questions, please feel free to message the Social Team at socislsupport@efax.com.
Many Thanks,
EFax Support Team
No chat-bots or any long waiting lines, an actuall real life human beeing on the phone with a lovley voice who answers quickly and put my worries to an eaze. Thanks!
From the first moment I discovered eFax, I have been amazed and how well organized they are,
How easy it is to send a fax on line and how helpful, knowledgeable and intelligent.
From the first moment I discovered eFax, I have been amazed and how well organized they are, how easy it is to send a fax on line and how helpful, knowledgeable and intelligent everyone that works there is. At 1:00 a.m. I realized that the eFax I had sent to the IRS was sent to the wrong fax number. I could not figure out how to re-send it and I did not want to start over again with all 8 pages. So I called the company and of course the recording said because of Covid I could get faster service on Echat - but I really wanted to talk to a person, so I just waited on the phone. Within 5 minutes John in Ireland answered the phone and was super receptive and understood immediately my problem. He careful walked me through each step I needed to do to 're-send' a fax I had sent a few weeks earlier. It turned out to be very simple to do, very clear from the website, but I thought I would need help and I got it. Then after we did that, John explained something that I did not know: I can send an eFax using my eFax number from my own emails. And once again, he walked me through it, and it was very simple, went out and within five minutes I got an email saying the fax was delivered.
I just hope people know about this service as it is so useful. The only way I can communicate with the IRS TaxPayer Advocate is by Fax - and I used to have to drive far to find a business that will send a fax for you. Now I just do it on my computer. Gotta love this service. To eFax: you should contact IRS and give them your information for them to send to all the people that need to write to them who have to drive around looking for a fax machine! Thank you for this service, and for Mr. John, who was so helpful!
Thank you again, Lori Cleary
P.S. I tried to send a photo but it would not go into the box below.
Have used fax for a while but decided I didn't need it anymore. So I emailed to cancel it. Not expecting too much as is my previous experience, John B responded immediately and promptly cancelled my subscription. It was a great surprise to get the care and attention from a customer service representative when cancelling, so thank you John B for making it a pleasant and respectful experience.
My customer service rep Stefan was a great support and were able to solve my issue in an polite, efficient and way
Thanks
Risposta immediata, pronta e cortese. Il servizio richiesto è stato prontamente effettuato. La ragazza del call center molto gentile ed educata
My customer service rep was quick, polite, and efficient in dealing with my inquiries. I was happy to have been helped by her.
Simona B handled my request with professionalism AND HIGH CLASS.
She is one of the best Customer Service Agent.
EFAX is a reliable company and i suggest anyone who doesn't have a stationary FAX MACHINE to use eFAX.
I called for a copy of a missing invoice and spoke to Diana M. Who was extremely helpful - I received the copy while I was still on the phone to her and she was very friendly and patient waiting for it to come through to me.
Extremely understanding of my needs as a business, prompt action and professionally handled, highly recommended
Félicitations et remerciements à Paul D (contacté ce jour, pour m'aider à m'inscrire et à utiliser fax) pour son professionnalisme: parfaite connaissance du produit, précision des explications, et courtoisie.
Arrétant l'activité, je me suis adressé au service pour stopper l'abonnement- J'ai eu une réponse immédiate et trés sympa, qui fait que si j'ai besoin,`'a nouveau de ce service, je ne manquerai pas de m'adresser à EFAX, er en attendant, de le conseiller à d'autres.Le service client est vraiement TOP.
This is the third time I am using eFax service.
It is easy to use and runs flawless.
Each time, I need eFax for several weeks and I discontinue when no longer needed, until the next time.
Today, I called Paul@ UK Customer Support, to discontinue the service.
Paul was very polite and the call was short and useful.
I won't hesitate to use eFax again.
J'ai fait appel plusieurs fois au service client, par mail et par téléphone et l'interlocutrice que j'ai eu a toujours été très agréable, polie et serviable. Le site est très facile d'utilisation et les fax sont envoyés rapidement. On peut recevoir un mail de confirmation.
Vraiment un site utile avec un bon service client.
Merci pour votre aide!
I spoke with Mandip today regarding an overcharge on my fax bill. She was empathetic and understanding, she looked into my records and found the discrepancy and took care of it immediately. Mandip provided very professional service, thank you.
From the business
eFax? Is the global leader in online fax. Send & receive faxes by email. Get a local, toll-free or international fax number. Fax from anywhere with our mobile app.
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Hello Sara,
Thanks so much for taking the time to share your wonderful eFax experience with us in regards to the support provided to you by Nadia. We also greatly appreciate the 5-star review. Should you have any additional questions or require further support, please let us know or feel free to message the Social Team at socialsupport@efax.com as they will be happy to assist you further.
Many Thanks,
EFax Support Team
Google Translate:
Ciao Sara,
Grazie mille per aver dedicato del tempo a condividere con noi la tua meravigliosa esperienza eFax per quanto riguarda il supporto fornito da Nadia. Apprezziamo molto anche la recensione a 5 stelle. Se hai ulteriori domande o hai bisogno di ulteriore supporto, faccelo sapere o sentiti libero di inviare un messaggio al Social Team all'indirizzo socialsupport@efax.com poiché saranno felici di aiutarti ulteriormente.
Grazie molto,
Team di supporto eFax