business logo of EZContacts

EZContactsReviews 6,718

3.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EZContacts?
grey star
grey star
grey star
grey star
grey star

EZContacts Reviews Summary

EZContacts has a rating of 3.8 stars from 6,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.

service
568
value
354
shipping
358
returns
194
quality
288
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Kyjae S.
Unfollow Kyjae S.
Share Review
Report Review

My package was mis delivered to the wrong address and building so when I went to go check it was stolen and ez contacts. Making me wait 3 weeks for an answer back. Terrible, ngl save ya money and just go into store

Date of experience: August 5, 2025
New York
1 review
0 helpful votes
Follow Jazmyne A.
Unfollow Jazmyne A.
Share Review
Report Review

Missing delivery
August 30, 2025

Package said it was delivered never recieved it and no one is keeping up with the claim

Date of experience: August 20, 2025
New York
1 review
0 helpful votes
Follow Lauren T.
Unfollow Lauren T.
Share Review
Report Review

Not great
August 30, 2025

My frame was back ordered. I had no idea till I reached out to find out why I hadn't gotten my order. Then once I finally received my glasses the pne lens was not cut correctly and I had to return them to have it corrected. Its been over a month and half since i ordered and I still have not gotten them back.

Date of experience: July 31, 2025
Hawaii
1 review
0 helpful votes
Follow C S.
Unfollow C S.
Share Review
Report Review

Unreliable company
August 28, 2025

I placed an order on July 26th for two frames. It was sent out on July 31st. The tracking stopped on Aug 5th. I reached out to this company repeatedly for a resolution and I was told to fill out claim forms. My only two options are replacement or store credit. I have to jump thru hoops for help. Meanwhile, my kid started school and doesn't have updated glasses. Horrible company! I will never do business with this company again. Never! I will report to the Better Business Bureau as well.

Date of experience: August 18, 2025
Ohio
1 review
0 helpful votes
Follow Barb V.
Unfollow Barb V.
Share Review
Report Review

Sunglasses refund
August 28, 2025

I returned the second pair of sunglasses that I received but have not received confirmation and a credit! Please check into that for me!
Thank you for your help!
Barb

Date of experience: August 18, 2025
New York
1 review
0 helpful votes
Follow alice y.
Unfollow alice y.
Share Review
Report Review

BEWARE. Moments after my package was delivered I went downstairs to get it and there was no package. The customer service bot said that I needed to wait 3 days before they could do anything. After 3 days of waiting, they made me file an insurance claim through some third party I had never heard of, and was denied. After ezcontacts said it was denied they refused to respond to any more of my emails

Date of experience: August 17, 2025
Ohio
1 review
0 helpful votes
Follow Robert K.
Unfollow Robert K.
Share Review
Report Review

Never received my full order
August 26, 2025

You only shipped me one pair. Never sent the other one or said anything about it. I would not recommend buying sunglasses from EZ contacts to anyone.

Date of experience: August 16, 2025
Olivia M. EZContacts Rep
5 months ago

Thank you for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused.
We've reviewed your order details and see that your item currently has an estimated availability time of 4-6 weeks as stated on our website. We know this may not be ideal, but we are still within that expected timeframe.
We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com should you have any further questions or concerns.

Ohio
1 review
0 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Share Review
Report Review

Still haven't received my contacts
August 26, 2025

Sorry, but I'm not happy. I still haven't received the contacts. It said that they shipped from New York on the 3rd of August It is now the the 16 th of August and still nothing. So, let me ask; would whoever that's reading this be satisfied?

Date of experience: August 16, 2025
Olivia M. EZContacts Rep
5 months ago

We sincerely apologize for the delay and understand how frustrating this has been. According to our records, your order has shipped, and we are happy to assist you in tracking it to ensure it reaches you as quickly as possible. Please reach out to us at help@ezcontacts.com so we can provide updated tracking details and help resolve this for you.

Alabama
1 review
0 helpful votes
Follow Adia D.
Unfollow Adia D.
Share Review
Report Review

Do not hesitate to buy.
August 26, 2025

I was a little hesitant to buy from a site unknown to me, but when I saw that they offered PayPal as a payment option and the many glasses to choose from, plus the good prices, I went ahead and took a chance. I have received so many compliments on my glasses. They shipped fast. I will definitely be a returning customer.

Date of experience: August 16, 2025
GB
1 review
0 helpful votes
Follow Vignes L.
Unfollow Vignes L.
Share Review
Report Review

Amazing product and service!
August 26, 2025

I bought 2 pairs of sunglasses from sunglass hut which was over $800. I then tried to find it cheaper online and found it on EZcontacts for $350 cheaper! When I received the glasses there were little differences between them and those from sunglasses but. But one pair I was able to authenticate in the Versace website itself and the Saint Laurent pair were authenticated by an actual store. So cheaper and LEGIT.
Secondly, I had a tiny scratch in the arm to which I asked if I could get a discount off, to which they agreed to. Will definitely use these guys again! Thank you.

Date of experience: August 16, 2025
Wyoming
1 review
0 helpful votes
Follow Cheryl T.
Unfollow Cheryl T.
Share Review
Report Review

Great Service
August 25, 2025

Patient, most helpful representative took care of my problem. Great price, beats most distributors. Overall, just a good company.

Date of experience: August 15, 2025
Georgia
1 review
0 helpful votes
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

Best price Ray Bans
August 25, 2025

Purchased new RB sunglasses at the best price on internet. Wife then ordered two pair of prescription glasses as well. Excellent quality and quick shipping.

Date of experience: August 15, 2025
Florida
1 review
0 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

Don't buy here
August 25, 2025

Purchased 2 (6) pack lenses and the sent me3 (2) packs. The script was sent wrong and they would only exchange the 2 unopened packs when it was their fault to begin with.

Date of experience: August 15, 2025
Olivia M. EZContacts Rep
5 months ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!

Pennsylvania
1 review
0 helpful votes
Follow Malissa L.
Unfollow Malissa L.
Share Review
Report Review

The name says it all
August 25, 2025

The process of ordering my contacts was extremely easy with no issues. They shipped fast, What is there to complain about?! Fabulous company.

Date of experience: August 15, 2025
New York
1 review
0 helpful votes
Follow Hindy S.
Unfollow Hindy S.
Share Review
Report Review

There is no company like EzContacts!
August 25, 2025

I recently purchased contact lenses from ezcontacts.com, and I couldn't be happier with my experience! The service was outstanding; my order was processed quickly, and the communication from the team was top-notch. The quality of the lenses is fantastic—super comfortable and clear vision all day long. Plus, the prices are unbeatable! I highly recommend ezcontacts.com for anyone looking for great deals without compromising on quality. I'll definitely be back for more!

Date of experience: July 28, 2025
California
1 review
0 helpful votes
Follow Kristie C.
Unfollow Kristie C.
Share Review
Report Review

The ordering was easy, and the glasses are nice, price was amazing, but was told they would be here way sooner than we received them. A bit disappointed about that but other than that everything was good.

Date of experience: August 15, 2025
Ohio
1 review
0 helpful votes
Follow Julianna T.
Unfollow Julianna T.
Share Review
Report Review

EZCONTACTS, made it EASY! :)
August 25, 2025

Prices were competitive and delivery was reasonably fast. Never head of EZContacts before, but would use them again.

Date of experience: August 15, 2025
Massachusetts
1 review
0 helpful votes
Follow Randy P.
Unfollow Randy P.
Share Review
Report Review

All of our good experience!
August 25, 2025

Everything from ease of ordering, selection, price, to free and fast shipping, made this a great experience.

Date of experience: August 15, 2025
Illinois
1 review
0 helpful votes
Follow Carol V.
Unfollow Carol V.
Share Review
Report Review

Easy ordering, great price
August 25, 2025

I shopped around for my specific brand of contacts, and EZ contacts has the right combination of best price and fastest shipping.

Date of experience: August 15, 2025
Florida
1 review
0 helpful votes
Follow Brittany A.
Unfollow Brittany A.
Share Review
Report Review

Reliable and Fast
August 24, 2025

My favorite site for ordering contacts! Always packaged with care.

Date of experience: July 29, 2025