On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
We monitor reviews for authenticity
Take forever to get response and the have to pay for return shipping for $12
Order prescription glasses with the lenses and it was supposed to be an Asian style fit due to my wife's head being smaller. We received the incorrect style and it is too large for her head now I have to return them and probably wait another three weeks. I should have just gone into a local eyeglass store.
Thank you for your feedback. We sincerely apologize for the error with your order and for the inconvenience caused by receiving the incorrect size. We understand how disappointing this must be, especially with the wait time for prescription glasses. One of our representatives will assist you with the return and replacement to ensure the correct style is sent as quickly as possible. We appreciate your patience and the opportunity to make this right.
Excellent price and quick delivery. The product service met my needs.
Order took forever to ship, product was not in the warehouse and was not communicated to me to at least give me the option to cancel. I had to call and hear this information after not receiving any communication and was very dissatisfied overall.
Thank you for sharing your experience. We sincerely apologize for the delay and the lack of communication regarding your order’s availability. We understand how frustrating this must have been and appreciate your patience. While we were glad to offer expedited shipping once the issue was identified, we recognize that it did not fully make up for the inconvenience. Your feedback is valuable, and we will continue working to improve both our communication and fulfillment processes.
For some reason the price was much higher but then dropped to lowest online, so I gave them a try. Delivery was quick. No problems.
The delivery was Fast. Item was correct. Prices were fair. Delivery is a disappointment but not buried in the cost of the product.
First thing I noticed when I took them out of the package they did not look the same as they were pictured. I immediately started the return process sent them back the next day and it's been almost 2 weeks and I have still not received my money back. Called to verify that they had the glasses back they had them back. They said it would take 7 to 10 days to return my money. Still nothing
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
I don't even write reviews and I never try to badmouth anyone's business because that's how they feed their kids however, I put an order in with this establishment. They charge me for three orders and in the actual order I received they were out of stock of the item that I selected so they just use their imagination to fill it with another order. Then when I didn't like what their selection was, I had to return the order in which they charged me for the shipping label. Absolutely terrible business model I will never use these people again.
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
Took almost 4 full weeks even though we paid for 3-5 day shipping. Not the right prescription, had to pay another place to put my actual prescription in the glasses.
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
Very happy. I received my order very promptly. No complaints.
My accurate order was delivered quicker than I expected it to be.
I ordered a pair of glasses July 27, get an email saying they're delivered Aug 4 and "left with individual", only to follow the tracking and see they were delivered to New Jersey…I'm in Vancouver WA. Come on now. What's worse is it shows in the tracking they started in NJ, made it to Sumner WA on the 30, and were sent BACK to NJ for no reason. So when I reach out, they try to tell me I messed up my own address (didn't btw) and I have to wait to get it shipped back to the facility and re-sent out. This was supposed to be a birthday gift for someone and now it's weeks late. Super frustrating
Thank you for taking the time to share this feedback. We are very sorry for the shipping issue you experienced and understand how disappointing it must have been, especially with this being a birthday gift. We want to assure you that we are looking into what went wrong with the carrier so that situations like this do not happen again. Your order should never have been rerouted in that way, and we regret that our response did not address your concerns more clearly. We appreciate you bringing this to our attention and will work on improving both communication and resolution for our customers.
Great variety of high end sunglasses! And at great prices! Beat pricing of every other place I checked, plus free shipping and great customer service! (I called to ask a question- very friendly and responsive) Will definitely purchase from them again. Highly recommend
Easy, competetive and fast service. I will be buying my contact lenses from EZ Contacts in the future.
I love how u get a e mail every time it's at its next designation. It was on time
I had ordered 2 6-pack of contact lenses. When I opened one of the contact lenses from my 6-pack box, the lens had already been faulty with a crack in the lens. I have not worn the lens, and it had already been cracked without me even using it yet. I will not order from this company again as they do not compensate their costumers fairly for faulty products. I would love for my faulty contact lens to be replaced. EZ Contacts claims they cannot reimburse me for the faulty contact lens, although I would not be able to know if the product is faulty without opening the box. This company needs to do better in supporting their customers. They currently are not doing enough
Thank you for sharing your experience. We are so sorry to hear about the faulty lens you received. We want to clarify that the cost of the defective lenses has already been refunded to you. We understand how important it is to feel supported when something goes wrong, and we will continue working to provide the best possible service for our customers. For further assistance, please reach out to us at help@zcontacts.com.
This is the 2nd purchase of sunglasses from EZContacts, I am very pleased with the pricing and the product, No mor Sunglass Hut for me.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.