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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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This is the 2nd purchase of sunglasses from EZContacts, I am very pleased with the pricing and the product, No mor Sunglass Hut for me.
I ordered a pair of Garrett Leight sunglasses. 14 days later still nothing. After the 5th day there has been no movement on the tracking. I requested a refund or a new pair of glasses get sent out immediately. I've been told a claim has been put in but it can take up to 10 days. Fernando B. The supervisor was supposed to follow up with me and never did. I still have no resolution. I'm completely disgusted and will not use EZ Contacts again once this is resolved!
When I found my frames online I couldn't believe how fast they were sent to me. They are perfect for my attire that I needed them for. I appreciated the quality packaging and the price.
The website was easy to use. The price was fair and the lenses arrived quickly.
Fast shipping, Authentic beautiful glasses. Will order again.
Easy to complete purchase. Liked the website. Carry good products. Nice discounts Simple transactions Would buy from them again
My favorite contacts for astigmatism have been discontinued and EZContacts was able to supply me with more boxes despite that, and at the best price.
Fast and easy. Didn't have to jump through hoops to get the lowest price.
Honest company, dont give you unnecessary problems, they provide a prescription through an online consultation
The ordering process was easy, once I received the tracking info, my contacts criss crossed the country. It took almost 2 weeks to get them. After 9 days I called customer service. They said they would arrive the next day. I don't think they checked the status. At that point my package was in Phoenix and I live in boston. My package arrive 4 days later
Hi Michael,
Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your contacts and any frustration it may have caused. We strive to provide a smooth ordering process, and it seems we fell short in this instance.
We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times.
We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
They not only had the contacts that I needed but they shipped them quickly to my residence. I will shop with them again in the future.
So far good if I need service we will see how you handle it. I didn't see any contact information about any warranty with my glasses that Oakley gives
Needed more Optase. Tried to order from Amazon and it's out of stock or it has possibly been discontinued.
I opted for auto ship on my contacts - and while it sounds great, I pay full price every time instead of shopping for a promotion or sale.
Ordered my sunglasses on July 14, they finally arrived Aug 4
I got new frames because my oldest is a Neanderthal and we just needed to swap lenses to make it to the next appointment. Life. SAVER. [Keep in mind kid ruined them right away, 20/10 buying from you again]
AWFUL! No communication. Never delivered item that was paid for with no communication!
Prompt delivery, great customer service returning the frames I didn't want, highly recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.