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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 6th among Subscription Shopping sites.
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FedEx said they delivered my package but when I checked, it wasn't there. I checked every day for six days and still it wasn't there. I contacted FabFitFun and they were able to resolve the issue immediately and send out a replacement box which I did receive a few days later.
I love fab fit fun! Not only is it like my birthday 4x a year, but any issue I've ever had(which has been few), customer service takes care of it promptly and efficiently! Thank you fff
Hi Jan! We're happy that you had an amazing Customer Service experience. Thanks for your feedback! Xo
I was missing an item from my seasonal box and the customer service rep answered my inquiry very quickly- you could tell it was not an automated system and you were talking to a live person. The rep was able to request a replacement for my missing item as I requested. I am very happy and impressed with the help provided!
Hi Alison! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
After a five year hiatus, I rejoined and to my surprise
Products are cheap, no brand names as mentioned
And a mess in box,cancelled
Hi there! We sent you a DM on Sitejabber (2/17) and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
I recently made contact with Fab Fit Fun Customer Service. I only contacted them because I had realized something regarding a previous order. I made contact through CHAT. I was able to chat with a LIVE person from the start. Excellent communication! Agent went above and beyond any expectations I had.
Hi Sherry! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I needed help with my Spring Box. I made a mistake and FFF representative was so patient with me and would not give up until she knew my needs were met. I love this organization.
Hi Christina! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I have been an annual member for several years, and enjoy the items I receive very much. Customer service via text chat has always worked well for me when I have questions. Overall I think FFF is a great subscription
Hi Christine! We are happy that you're pleased with the results and that we were able to help! Xo
I was choosing my first box and got a little lost in the process. I asked for help. Got to the root of it right away. I quickly made my choices and submitted my first order after some clarification.
Hi Jane! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I've had this since 2023 and have gotten some of my absolute favorite jewelry, sunglasses, home decor, and kitchen supplies from the fabfitfun box. I'm obsessed and will continue being a member forever!
Hi Lexy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I had a question regarding my order and the lady I spoke with was very helpful and answered all my questions regarding the matter.
Hi Lisa! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
These days everything is too expensive. FFF makes getting my favorite shampoo brand possible, while also introducing me to new products I wouldn't have otherwise had the opportunity to check out. (Luxury face mask cream for $28?!?) It's a blessing to get a box full of gifts every quarter for the price of just one item in one box.
Hi Maria! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Needed some updated info on my account as I reactivated with a coupon, (deal) a new start to seasonal after being Annual for a long time, and got all my pertinent info quickly, nicely, and excited to be back!
Hi Bev! Welcome back to the FFF Community! We appreciate this review and look forward to many more seasons together! Xo
I don't want to put down my customer service representative. She was great. I was enticed by FabFitFun to rejoin in December. I was promised the December box and a mystery bundle. Unfortunately, someone at FabFirFun misprocessed my order so I never received it. When I text them to find out what was going on, they promised to fix it. I was able to customize a box and get my free bundle. Do you know what is left for the December box in the middle of January. Everything no one else wanted. I also could have waited until next January to have this fixed but I would not have received the mystery bundle, thanks fff!
Hi Peggy! We're sorry for the inconvenience you've experienced and we'll be sure to pass this along to the team! We will continue to work on improving member experiences. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I only recently subscribed to a year of FabFitFun, and had a problem with ordering an add-on. But I contacted customer support and they got back to me in a timely fashion and absolutely resolved my issue in a matter of hours so I was delighted by that! I'm excitedly waiting to receive my first box! So, more to come!
Hi Brenda! We are so happy to hear our team was able to help! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
My customer service rep was so helpful! I am so excited to start this membership!
Hi Rosie! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Hi Emily! We are so happy to hear our team was able to help and that you are loving your subscription with us! Thank you for taking the time to write a review! Xo
I placed my order 6 weeks ago and it still has not shipped. I contacted support a week ago and the lady said she didnt know exactly why my shipment was order but shed check into it and email me back. Another week goes by with no email so I reached back out to support. They said my "order was not in final stages of processing" but they still could not provide me a clear timeline for when it would ship. I asked them to refund my order or expedite shipping to make up for this extended delay and they refused both. I was escalated this issue. Dont waste your time or money on companies who cant even keep up with their own operational timelines.
I recently had an issue with a promo code and contacted customer service. Once I provided the screenshot & information the issue was quickly resolved. Great customer service experience.
Hi Gwen! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Called bc I had banking issues, someone online keeps getting into my account. So I have to clear it. So I had to call in to put payment through. Went well. Woohoo
Unsure of the date
Hi Charrie! We are happy that we were able to help you resolve your concern! Xo
I couldn't figure out why the bonus code wasn't working. The agent got my information and told me I was choosing the incorrect program to be eligible. She was polite and didn't make me feel like an idiot!
Hi Valerie! We're happy that you were fully assisted and had a great experience with our customer care! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shelly! Thank you for your rating! We are so happy to hear our team was able to help! Xo