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FlexShopperReviews 789

3.3

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FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


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FlexShopper Reviews Summary

FlexShopper has a rating of 3.3 stars from 789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 16th among Marketplace sites.

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Texas
1 review
0 helpful votes
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This is the worst company ever I purchased an item and I was charged 1495 by the time flexshopper got my account the item ended up be 1673.54 and then they say their is nothing that they can do I paid taxes on the item at the store then flex shopper turns around and charges me taxes again on top of that the customer service is horrible please do not use them at all if you see them please run far away..

Date of experience: March 5, 2024
New York
1 review
1 helpful vote
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Loan Sharks
February 15, 2024

The lease agreement set up to where they make a difficult for you to payoff quickly. I was told I can change my payment date to 1mo, but they don't tell you that you have to pay up front for the remainder of the month before they begin taking monthly payments. They also do not give you the option of beginning monthly payments until you have made four consecutive payments for 1 month. Its simple. You pay for 4 weeks and in the 5th week you make a monthly payment. They don't do that. You still have to pay the additional 1 week or the 5th week which means you're overpaying. The lease is set up for sneaky frivolous charges where they can make the most money out of you for an extended amount over the time. You actually wind up paying double for your purchase if not more. They also went into a previous account that they were not authorized to go into using expired credit cards from a previous purchase. They also entered incorrect account info phishing for a payment. They're crooked legalized loan sharks. I plan on filing a lawsuit once I pay them off and reporting them to the NYC comptrollers office and the BBB.

Date of experience: February 15, 2024
California
1 review
0 helpful votes
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Ordered a vacume
February 13, 2024

I ordered a vacume from flexshopper.worst deal ever they keep debating your account even after u paid them off and keep saying u owe more than u actually do.customer service is a joke they do not help you straightened anything out.do not order from them I know I'll never do that agian.

Date of experience: February 13, 2024
Florida
1 review
8 helpful votes
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This company advertise 90 days same as cash. They take out less than the amount to pay off the item. After the 90 days they charge a 65 % interest rate on the original amount of the loan. They never contact you to tell you that you will be charged it that your short on the final pay off. For a $1400 purchase I have to pay an additional $2600. This is unacceptable lending practice and they should be placed in jail. They advertise in places like pawnshops and predatory lending is how they are in business.

Date of experience: February 10, 2024
Michigan
1 review
4 helpful votes
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Horrible Company
January 13, 2024

I ordered a 3 bunk bunk bed from this company with payments to be automatically taken out. They take out the payments each week never on a certain day or date, whenever they decide to pull out the payment they do. Then they charge you late fees even though me the customer has automatic payments come out and has no control on when Flexshopper.com pulls my payments out. This company will not honor your contract, they try to make you pay for their mistakes. Stay away! And customer service does not help at all they try to make excuses for themselves and don't care about your contract! I would give a 0 star if I could.

Date of experience: January 13, 2024
Missouri
2 reviews
0 helpful votes
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Flexshopper is a scam, they have felxwallet options then they tell you that you can order in their store only, how convenient and they are very untrusting lying all the time about this, if you have it available you're supposed to allow it. Then do away with that option all together if your not going to do what you say you will. Do away with the Flex Wallet option so people don't assume it's still a option then find out later it's not an option anymore, I think this is a law suit waiting to happen.

Date of experience: January 11, 2024
Illinois
1 review
3 helpful votes
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Payments
January 4, 2024

Customer service rude. My credit is bad and my child needed a computer for college. I'm paying $71.00 a week for 52 weeks. $3600 for a $1600 computer. Have made 33 payments on time and called to ask if I could skip a payment over the holidays and put it on the end of lease. They said no and hung up. Sorry I ever got involved with them. Try Katapult if anyone is looking at bad credit alternatives. Will never recommend this company.

Date of experience: January 4, 2024
Connecticut
1 review
2 helpful votes
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So I called to skip a payment and pay it another time. The lady I was talking to was nothing but rude and hung up my call not once but twice really classes I tell ya never buy from this place it's a joke just save the money and get it the right way becuz ur paying way to much for some stuff anyways criminal but don't take it from look at more recent posts.

Date of experience: December 17, 2023
Texas
1 review
4 helpful votes
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Fraud
December 11, 2023

Don't buy anything from here you have interest to pay off just save your money. Go buy it from Walmart or GameStop with no interest fee.

Date of experience: December 11, 2023
Ohio
1 review
6 helpful votes
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RETURNS
December 11, 2023

I ordered an Apple Watch Ultra and realized it was the original instead of the Apple Watch Ultra 2. I immediately contacted Flex shopper and canceled. I was assured that it was ok to proceed with ordering the correct watch. The incorrect watch arrived in shipping 2 days AFTER the correct watch. I then had to go through what is called their "return request" process. They asked for photos which I sent. 2 Days later a return label was shipped and I called and was advised that a stop payment would be automatic. What they failed to clarify was that the stop payment only happens for a few days and that they would proceed to withdraw from banking until it appeared in their system. I called back and was hit with the additional details that I will never receive a refund for what has already been paid toward a device I never opened and had originally canceled. This company is not forthright and I will NEVER shop with them again. I highly DO NOT recommend this company as they will keep their hands in your pocket as their scam hides behind the fine print of their shady contracts.

Date of experience: December 11, 2023
Pennsylvania
1 review
4 helpful votes
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I feel that FLEXSHOPPER is a predatory lender & will never do business with them again! I purchased 4 tires with Flexshopper last April ( this is now December after weekly deductions of $30.83 are automatically taken out of my checking account) They said after the 4 month lease ended in August is when the payments started applying toward the loan. Its a 52 week contract. Lease? Who leases tires? The sales rep asked if i read the agreement. (Who reads agreements?) I paid it off right then and there. Tires are expensive, and FLEXSHOPPER made them even more expensive. Never ever again will I, nor will I even allow my friends or family - to ever utilize FLEXSHOPPER!

Date of experience: December 2, 2023
North Carolina
1 review
3 helpful votes
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I WOULD DEFINITELY NOT RECOMMEND THIS COMPANY TO ANYONE

IN MY CASE THEY ARE STILL TELLING MY BALANCE IS THE SAME AFTER THEY TAKING MONEY OUT OF MY ACCOUNT

Date of experience: November 29, 2023
Illinois
2 reviews
4 helpful votes
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Dishonest
November 21, 2023

They say they do not do a credit check but they do a credit check and they denied me. They say everyone gets qualified and my credit isn't that bad so this place is a joke

Date of experience: November 21, 2023
California
1 review
5 helpful votes
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Scammer Alert
November 9, 2023

Hell no I may buy more consoles instead getting cheap out with a contract paying more than what the price of the console say in the description it isnt worth save up your money and go buy new one straight up lol.

Date of experience: November 9, 2023
Michigan
1 review
2 helpful votes
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Cancel/ Return
November 7, 2023

I ordered some furniture after 15 minutes I called and canceled it they told me it was out for delivery and said tell the delivery ppl that I don't want it but no guarantee that they will take it back so what do I do if this happens

Date of experience: November 7, 2023
Ohio
1 review
7 helpful votes
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HIDDEN FEES
October 19, 2023

Do not believe anything you see on this website. I purchased tires for my vehicle through FlexShopper and despite making my payments within 3 months to avoid interest, this company charged me $115 on top of my original payment as a "sales tax". Absolutely rediculous. If you use this company please take heed and read the entire terms and conditions document or they will rip you off.

Date of experience: October 19, 2023
North Carolina
1 review
13 helpful votes
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Took money
September 22, 2023

I placed an order at bestbuy with flexshopper. It was for store pick up, they said one to two hours and it would be ready. Waited all day and never got a conformation or anything and bestbuy said they had no information on it.
So I just canceled the order.
They refunded the initial payment and two days later took the same payment again.
The only thing the flexshopper billing person told me was to send them screenshots of my bank account or they want help me.
My bank told me not to worry about it and they're gonna file against them for fraud.

Date of experience: September 22, 2023
Texas
1 review
0 helpful votes
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Can not be trusted!
August 15, 2023

They take money out whenever they feel like it. At the end of my lease they just conveniently took out whatever balance was left in one payment. Caused all sorts of problems and I was told I would have a refund in 3-7 days. Think I got my refund? They are a fraud, no 2 people I spoke to were on the same page. Everyone told me something different. Even the supervisor I talked to had no clue what he was doing. The other issue is no one there can speak fluent English. Bad experience all the way around. Needless to say, I'm done with these crooks.

Date of experience: August 15, 2023
Georgia
1 review
3 helpful votes
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Please don't use them
August 12, 2023

I was a bit skeptical about using Flexshopper but decided to anyway. I really wish I would've followed my gut. I placed the order and then had a change of heart almost immediately and called and asked them to cancel. They said it could take two days to process a cancel request and that it wasn't guaranteed. OF COURSE, it shipped before they could process the cancellation. No biggie. I actually did want the electronic, I was just kinda sketched out about the company.

Well, the item gets here and seems to be working fine. It worked all throughout setting up and the first time I used it. The second time, it suddenly was having trouble registering one of the controllers. I tried syncing it again, still didn't work. Found a step by step guide online and did what it said, still didn't work. Tried charging it, doing system and controller updates, closing out all the apps, restarting it, factory resetting, none of it worked. I messaged Flexshopper and let them know of the issue. They asked if I wanted a return or repair. I picked return because no way should I be having to get a brand new item repaired after using it twice. They said they'd email me instructions on returns and never did. Meanwhile, I checked my bank account and they've been double charging me every week for the one item.

Please don't waste your time with this company!

Date of experience: August 12, 2023
Alabama
1 review
0 helpful votes
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Worse company ever
June 12, 2023

I bought a small fridge from this company and nothing but problems. I would never recommend this company to no one. They charge your account twice a week and I will be charging them with fraud. Please never use this company for absolutely nothing. They are nothing but a rip off company, David Vaughn of Montgomery Alabama

Date of experience: June 12, 2023