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FlexShopperReviews 789

3.3

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FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


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FlexShopper Reviews Summary

FlexShopper has a rating of 3.3 stars from 789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 16th among Marketplace sites.

This company responds to reviews on average within 2 days

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Arizona
1 review
1 helpful vote
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Don't Do it!
November 27, 2018

How is it possible not to receive a response or any correspondence after 3 weeks? No updates to my online account, no phone calls, no emails, no snail mail, no telegram, nothing.

Three out of four items were returned back to Adorama on 11/8. I have provided the UPS delivery confirmation on numerous occasions. The other item was mailed back to Best Buy via regular mail on the same day I shipped the other items.

In addition, I have asked for a breakdown of account details for both of my accounts several times. I've received nothing.

This is ridiculous. FlexShopper has the absolute worst customer service I've ever experienced. Further, your agents are unprofessional and disrespectful, they lack product knowledge, skill, accountability and urgency. I will never do business with FlexShopper again and I'll be sure I spread the word to others to keep their distance.

It'll be even more pathetic when (and if) I finally receive a return email from FlexShopper. It will most likely be some canned, apologetic response saying "we're sorry you feel this way, blah blah."

My banking and payment information will be changed tomorrow. If your company is still interested in receiving payment from me for my previous orders, you can reach out to me - I might get back if I have time.

Date of experience: November 27, 2018
Pennsylvania
1 review
5 helpful votes
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Horrible!
November 23, 2018

This place is horrible! They will try to take you to court if you can't pay your balance off from a item you returned. They told me they couldn't find the item and wanted me to still pay or they would take me to court. Do not do business with them!

Date of experience: November 23, 2018
Hungary
1 review
13 helpful votes
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WOW just WOW RACISTS!
November 6, 2018

I was on the phone with a "customer service representative" trying to make a payment on my xBox for a little less than they were requesting and the RACIST called me a $#*! and threatened repossession! Just wow... I don't even know what to say my blood is boiling and I am shaking! Shut this racist company down NOW!

Date of experience: November 6, 2018
Wisconsin
1 review
0 helpful votes
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It's like car loan
November 4, 2018

Just bought a wash dryer and a iPad on Flexshopper Pay monthly when I don't have enough money to pay full.

Date of experience: November 3, 2018
Florida
1 review
10 helpful votes
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Stay Far Away
November 2, 2018

I got laid off from my job and immediately informed flexshopper because I had an account with them I was renting an Xbox One X they said my account would be put on hold until I found another job it took several months for me to find a job however I kept informed with them they said no problem let him know when I would start working out of the blue a few weeks ago they try to take a payment for no reason just put my bank account negative and my bank charged me a fee for that so my bank immediately blocked flexshopper so they can't charge my account again I thought no problem I once again contacted them and told him I was starting job and I would let them know when they could take payments in fact I was going to double up on payments just to get it out of the way I got my first paycheck my very first one and I had $280 in my account couple hours later I had $2 and some change I noticed it was flexshopper they took multiple payments out of my account when I called the bank they said flexshopper attempted to take $405 and it just kept lowering the number until they got something empty in my entire bank account they got the money because they change their name from flexshopper to flexshopper 2 to get around my block that I had put in place the bank was shocked they had to cancel my debit card and issue me a new one now all my bills are having to be put on hold until I can get a refund for $280 is that flexshopper took I called them they did not deny what they did and they Justified it in fact they demanded even more money an Xbox One X cost $500 I ain't been paying Faithfully for several months before laid off and yet somehow they were still trying to collect $405 from me and that still wouldn't have been enough to own it I do not know what the payoff balance is no more but I do know this do not rent from these people they will take every penny out of your account and not care what it does to you they really messed me up this week and they don't even care very rude on the phone blaming me for what they did and like I said you can't even put a block payment because they'll use a different name to get the money let this be a warning to all of you

Date of experience: November 2, 2018
California
1 review
5 helpful votes
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Don't do it
October 29, 2018

They will steal from you that the honest truth they will say biweekly and charge you every two days. They are not to be trusted and have horrible customers service they are the worst type of criminal

Date of experience: October 29, 2018
Colorado
1 review
2 helpful votes
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Worst
October 21, 2018

They get your information then deny you don't apply to this place you better off going to a store at least you're person to person and can see what you're purchasing horrible place

Date of experience: October 21, 2018
Texas
1 review
4 helpful votes
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Horrible
October 17, 2018

I have applied ober three times with in a week and was denied says my bank cant be verified wells fargo.Is this true that's why you guy's are denieing people FlexShopper may curtail or suspend operations after August 31,2018.
The company needs to raise $20 million of equity to appease its main creditor.
Poor historical performance lowers the probability of equity being raised.
Assets will be realized for debt repayments ifoperations halt.
FlexShopper must raise $20 million of equity by August 31,2018 to appease Waterfall Asset Management. If they fail to raise equity, it appears that operations may be suspended or curtailed. The stock is an illiquid nano cap with a market capitalization of about $20 million and an enterprise value of approximately $50 million. After introducing the business and detailing historical performance, I'll detail the recent key developments and attempt to connect the dots.

Date of experience: October 17, 2018
Illinois
1 review
5 helpful votes
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Stay Away
October 10, 2018

Awful company I returned a iPad to them that they said they never got still getting billed. They won't even try to find the package at the location where I sent it. So I have to do there job for them. Place is a joke. Stay away.

Date of experience: October 10, 2018
Alabama
2 reviews
4 helpful votes
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Awful customer service
September 19, 2018

Everyone is rude and they have no experience on how to deal with customers. I dislike them very much and will not use their service EVER AGAIN. They are not upfront about their policies. Stay away if possible!

Date of experience: September 19, 2018
Missouri
1 review
5 helpful votes
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I love It
April 2, 2018

I really love Flexshopper. It is very simple to use and the best rental experience I have ever had thus far. I've used services in the past that require you to send a check or a money order. I couldn't keep up with those services because that was the only way I could pay. I do everything online. Flexshopper just debits the money from your account every week. So if you make sure you have the money for the payment, you should have no problem. They also have an Early Purchase option so that you can pay off the product early if you want. I plan on utilizing that option once my payment is small enough. I definitely recommend using Flexhopper if you need to rent because you can't afford to buy upfront!

Date of experience: April 2, 2018
Tennessee
1 review
5 helpful votes
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Told me I had 90 days to pay it off. Then proceed to tell me theyre gonna come get my stuff. Unless I pay $400 dollars now. And then the additional pay off fee. Then they keep saying they're gonna take my stuff away then id have to pay to get it back. And I got some headphones but returned them a week later but theyre saying I never did. Well check the footage... smh complete headache. Don't do this either go through someone else or just save up to get it in cash or a bank lone. These people are so rude and are greedy stuck up people will never be doing business with them again and will probably lose all my belongings when I intend to completely pay off In a few weeks.

Date of experience: February 17, 2018
Florida
2 reviews
7 helpful votes
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WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. NOT HELPFUL. NO DELIVERY. SHIPPING COMPANY REFUSED TO DELIVER.

Date of experience: February 2, 2018
New York
1 review
2 helpful votes
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I don't have an account with flexshopper but I paid off 2 items for my brother, as a loan. When I was done I deleted my account information from the online system. Approximately 3 weeks later I realized that my account was being charged weekly for the rest of the items my brother had on lease. When I called their billing department I was hung up on 3 times, twice by the same representative. I was told my brother had to change the account. I expressed that they never had authorization to use my card and they were committed a crime. That's around when I was hung up on. The one representative even talked to me like I was a 3 Year old child in time out. This company made me sick to my stomach. I have NEVER used this company and I NEVER will!

Date of experience: January 30, 2018
California
1 review
2 helpful votes
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Dont Trust this compnay
December 13, 2017

They say they can approve anyone as long you got a job and vailid checking acct and been on our job for 5 years and no neg on my checking acct. They got my info and my checking acct and then say the cant approve you. When they said rent to own crock of crap. RUN RUN RUN DONT MESS WITH THIS PLACE

Date of experience: December 13, 2017
Texas
3 reviews
13 helpful votes
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Will drain your bank acct
September 15, 2017

Aside from the fact that intrest and cost to use flexshopper is outrageous, I set up a payment arrangement with them on a weekly basis which they stopped charging the payments and instead drained my account completely

Date of experience: September 15, 2017
Iowa
4 reviews
14 helpful votes
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My relationship with flexshopper has been bad from the start, they accused me of lying about my delivery date from day one. Then they said my monthly payment amount would be my weekly amount x4, and your monthly amount is based on the number of fridays in each month, but they don't tell you that up front. The first time they charged my cc for 5weeks i contested the charge and they told me if i contested any of their charges again they would remove me from monthly billing and put me back on weekly billing because monthly billing is a privilage and not a right.
They will also tell you that you must allow them acess to your checking account and or credit card the entire time your leaseing from them, actually it's one or the other not both. And according to them you must keep a working phone number they can reach you at the entire lease, theres nothing in your lease agreement about a working phone! Needless to say i paid my account off 6months early so i can be rid of flexshopper, well i have been waiting two weeks now for them to send me my ownership papers on what i bout, my next step is to call an attorney! Use caution if you do business with flex shopper and read your contract completely!

Date of experience: April 4, 2017
New York
2 reviews
7 helpful votes
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Great experience
February 27, 2017

I was looking to buy my son a PS4 but didn't have cash on hand or credit, found FlexShopper through a friend and couldn't be happier, now I'm paying a low weekly amount and will soon own the system outright.

Date of experience: February 27, 2017
Nevada
9 reviews
18 helpful votes
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If you want rent to own
September 12, 2016

Is it fair to say flexshopper is way to much for rent to own for me. At least with some rent to own stores have home fronts in states where you can come and go exchange the goods if the customer dislike the product. Plus I don. T like the interest

Date of experience: September 11, 2016