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3.5

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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Washington
1 review
0 helpful votes
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A very very Poor service
November 15, 2025

I can't get the amount that l am supposed to get refunded why? Been calling and was told they don't know how much will l receive as refund it's just complicated and frustrating.

Date of experience: November 5, 2025
Georgia
1 review
0 helpful votes
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Very difficult to use the system
November 15, 2025
Updated review

Very difficult to use the system. Too many extras that you have to decline. System times out quickly. Also, I purchased a flexible ticket for an earlier flight. When I tried to change it more than 24 hours ahead, you said I had to go through airline, which was closed. As a result I had to purchase this second ticket. I am very frustrated.

Date of experience: November 5, 2025

Too many separate options
May 31, 2025
Previous review

Too many separate options. There are too many separate things to add that cost extra. And once I decided not to upgrade my ticket I still had to decline 6-7 different options. This is not an easy ticket to purchase.

Date of experience: May 21, 2025
Washington
1 review
0 helpful votes
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You've screwed us
November 14, 2025

You've screwed us. No sooner did we make the reservation for a 9 a.m. flight than you changed it to one leaving at 15:30. Scam artists.

Date of experience: November 4, 2025
Massachusetts
1 review
0 helpful votes
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Horrible experience
November 14, 2025

Horrible experience. Ticket price more than doubled during the process! Unbelievable! Then once you are done you are not done. You get sent to the airlines where you then get charged 10% more! Total scam. I will never use this site again.

Date of experience: November 4, 2025
Rhode Island
1 review
0 helpful votes
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I was really happy to be able to purchase my wifes flight directly from the airline. I hate having to use a third party so I appreciate that I could go directly to SAS and to get a low-cost fare.

Date of experience: November 2, 2025
Texas
1 review
0 helpful votes
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Easier than I thought it would be!
November 11, 2025

Easier than I thought it would be! I travel pretty much the same route every year to see family so I know which flights I am looking forl

Date of experience: November 1, 2025
Florida
1 review
0 helpful votes
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I thought Full fare allowed seat selection but I was being charged so I skipped seat selection. Pricing a little high, but we like this airline

Date of experience: October 31, 2025
New York
1 review
0 helpful votes
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Crazy amount of nickel and dining
November 9, 2025

Crazy amount of nickel and dining. A desperate charge for airline insolvency? Really? Also annoying that one cannot change ticket type once at review for payment, but instead have to delete and do again from the beginning

Date of experience: October 30, 2025
Argentina
1 review
0 helpful votes
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Highly disappointed
November 7, 2025

My flight suffered several changes - a 38.5 hour flight became a 48.5 hour flight, the date of arrival, time of arrival and place of arrival changed without providing me and my partner any other option to choose from, being our alternatives either to settle for the changes or to get a refund. I do not consider this appropriate. We did make the effort to pay a little extra to have a pleasant flight and at the end we feel like we got the leftovers. We do feel somewhat disrespected. I will keep in touch to see if we can get a better response from the airline and Flight Network but we probably won't be booking flights from this platform or recommending it in the future.

Date of experience: October 28, 2025
Mississippi
1 review
0 helpful votes
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Online booking process was clear, concise and fast, with ample flight times to fit my travel plans. Thanks, Flight Network... well done!

Date of experience: October 28, 2025
New York
1 review
0 helpful votes
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Wonderful site, very clear and easy steps and process, it offers a lot of services and alternatives to choose from.!
Thank you

Date of experience: October 28, 2025
North Carolina
1 review
0 helpful votes
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Was charged for everything except oxygen. I wanted a 1st Class ticket, but appears my only option was to sit in the rear of the plane. Had to reselect Business class to get a seat up-front

Date of experience: October 28, 2025
New Hampshire
1 review
0 helpful votes
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It was way too complicated for me I took 2 hours to complete my reservation! I wanted to reserve my ticket with American Airlines directly and was automatically switched a third party! I am not happy with all the extra charges whe I was told what the ticket would cost.

Date of experience: October 27, 2025
New Hampshire
1 review
0 helpful votes
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Re Lufthansa booking: Received 2 highly divergent prices for the same trip with 2 entries. No option to select carry-on luggage either time. No idea if 'premium service' via customer service will clarify this. No plans to check baggage but felt compelled to pay for lost baggage insurance since no assurance re carryon luggage as possible.

Date of experience: October 27, 2025
Texas
1 review
0 helpful votes
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To many extra charges
November 5, 2025

To many extra charges - we don't want to read that and feel like we are getting beat over the head. Just charge more for the ticket and give us great service. Every Flight!

Date of experience: October 26, 2025
California
1 review
0 helpful votes
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So many nickle and dime add ons
November 3, 2025

So many nickle and dime add ons. Stop it with all the horrible upselling. Plus you tricked me -m i tried to book direclty on the airline site.

Date of experience: October 24, 2025
New York
2 reviews
0 helpful votes
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This seems very fractured and clunky
November 3, 2025

This seems very fractured and clunky. I am just trying to get my flight information (which should have been in the email) and I have to go through hoops to get there. Also, the airline reservation itself was very disappointing. The ticket started at $300 and got up to $500 with some very basic services (seat selection, carryon, etc.). I am not used to flying like this.

Date of experience: October 24, 2025
California
1 review
0 helpful votes
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This is a scam
November 2, 2025

This is a scam. Once you spend 15 minutes booking and enter your cc card info, they increase your fare by hundreds of dollars.

Date of experience: October 23, 2025
Illinois
1 review
0 helpful votes
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Spontaneous Visit
November 1, 2025

I urge you not to discontinue your direct flight from Paducah, KY to Charlotte NC. My son lives there and the fact I can make a spur of the moment weekend trip in a matter of an hour and a half is greatly appreciated. I would rather not have to travel ten hours by car or 6-7 hours by connecting flight. This is a great flight even if you just do it twice a month. Please keep this direct flight.

Date of experience: October 22, 2025
Washington
1 review
0 helpful votes
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Deceptive site
November 1, 2025

Made to look like the airline sight and acted like Lufthansa site when searching for Lufthansa airline with name and logo of the desired sight. It is not the Airline and uses many airline logos to fool you. They refunded our flight cost but kept almost $100 for additional add-ons that look like part of the ticket. It is my fault for not checking the URL closer, but very deceptive and a rip-off.

Date of experience: October 22, 2025