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The overall reputation of the company is marred by significant customer dissatisfaction, particularly regarding product quality and customer service. While some customers appreciate the affordability and occasional quality improvements of the clothing, many express frustration over receiving damaged or poorly made items, along with a lack of support for returns and exchanges. Common complaints include long wait times for customer service responses, misleading shipping information, and unhelpful staff. This pervasive dissatisfaction indicates a critical need for the company to enhance its customer service practices and improve product quality to regain consumer trust.
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Watch out for their v-neck tees. The price is low (around $5) but it's usually asymmetrical. Low prices, large selection, trendy clothes. Just be careful of the quality. The cheaper their stuff is, the worst their quality. Their clothes for $15 and up usually has better quality.
Great Store if you are looking for cheap quality clothing
CHEAP STUFF... Never last longer then three wears. But i guess you get what you pay for. Ill stick to sears clothes.
I LOVE forever21! I work 18 hour days at my factory job so I literally never visit malls. So online shopping is my passion. This site has proven time and time again to be a success for me. Never late with products, always receive what i expect. Plus the LOW LOW prices are my favorite part. Not many online site stores have such low prices on comfortable fashionable clothes! I love it! Also their accessories are the best thing about the store products!
I love forever 21 clothing because not only is it cheap, it also has whatever is trendy now but for a fair amount of money. It's heaven for me because i get bored very easily so if i'm sure it's not a classical piece, i tend to buy it here! The thing is though that since it is cheap, be aware of their quality!
I love clothes from forever21! What's nice is if you order online, you can still take it to the store and return things just in case they don't fit! The online store just has all the options you might not find in-store. However, go to the store for sales! There's usually more selection!
Love forever21. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better but if you don't want to pay a lot, then this is the way to go, on top of that they have a HUGE selection!
Just received the hooded jersey poncho and it is literally falling apart. Customer service useless. I will never order online again.
I've never been disappointed with my orders from forever21. Fast shipping, good online selection, and cute clothes. Just be aware that a lot of their clothes are made out of pretty thin material, so the quality isn't incredible, but for the prices it's a pretty good deal.
I love forever 21 and the prices but I hate the long lines, lipstick on the clothes, and struggling to find my size. Now that their online store has free shipping with anything over 50 dollars I no longer see a reason to endure the torture of their retail stores. Definitely check out this site!
I love this site more than the store! They offer free shipping after 50$! They have a section called Fab Finds mostly basic tees and stuff less than 5 bucks a piece. I love their handbags! Shoes? Ehh they're okay... They always have sales and their stuff is very trendy and casual! The site offers everything the store has in an organized structure that allows you to get the most out of it. I <3 forever21.com!
Get cheap price dresses also have good quality. Am always use this site for shopping..
Yes, as people have stated, their quality isn't the greatest. I usually don't buy much clothing on here. I go for the cute accessories! They've got tons of styles of hair clips, shoes, jewlery. Ect. It's my go-to place for cheap and cute accessories. Their shipping is super fast, and their stuff is packaged good. I also love how I can return something in any of their mall locations.
Cheap clothing with fair quality. But what can you expect for a dress that is the price of a slurpee? Great stuff online and it is even cheaper than the store. Most of the stores have clothing that is ripped up and torn with lipstick all over them. I find it is better to just go to the store and try on the clothes and then realize they don't have your size. Then just buy what you want online and you get it often cheaper with free shipping minus lipstick stains.
Love the clothes, pretty cheap for the styles, but sometimes you have to watch the quality.
Answer: Yes, its horrible customer service and if you return items purchased online to the return address provided. The items disappear even with postal tracking to say it was delivered. I return 8 pair of jeans in the same box original box. Forever 21 warehouse said i rerurn 1 item. Does not make sense to pay $20.00 delivery confirmation to return 1 pair of $8.00 jeans. Be aware, someone in the warehouse does not scanning the return items and keep it for their own use or sale. Which makes it bad for honest customers that want to return items for exchange. Customer service was no help and basically said nothing was return but 1 pair of jeans. I ask for warehouse contact information, i was told its confidential. Do not purchase!
Answer: It's the same as in store. 21 days with tags attacthed, for instore credit or exchange.
Answer: Call them and ask for a track number
Answer: I orederd 3 item I got only 2. But they kept mentioning 3 item delivered... I didnt got my jogger pant which I orederd for my younger brother. I mailed them 100 times they only send auto generated message nothing else nd I have already paid money for the pant... I called customer service no response. No refund they cheated me. I hate forever 21 its not trustworthy its fraud
Answer: Dispute the charge with bank. This company is lacking on customer service