business logo of Forever 21
forever21.com
general, casual, swimwear men, womenAge 13-18, 19-25, 26-45
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About the business


forever21.com
+1 888-494-3837
USA
Forever 21 is part of Simon Property Group and Authentic Brands Group
Clothing item from Forever 21Fashion apparel by Forever 21Merchandise from Forever 21 clothing lineForever 21 fashion product

Business Highlights

General

Parent Company: Simon Property Group and Authentic Brands Group
Target Gender: men, women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: all returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached.
Return Cost: $5.99 fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: general, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL), Women's (2XS, XS, S, M, L, XL, XXL, 0X, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 888-494-3837

Payment Options

Payment Methods: card payments, PayPal, financing, Venmo, Amazon Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Forever 21?
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Forever 21 Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, particularly regarding product quality and customer service. While some customers appreciate the affordability and occasional quality improvements of the clothing, many express frustration over receiving damaged or poorly made items, along with a lack of support for returns and exchanges. Common complaints include long wait times for customer service responses, misleading shipping information, and unhelpful staff. This pervasive dissatisfaction indicates a critical need for the company to enhance its customer service practices and improve product quality to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
169
value
145
shipping
144
returns
126
quality
138

We monitor reviews for authenticity

New York
4 reviews
8 helpful votes
Follow Jeanette L.
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Watch out for their v-neck tees. The price is low (around $5) but it's usually asymmetrical. Low prices, large selection, trendy clothes. Just be careful of the quality. The cheaper their stuff is, the worst their quality. Their clothes for $15 and up usually has better quality.

Date of experience: October 19, 2011
New York
16 reviews
46 helpful votes
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Great Store if you are looking for cheap quality clothing

Date of experience: October 16, 2011
Massachusetts
3 reviews
9 helpful votes
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CHEAP STUFF...
October 7, 2011

CHEAP STUFF... Never last longer then three wears. But i guess you get what you pay for. Ill stick to sears clothes.

Date of experience: October 7, 2011
Colorado
2 reviews
3 helpful votes
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I LOVE forever21!
August 5, 2011

I LOVE forever21! I work 18 hour days at my factory job so I literally never visit malls. So online shopping is my passion. This site has proven time and time again to be a success for me. Never late with products, always receive what i expect. Plus the LOW LOW prices are my favorite part. Not many online site stores have such low prices on comfortable fashionable clothes! I love it! Also their accessories are the best thing about the store products!

Date of experience: August 5, 2011
Washington
13 reviews
60 helpful votes
Follow Livia P.
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I love forever 21 clothing because not only is it cheap, it also has whatever is trendy now but for a fair amount of money. It's heaven for me because i get bored very easily so if i'm sure it's not a classical piece, i tend to buy it here! The thing is though that since it is cheap, be aware of their quality!

Date of experience: August 3, 2011
Virginia
11 reviews
82 helpful votes
Follow karen d.
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I love clothes from forever21! What's nice is if you order online, you can still take it to the store and return things just in case they don't fit! The online store just has all the options you might not find in-store. However, go to the store for sales! There's usually more selection!

Date of experience: June 18, 2011
California
5 reviews
7 helpful votes
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This site is one of the better designed clothing sites. Love watching for new arrivals and sales.

Date of experience: June 2, 2011
Canada
5 reviews
27 helpful votes
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Love forever21
May 18, 2011

Love forever21. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better but if you don't want to pay a lot, then this is the way to go, on top of that they have a HUGE selection!

Date of experience: May 18, 2011
Ohio
1 review
2 helpful votes
Follow claire s.
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Just received the hooded jersey poncho and it is literally falling apart. Customer service useless. I will never order online again.

Date of experience: March 31, 2011
Washington
2 reviews
4 helpful votes
Follow Bonnie C.
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I've never been disappointed with my orders from forever21. Fast shipping, good online selection, and cute clothes. Just be aware that a lot of their clothes are made out of pretty thin material, so the quality isn't incredible, but for the prices it's a pretty good deal.

Date of experience: March 5, 2011
California
40 reviews
261 helpful votes
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I love forever 21 and the prices but I hate the long lines, lipstick on the clothes, and struggling to find my size. Now that their online store has free shipping with anything over 50 dollars I no longer see a reason to endure the torture of their retail stores. Definitely check out this site!

Date of experience: November 29, 2010
California
2 reviews
4 helpful votes
Follow diana l.
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I love this site more than the store! They offer free shipping after 50$! They have a section called Fab Finds mostly basic tees and stuff less than 5 bucks a piece. I love their handbags! Shoes? Ehh they're okay... They always have sales and their stuff is very trendy and casual! The site offers everything the store has in an organized structure that allows you to get the most out of it. I <3 forever21.com!

Date of experience: November 27, 2010
Texas
5 reviews
8 helpful votes
Follow leewright s.
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Get cheap price dresses also have good quality. Am always use this site for shopping..

Date of experience: October 7, 2010
Minnesota
3 reviews
6 helpful votes
Follow Camila H.
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Yes, as people have stated, their quality isn't the greatest. I usually don't buy much clothing on here. I go for the cute accessories! They've got tons of styles of hair clips, shoes, jewlery. Ect. It's my go-to place for cheap and cute accessories. Their shipping is super fast, and their stuff is packaged good. I also love how I can return something in any of their mall locations.

Date of experience: October 7, 2010
California
30 reviews
173 helpful votes
Follow Kristi R.
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Cheap clothing with fair quality. But what can you expect for a dress that is the price of a slurpee? Great stuff online and it is even cheaper than the store. Most of the stores have clothing that is ripped up and torn with lipstick all over them. I find it is better to just go to the store and try on the clothes and then realize they don't have your size. Then just buy what you want online and you get it often cheaper with free shipping minus lipstick stains.

Date of experience: October 22, 2009
California
14 reviews
102 helpful votes
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Love the clothes, pretty cheap for the styles, but sometimes you have to watch the quality.

Date of experience: October 11, 2009