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Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.
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I was sent a camera with a bad base and they are delaying correspondence on purpose to avoid refunding me
Great 4k cam that exceeded my expectations. Also, excellent customer service and very effective post purchase technical support. I am extremely pleased with my shopping experience with Lumina.
Lumina's website has a user friendly interface and is loaded with all the information necessary to facilitate your purchase decision. I made mine within an hour of browsing through product features. Now eagerly waiting for my camera to arrive.
Great camera features for the price. Customer service was also prompt in responding to my inquiries. When I received the unit, tech support helped me with installation and setup. Great product. I am 100% satisfied with my purchase.
I had no problems with checkout and also received help from the customer support when I needed it. I'm looking forward to getting the system and installing it.
If you have specific requirements for a 4k camera, like I did, then this website has all the information and demos that could be very helpful in your decision making process. Their customer support staff is also knowledgeable and super nice. A big thanks for the team Lumina.
Simple online ordering and the cam I received was easy to set up and install. Very impressive picture quality and amazing AI features, especially background blurring. I personally think Lumina is a very practical and yet futuristic product.
The picture quality is outstanding and the unit is simple to set up. I'm incredibly delighted with the performance and would definitely buy Lumina products again!
I was researching for a good quality 4k camera when I found Lumina. They have an amazing product with impressive build quality and great AI features. Frequent software updates keep improving the user experience. These guys deserve a 5 star rating.
Overall, ordering was a breeze. Amazing 4k cam at a great price that exceeded my expectations in a big way. I'd buy another Lumina product without any hesitation.
This is my third purchase from Lumina. Bought two cameras for myself and this one is for my cousin. The product is excellent and it is simple to set-up and install. After sale tech support is also excellent. You can't go wrong with these guys.
The website was easy to navigate and I was able to get all the features of an advanced level camera I needed at a reasonable price. I'm hoping the system works just as anticipated.
My first experience with Lumina has been amazing. The website was easy to navigate and all the important product information was easily accessible. Ordering was smooth and I got the shipment right on time. I have used the camera for quite a few days and I am fully satisfied with it.
Overall a great 4k camera. The pricing was excellent with impressive AI features. We are quite pleased with its performance so far and would strongly recommend Lumina.
Customer service promptly answered my questions. They were very knowledgeable and courteous in helping me with my order. Thank you so much for all the help.
They have excellent after sale support. They not only helped me with installation and optimization when I received the product but answer my questions with the same urgency till date.
I purchased Lumina as an add-on for my Macbook. The system was very easy to install and came at a very reasonable price. Video quality is excellent and the smart features are very futuristic.