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Gettransfer has a rating of 2.9 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.
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My driver contacted me as soon as my booking was confirmed, even though the trip was a week away. Unexpected and most reassuring. The price is about the same as in other apps. The trip went great, clean car and decent driver. Definitely recommend.
Loaded down with bags and with aching legs, we booked a ride from Dubai Mall back to the hotel. The car had enough space for all our bags and the helpful driver made sure everything was put safely in the trunk. It was like a personal delivery service at the end of a hard day shopping!
Dear Client,
Thank you! We’ll do our best for you!
Zero hassle, complete comfort, totally reliable. Booking an airport transfer was simple and the car arrived in perfect time. It meant we could look forward to seeing Madrid rather than worry how we'd get from the airport.
Dear Client,
Thank you! We’ll do our best for you!
This is the third time I have used GetTransfer and once again the service has been excellent. Actually in this case I had to cancel my trip due to my flight being cancelled, and I received a refund very quickly.
Dear Client,
Thank you! We’ll do our best for you!
The booking confirmation and updates were sent quickly, so I could relax knowing that my transfer was confirmed. The driver also contacted me on Whatsapp the day before to confirm the transfer.
Dear Client,
Thank you! We’ll do our best for you!
It was as if I had gotten into a brand new car. Fresh smelling, the seats were clean and the interior was well-maintained making for a comfortable and relaxing ride. Good driver too, professional and punctual.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
We were very happy with our transfers to and from the airport. Everything was simple, the communication very clear, the drivers very punctual and very nice. I will not hesitate to use gettransfer again for my next trip.
Dear Client,
Thank you! We’ll do our best for you!
Driver never arrived, when I called he said since he wasn't paid, he wasn't coming. The transaction had already cleared my credit card and i had received the confirmation email from Gettransfer.com. He refused to reach out to them and said he would only come if we paid him (again!) In cash. Total scam
Hey there
We're really sorry to hear something went wrong. We're going to do everything we can to put it right, so please email your booking reference to info@gettransfer.com
Used this Gettransfer to get from the airport and it was the best experience! The driver greeted me politely with a sign, helped me to carry my lugage, and drove me to my hotel quickly. Highly recommended!
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Gettransfer exceeded all expectations. The driver met me at Gatwick airport, took my suitcase to the car, and then drove me to my hotel quickly and comfortably. An excellent service and thoroughly recommended.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
On vacation in Rome we decided to treat ourselves and book a transfer from our hotel to the Vatican. The driver was very informative and polite. The car was well kept and comfortable. Thank you for a great journey!
Dear Gettransfer user, Thanks, we'll be waiting for you again!
The first driver was driving aggressively, constantly making sharp maneuvers. Driver on the return trip was perfection itself. Polite, calm. He helped me load my luggage and unload it at the airport. Only because of him 5 points.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
A fast and efficient service. The driver was very professional he was friendly. The car was in perfect condition. I regularly use Gettransfer for airport transfers and will continue to do so.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
The car was in excellent condition: clean, with modern and comfortable furnishings. The driver was extremely polite and helped with the luggage, which is highly appreciated after a long flight. The prices were quite reasonable.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
On time, very friendly driver, and a very upmarket car. My plane arrived late but the driver quickly contacted me to say he was there waiting. Will book again for sure.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
We were picked up from the hotel exactly at the agreed time. The driver carried our luggage from the reception, for which we thank him very much. Nice minivan. Strongly recommend.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
I booked with GetTransfer for my holiday in Istanbul to go from the airport to the hotel and back on the recommendation of a friend. Booking and payment online was totally straightforward, and the meeting place at the airport was clearly explained with pictures and instructions.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
We booked the service well in advance of our holiday. Soon after booking and paying I received a confirmation with all the travel information. I immediately contacted the driver and arranged a specific meeting point. Everything worked out perfectly.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
I was very pleased with the whole experience and was also very grateful to both the driver and the customer support agent for their professionalism and excellent service. I will definitely book with them again.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
We flew from Rome to Barcelona and the driver was waiting in the Arrivals hall despite a two hour flight delay! He had even texted to let us know he was monitoring the flight and would be there. The return journey was also fine. So impressed with everything, we will book again next time!
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.
Dear Gettransfer user, Thanks, we'll be waiting for you again!