GettransferReviews 716

I have booked many services with them, but after the last service, I will never use this service again.

If you ever book a transfer, make sure to book a service where the provider really understand their business and take care of the customers. If there is an issue, GetTransfer do not know what happened and they just trust the taxi driver. This will damage you and you will never get your money back.

I booked the service 2 weeks in advance for a relative asking for a driver who could bring a tag name as my relative hadn't access to mobile network in that country. The service was accepted. But the taxi driver didn't appear.

My relative -who didn't speak the language- after 1.5h waiting was desperated and took another taxi. That taxi cost her 130 as the taxi driver tricked her.

Now, GetTransfer states that the service was done -with no real proof of the taxi driver- and they do not refund the cost that I paid in advance.

The total cost of the taxi was 160 plus a lost of face with my relative.

Recently I had a very bad experience with gettransfer. Initially with the carrier and then with the way that gettransfer customerservices been respond. Beside the early booking and payment the driver didn't showed up and I was about to mis my flight moreover i paid three times more for the on spot taxi, no proper feedback and action was taken by gettransfer management
They are totally unreliable and no responsibility
Not recommended at all

Please don't use this company!

I booked a ride for a return trip to the airport. Their own staff confirmed the driver would attend with no issues on their FB messenger. On the morning of my flight, I contacted them again as the driver did not arrive (I also contacted them overnight through the '24' hour online chat, to double-check) only to be told the driver would not be coming and did not confirm the order! I was left rushing to get a taxi which cost me a lot more both in time and stress, I could have missed my flight had it not been delayed.

They then proceeded to take THREE weeks to refund my money. I was told by their customer services to attach my taxi receipt for reimbursement but of course, this never came. I would never ever use them again and strongly suggest you don't either.