HelloFreshReviews 804

We started using Hello Fresh in the beginning of May, 2017. Because I'm not home during the day I had it shipped to my business address. The first several deliveries were great. They arrived in the mornings and I was able to refrigerate them until it was time to head home. Unfortunately, the deliveries became more and more problematic. They now have serious problems with their delivery service. The box that arrived last week was left in the direct sunlight (the carrier just left it outside the front door of the business, never letting anyone know it was there) - the ice packs melted but luckily the food remained cool. When yesterday's shipment had not yet arrived by 3:00 pm. I contacted the company via their on line customer service chat because it was so late and after waiting quite a long time the customer service rep who was supposedly helping me suddenly left the chat without helping at all. I tried back and the second person was more helpful but told me the box should arrive by 9:00 pm! I told him that the company where it is delivered closes at 6:00. If that wasn't bad enough I told him that I had planned it for that evening's dinner! He asked if I had indicated that the box was being delivered to a business when I'd first signed up which I had. When the box hadn't arrived by 6:00 I left. I was told it would then be delivered today. As of now (3:20 pm) it has not arrived. This box of "fresh" food has now been out for delivery for over 32 hours. I'm sure the food has spoiled since the trucks are not refrigerated and it's about 90* here. I'm cancelling and am going to give Blue Apron a try. The food was good but if it doesn't arrive when expected it's not a good option at all.

Great customer service, easy to navigate website, and the meals are delicious. It is a good amount of work to cook the meals, but it's so nice to have the recipe steps laid out for you and the food measured out already. It sometimes takes more than the 30-45 minutes it says to make because I take longer to prep and read all the steps. Always worth it when the food is ready though! I've had the subscription for about 3 1/2 months and loved it. The recipes are always different and they are always adding more. Would recommend, great way to learn how to cook if you are a beginner.

I received a 3 meal trial from HelloFresh and the quality was mediocre at best. The vegetables were on their last leg and if all 3 meals were not cooked the day I received the package, would have been inedible. I paused the account for 3 weeks due to an out of town work assignment and didn't get back online in time to cancel it or pause it again online. I contacted them directly and was told that because my shipping label had already been printed, it was too late to suspend the next shipment. The product was still in their possession but they printed a label - in this day of technology, that constitutes their inability to suspend shipment? As I was out of town, a neighbor posted notes on my door and caught the delivery driver and refused the box. I was still charged for merchandise that was refused/not delivered. Their CS people are very difficult to deal with, their product is expensive and of sub par quality. I have tried other services like this one and both their prices, products and services are far superior. Don't waste your money!

My first and second orders with HelloFresh were absolutely wonderful: fresh produce, measured ingredients, an easy-to-follow and fun recipe, and appropriately wrapped to ensure freshness. The nightmare occurred when I was charged over $1800. 00 in one day for one week's meals. When I attempted to resolve it with MANY PHONE CALLS, each time I called I was told that there were no extra charges, yet my bank account (which was in the red as a result of this) showed otherwise. When I sent emails to them showing the bank account statement, they told me that they needed more, that the bank would need to call them. It is a shame because the product itself is exceptional; yet, many of the customer service representatives (not all) kept me running in circles, and there was little concern or sense of urgency to help me resolve this. I have not heard anything from HelloFresh regarding an apology for the financial mess that they created. I have only received standard requests for ratings.

I would never recommend hellofresh to anyone. Aside from the meals being mediocre (I'd give 3 stars based on the quality and quantity of the food), the customer service is terrible. After cancelling my subscription, I got a notification a few days later that my box was on the way and my card was charged. Obviously I thought WTF because I had cancelled my subscription. After talking to customer service, they claimed that because I never received a cancellation email form them, that they couldn't verify that I had cancelled. So, obviously it was my fault, even though I had cancelled appropriately on their website.

TLDR: Contact customer service directly if you want to cancel your subscription because it SURPRISINGLY might not go through if you follow the online cancellation instructions.

Oh yeah, and the same exact thing happened to my friend. Guess it's not just me.

I am currently on the phone with my CC company to block this merchant. I cancelled the subscription the day after I signed up, they still sent a box. I contacted their error department and they agreed that the subscription should have been cancelled and their was an error in their system. They told me to keep the box and they would refund the money; at this point they had charged my card twice, they did send a second box, and I went ahead and thought ok, they charged twice I would get two boxes and that would be the end of it. Well the boxes stopped for about 2 weeks and now I came home to another box on my front step for food that sounds down right disgusting. The first box they sent was surprisingly good but the second box was not. This third box looks horrid. So unless you plan on staying with this subscription for eternity I would advise to stay far, far away.

I, like many reviewers, received a free promotion from a family member. We put it in and scheduled it for last week. The meal was fine - the produce was kind of so-so but whatever. My family ate it.

We were still on the fence whether it was worth it or not though. Last week we also ran into a Groupon for a discounted box of Hello Fresh, which we jumped on. I didn't even give much thought to it until I logged in Monday and discovered it had already shipped out this week's Hello Fresh.

What? I didn't even know I was signing up for a subscription when I tried it! To make matters worse, there was no notification/email sent that it was made OR that it had even shipped!

Needless to say, I feel duped by Hello Fresh. Sure it's a fine concept, but this practice is shady at best. The fact that others are complaining about it too makes me question the honesty of this company. You can better believe I'm going to watch the company carefully once I cancel and report any fraudulent charges if they don't honor that I close the account.

We have had our 10th meal from Hello Fresh and each one has been so delicious... such a nice change from our boring meals. We have had no delivery problems and the food that comes is separated by meal and so fresh, even the tomatoes and zucchini today. You have to be careful to "Pause" a week if you don't want a delivery or they automatically come, so I mark my personal calendar to remember. We get them every few weeks... if we went out to dinner three times it would cost much more so we do this instead. Prep time is just as they list and while there are a few pans to wash, the meal is worth it. We like that they are healthy meals with fresh veggies.

I do not understand these reviews! I am chef, although, I am not in the business any longer. I rarely have time to go to the grocery and started to hate cooking. Tried a couple of the home deliveries and was not impressed. I love Hello Fresh, had a problem with delivery with the unexpected snowstorm, but they did not charge me for the next order. I love cooking again., the ingredients are top of the line and always fresh! Highly recommend!

I ordered the classic meal box from hello fresh, and found that my card was chargers 3 times and i had to ring and ask for refund they said they would send me a credit voucher i said hell no give me refund. It took teo months for the refund to arrive. The contents of the food box were so small i thought it was a joke, all the food had gone off meat stunk out of the bag and i found somone from hello fresh had $#*! in my box of food! Its a SCAM and get a recipe and buy the ingredients instead. All of the meals were basic fry the meat add sauce and serve $#*! anyway are people that thick they need mother$#*!ers to send them a $#*!ing recipe box mother$#*!er

I have only had Hello Fresh for ONE week. On week 2, the food did not show up. There is no way to track the food either. Called customer service, and there is no way to have another box shipped. Their only courtesy is to refund the box of food. When asked if there was another incentive they could provide I was told, $10 then $15 then $20 max they could provide as a credit. I was told typically they only will refund the cost of the food so this was beyond that. This customer service is ridiculous. With all the other food services out there I would not do this one. Go somewhere else!

After signing up I called for some support. They were helpful and logged into my account to assist. Come to find out, the rep "forgot" to log out and changed my address when she was talking to her next caller. Changing my address without my consent is a huge violation!
After that, each week something went wrong and each time I called, I was met with poor customer service. There was no effort to "take care of the customer" but it was more "do the bare minimum and hopefully the customer will stay". I even followed up with emails hoping that an official written communication would prompt better attention. It did not.
Finally after I was done with this poor service, I cancelled my subscription. I figured I would send one more email review and hope something positive would come of it. They never even responded!
The one star is completely for the customer service and experience. In truth, the food was actually very good. But if I'm paying for a service, I expect to be treated with respect and like they actually want to retain my loyalty. But each phone call and email only served to reflect they do not care to put any effort into taking care of the client.
I look forward to going to a competitor and hopefully finding a better experience!

First time to use hello fresh wash this week. Still waiting for my package that never showed up and unlike every other American on Sunday, I didn't buy groceries and it's 8:30 at night and my family is hungry and mad. Hello fresh will NOT give my money back. They will only apply this to my next box... I don't want another box. I will just buy groceries that way my family can actually eat. Terrible service. First impressions last a lifetime and this looks terrible so I'm sorry to say I am done. I want my money... not a box credit for a box that will never show up. My package was picked up YESTERDAY at 2:00 pm from a location 40 minutes away. This is unacceptable and a total disappointment.

I am surprised by the amount of negative review. I've always received fresh veggies and meats. I work from home so my boxes don't have a chance to be in the elements for an extended period of time - that said you can schedule what day your delivery comes and plan accordingly. Anyhow, after my discount first box I knew I'd be charged for subsequent boxes unless I paused a week or I called to cancel the service completely. There was quite up front in the information presented to me and I think pretty par for the course as far as ordering on subscription anywhere. I've loved most of my meals, and the ones I didn't like were more just personal preference. I currently have my account on hold now due to my kitchen being gutted for renovations but I'll be back. I've dealt with customer service once and was pleased with their responsiveness and friendly manner.