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HiFiGo Reviews Summary
HiFiGo has a rating of 4.4 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HiFiGo most frequently mention customer service and priority shipping. HiFiGo ranks 41st among Discount Asian Products sites.
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I don't know of any DAC that you Can change the flavour of the sound by swapping out the OP AMP which is located underneath the unit.
For me this makes it a far more exciting DAC to own.
With the ability to change the sound to suit your mood or your music makes this an awesome DAC.
Build quality and connectivity options are great as well.
Very happy with this purchase
I ordered two Topping products from HiFiGo (E30 and P50). They only had the E30 in stock, so after a quick back and forth between myself and Kangyi (the rep), we agreed to ship to the E30 and then the P50 once it arrived back in stock. E30 arrived without a hitch, and the P50 is now on the way. I was surprised at how quick they responded to my questions and am very very pleased with the customer service. This is the first time I've purchased directly from China and other than the wait time for shipping, the customer service has been outstanding.
Concise and helpful customer support. Helped me with my issue and sent a replacement product. Would recommend.
Everything went smoothly, the order process was easy and the delivery was faster than expected. I would purchase from them again.
I placed an order on Hifigo.com but then unfortunately I changed my mind and I canceled the order.
Hifigo support gave me total refund.
They are very professional, kind and caring.
I'll buy definitely from Hifigo again.
Recently i got from HiFiGo iBasso DX160 DAP
The parcel took only 10 days to arrive, overall from China to Greece!
The customer service is of top quality very professionals indeed.
I am totally satisfied from these guys, they are stricktly proffesionals and i will make sure to be my 1st priority as long as audio products purchases concerns
BRAVO HIFIGO...
This time I ordered 4 cables, everything was perfect with the delivered time and the expected products.
You only get a kind service with Hfiigo, if something goes wrong they work hard to solve it.
So far i'm very satisfied with the orders i made, very quick delivery and great customer service
When i'd a question they respond immediately.
I purchased an Aune Dac which is a wonderful addition to my system. I had technical problems with the website and received helpful responses as fast or faster than I have ever experienced. Shipping was fast, reasonably priced and safely packed. What more is to want!
Bob Hesse
HiFiGo is the best online audio seller there is. Trust me since I bought from many different online sellers (Linsoul, Penon, Shenzhen Audio etc) but was not fully satisfied. HifiGo was the only company to go the extra mile to get me exactly what I wanted (customize two different IEMs from two different manufacturers).
Only HiFiGo contacted both manufacturers and asked them to make the IEMs based on my specifications. They said they would try their best to fulfill my requests. NOW THAT'S SERVICE! No other seller even bothered in contacting the manufacturer. They only said that it can not be done and could not meet my expectations.
I will only buy from HiFiGo from now on. They are truly the best (bar none) seller with zero frustrations. You can trust them and buy with confidence.
Pros:
- Excellent customer service (fast response)
- Fast shipping arrival (with great prices)
- Excellent selection and prices
Cons:
- NONE
Just awesome service! No frills no fuss and my new go to HiFi shop!
Bought a SMSL SU-9 and totally amazed by the capabilities and features of this DAC at the price!
I highly recommend this shop for buyers from Europe.
In Poland where I live, all packages from China or USA go via Customs and they add around 30% of additional costs.
With "Option 2. Priority shipping with all tax & duty paid" I don't need to worry about additional costs.
I've ordered Topping D90 MQA version and I'm very happy about it;-)
Thank you,
Przemek
P.S. Customer service is very good, they reply to emails fast and are very helpful.
Bought a Topping E30 & Topping L30 from the store, all was perfect in the end, and I would honestly recommend.
Had no status or shipping update for nearly 2 weeks after the purchase before I contacted them. They were very quick to reply and stated the reason for the delay and the shipment followed soon after.
However they didn't tell me it was only a partial shipment due to stock issues & one of the units would be sent at a later date. A quick email with them cleared this up and everything arrived perfectly within a few days of eachother.
Only thing I would ask for is for better order updates or communication rather than the customer not knowing!
Product took forever to arrive, but that wasn't HiFiGo fault at all (rather the US Post Office which is a disaster in my neighborhood). HiFiGo promptly reimbursed me when the product was late. I sent it back to them, and they immediately paid back for shipping it back.
Awesome customer service, highly recommended!
It was first purchase. Item price good, processing time normal, delivery was free to lithuania via omniva, took 30 days, could be faster. Once used customer support for delivery and got answer.
I recently bought a Topping L30 Headphone amp and had an issue. The support of HiFiGo answered in real time to all of my mails and provided superb Support! A+++ for this great Management!
Will buy again!
Very happy with player after using for two weeks now great sound for such a small player. Take it on my daily walk plenty of power for all my headphones.
Ordered a Topping E30+L30+RCA cables bundle. Then, I got an email on Friday offering to switch to a cheaper RCA cables because the Topping one included in the bundle was out and refund me the price difference. I replied on the same day, got shipping info on Sunday, and received the package along with the refund (to Paypal acc) on Monday. All of this accompanied by emails checking my status each step throughout the process. Never had customer service this good very from a Chinese retailer.
I first heard of HiFiGo through a few famous reviewers. I made my first purchase of Shozy 1.1 and I was tended by Dandan promptly on my purchase The Shozy was delivered to me in Singapore within 6 days. When asked about an out of stock SMSL SA300 listed on their website, Dandan promptly said that he could still make that product available. He answered many of my queries professionally. 2 days ago I made my next order which Dandan promised to make it available.
Kudos to Dandan. Customers who generally come back for their next purchase is because of such excellent customer service.
In addition, HiFiGo has lots of hifi related reading content which is critical to complement the hobby which I find very useful. They offer are numerous good products.
HiFiGo's customer service is the primary reason why I kept coming back. Well done HiFiGo.
This has been my greatest shopping experience from China so far. My new DAC arrived in a week (!) to EU with free shipping, nicely packed, couldn't be more happy about it. But then even nicer thing happened, I requested a custom adapter and a very kind guy named Dandan form HiFiGo made it happen, even with a discount:)
That's what I call an impeccable customer service!
From the business
HiFiGo was founded by a group of HiFi enthusiasts with the aim of creating an online store that has everything you need in one place.
For us at HiFiGo, music has always been a passion and an integral part of our lives, and we wanted to offer affordable and high-quality audio equipment to everybody who wanted a higher quality sound at any budget.
We believe high-quality audio should be affordable and attainable to everyone, not just a select few. We offer the best audio equipment from DACs/AMPs, IEMs, Headphones, portable audio players, to dongles and cables.
We ship them conveniently to our customers’ doorsteps and pride ourselves on offering the best price and service compared to any other place.
Our customers in over 50 countries worldwide can get all the audio equipment they need, including accessories, in one place. No need to waste your time looking somewhere else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members