HouzzReviews 1,800

This is easy to use but that's about it, The program needs allot of work to be useful for any professional to use. Constant issues! We have been using for a few years and have had enough they are not getting better.

I ordered fence panels. They were promised May 1. Nothing by May 15 so I called customer service. They can't even confirm it's been sent. Could not (or would not) connect me to a supervisor. So no info, no panels. No nothing. All that's left is to challenge the cc payment. If you can find there products anywhere else, go there.

I recently received the wrong chandelier from Lighting World Decorators through Houzz. It cost me $52 to return THEIR mistake. They have now said the merch was damaged and they can't refund my money.
1) it was THEIR mistake
2) I paid $52 to return it
3) I shipped it in the original packing
4) it was NOT damaged
5) they said it was and won't refund my money
6) I feel they did this so they didn't have to refund
7) DO NOT ever buy from this unethical company. The worst customer service ever. They are liars.

They have now asked for me to contact them through their help on their website since this was posted. I have done so numerous times previously.

In March of this year I signed up for a pro subscription trial, mainly to use their design tool. I'm not a business, just a regular consumer. As soon as I did, I realized my mistake and called them to cancel. After speaking with numerous people and getting transferred (they won't let you talk with any supervisor), first they told me they couldn't find my account and then they told me I wouldn't be billed because I didn't complete the profile- this is deceiving information and I knew they were lying. I waited 24 hours, signed in and went to my account's dashboard. I found the area to cancel, selected it and received an immediate email stating my trial was cancelled. On the dashboard, it showed I had an incomplete profile, but there was one. I called them back and demanded they delete my profile as I'm not a business and demanded they scrub my credit card, threatening them with legal action if they didn't. Received a call and they told me they were working on this and it would take 2-3 days. Someone else emailed me and provided me with a case number (always ask for a case # if you're having issues). I called back one week later to confirm my credit card was gone and then received an email confirming this. I also closed out the original credit card and obtained a new one, just in case. So far, over one month has come and gone, no charges, no emails so I think we got this taken care of. If you call to speak with their customer service, demand to speak with a supervisor. The people who pick up the initial calls are idiots and will try everything to not put you in touch with a manager. We also filed a complaint with the better busiess bureau.

We were contacted by a Houzz representative in January 2024 and promised a whole bunch of nothing. We have received a total of 24 leads, of which a handful were spam/scammers, not in our service area, not looking for a service we provide, and the rest of the "quality" leads never respond back to us. There is also no option to show the customers phone number after initial contact which is a red flag. If the leads were quality, then Houzz should have no issue giving us the customers direct contact info...I mean they are in the market for a contractor right? Houzz was also supposed to run our website on their platform, which was up for a few days, and has been inactive ever since. I have reached out out and received no call back, but they sure did reach out promptly when our payment didn't go through due to our bank account being hacked. I encourage all businesses and customers to PROCEED WITH CAUTION when dealing with Houzz. We refuse to pay for a service that we aren't receiving. Do not listen to what the representative sells you because they are very manipulative and good at it. Read the terms completely. We also were not provided with a trial period so please be sure to ask about that. Houzz is no better than most of the services out there, and we have tried many. Houzz is by far the worst. I hope this helps somebody.

From a software perspective the platform seems fine. We evaluated it for use but decided not to proceed with a purchase. Unfortunately, due to an administrative oversight, we failed to cancel the free trial and have been being billed for the past 12 months for a product that we neither used, needed nor wanted. After attempting to contact the company - they refused to process any refund or cancel the subscription. So they continue to bill us. As a small business this is a non-trivial expense. Very unethical business practice.

Houzz pro has demonstrated deplorable & predatory business practices. While we respect their prerogative to adhere to every letter of their trial policy - we find their practice to be extremely unethical. After contacting them to inform them that there was an oversight in the cancellation of the subscription - they refused to stop billing us for the product, even though we never used it beyond the trial date. We are a small business and this is not a trivial expense. As a business, they certainly have the ability to practice ethically and cancel subscriptions in the cases of administrative oversight, given evidence that the product was never used beyond the trial date. Throwing their hands in the air and pointing to the policy as though they are powerless to do anything is extremely disappointing. Even if they kept the payments for the first few months of the oversight and then canceled the subscription, that would have been acceptable.

I wouldn't recommend them to anyone and would warn anyone interested in evaluating the trial to be very wary of the predatory business policies. They have no interest in providing any leniency to errors and will continue to bill you for up to 12 months after requesting a cancellation.

Bought new lighting fixtures for my living room, study, master bedroom, kitchen, dining room, and two hallways. It was so much easier than traveling from store to store! When I had to return fixtures that didn't fit as I had expected, the return process was simple to follow. The only thing I wish were different is that "will call" slips would be sent for returns. Most of the things I bought are bulky and not easily carried, so getting them into my car was difficult.