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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Super professional delivery services - on time and careful.
Easy ordering with lots of selections
The color of the light looks like unfinished wood rather than an antique white look.
Delivery was excellent! The driver was helpful and courteous!
Customer service is fantastic across the board. They are proactive more than reactive which is wonderful.
I bought one to see if I liked it. Price was around $125. Went back to purchase 5 more. It said only 3 were left and they were closer to $150 each so I purchased them. I still needed two more so I checked back another time and guess what -- they had more but now they were closer to $250 each. I went to another vendor and got the other 2 for $130 each. I guess they follow the airline pricing model.
I am absolutely in love with this piece! It's beautiful! Very solid and well made. Delivery was very smooth and it was packaged extremely well.
Delivered quickly and packaged well. Easy experience.
The table is exactly what I needed and in the right color for a painting I was trying to accent. Sadly the instructions for assembly were terrible. The holes to complete the assembly misaligned and it took three of us and a lot of swear words and sweat to complete the construction. It's not perfect but it will work. I almost put it back in the box and shipped it back.
Houzz seems to offer multiple free trials. But all of them end up with a paying subscription AND a one year locked in subscription.
I am not sure whether the tools will satisfy your long-term needs, but their marketing department seems to highly doubt that you are going to stick around after a monthly free or half-priced trial, as to get this trial, you have to commit for a yearlong subscription.
Buyer (Renter) beware!
Great service and timing. Cleaned up and made sure everything was assembled
Houzz had the best price and stock of the counter stools we were looking for. They look very good and feel solid.
Located on the web when I asked for Az Motor Veheciles Iclocked,on service, your app came up, asked for money, then opened the app that I originally requested and said go! The app did nothing for me except take my money! Thank you for your free 24 hour trial!
As always, Houzz came through. We love the pendant light. It's absolutely beautiful!
Wide selection of bath accessories and timely and accurate delivery
Nice purchase of a console table. Impressed that it is made in real wood, nit MDF. Search engine fairly good at filtering results. Good pricing, appreciated a coupon. Item was well packed. Good communications about update.s
Building our dream home and having to purchase items for house I found this wonderful DeLara Tub Filler for $100 less and was able to use a coupon as well! That really helps us to save more towards the many costs of a new home build. So I do peruse Houzz for faucets, lights and many other items I will need to finish our build. Houzz is a great resource with such a variety of items to choose from.
From the business
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for sharing your feedback with us. If you need assistance, please visit us at help.houzz.com.
Sincerely,
The Houzz Team