IKEAReviews 268

I am completely frustrated by the service provided, mainly by the online service and delivery. Telephone service is extremely time-consuming, as the waiting time is immense. Besides the delivery being expensive, the furniture I bought arrived damaged and the exchange is being massive, since the delivery says that the box was delivered to an address that I have no idea where it is from. It looks like a store for the elderly, where they still don't know how to use keyboarding in a decent way, and offers a completely frustrating service to customers.

I will NEVER purchase another thing from ikea! Im still waiting on a delivery from my purchase on may 22. Was supposed to get delivered july4, then changed to july 27. Still no contact and no delivery. Cant contact customer service due to high number of calls, cant email cuz thats only for cancellations. This is ridiculous! Even messenger says they were last on 11 days ago. What a joke! Where is my order ikea? I DO NOT want to cancel my order! I want my items!

During end of May when stores were still closed, I was able to finally checkout and order my first time. Site was having technical problems at checkout. Unfortunately I had to pay $49 flat delivery fee so I added more stuff to my order besides a desk. I ordered a huge floor mirror and 2 desk mats. Delivery was 2 months out into end of July. However, I kept checking online I was able to edit my shipping date. I was able to get this pushed by mid June. I was happy and that made my $49 worth while. I missed the delivery guy so he placed all my items at my front door. Everything was intact and perfect condition. Mirror was not even cracked or damaged. Customer service though is lacking. No chat service. And if you do email themit's only directed for Order cancellations. I had other questions and I didnt get answered till weeks later. When the stores opened in July, I was able to find a bookcase that was perfect for my pantry. Was able to apply my Ikea cc promo to my purchases. Prices are affordable, quality products, however more inventory needed on general aisle products in store. Most of my ikea purchases are desks and 20 years later they are still in perfect condition.

My experience: Bought a shelf unit, the only one they had to verify fit and color. Spoke with the service desk and they explained the units could be purchased online. Spent a week trying to purchase online at the Draper store. The only way I could make the purchase is to have it delivered. Opened the first box purchased in store and found 5 pieces missing. Called support to see if they could send the missing pieces and they could find no inventory at Draper. Took it back to the store as directed by the phone support but since after waiting 30 minutes and moving two persons up in line from 18 to 16, I gave up. If I new now before I started this project I would have just bid a contractor... It would like have cost me more but it would have been worth it. My advice buy dishes at Ikea but don't buy their furniture.

Our order was missed on July 19th due to miscommunication with the driver. We were home waiting on the delivery. I called NAL and IKEA and rescheduled it for July 22. I received an email today that I need to schedule it again with dates July 24, 25, 26, 27 and 28. I called to state it had already been scheduled for July 22, Tuesday, and was told it had not been and that date was not available. I was also told that none of the above mentioned dates were available after I had just received the email one minute ago. I was told the earliest date was August 3. This is totally ridiculous. I spent a very long time on hold yesterday to schedule this delivery and was told by both NAL and IKEA that this date was available and my delivery had been scheduled. The person, I talked to, Brittany, was very condescending and not the least bit helpful in why this mix up has hapenned. Just to state "we are a very busy company". This is very poor customer service. Why would I be told my delivery was scheduled for July 22 by two people only to receive an email to schedule it for the above dates to only be told by Brittany that those dates were not available either? One very unhappy customer!

I've been trying to get in touch with ikea for days because I made a purchase two months ago and never received it. Today I managed to talk to an attendant, he made me wait 57 minutes and I could clearly hear him playing video games during the service.
He didn't answer anymore even after I had passed the order number and I still don't have my problems solved. They could at least cancel the order instead of making me wait almost an hour for someone to play video games.

Ordered online they took money out of account next day, weeks went by no call no delivery. I cancelled the order it has been 3 weeks still no refund has been issued of my $1500. 00, went into the store they didn't care.
I used to love IKEA, but honestly now I wont have to think even one about going back. I tried uploading a pic of my cancelled order # ************** but they wouldn't let me upload a pdf it had to be jpeg, png, gif (FIGURES)
I will pursue this till I get my money.

Apparently in the Netherlands IKEA uses Red je Pakketje. They are horrible. After waiting 2 days for a package I called and found out the driver had locked the keys in the van! Why he waited so long to report it - I must assume this because if Red je Pakketje knew he was delayed WHY didn't they pass the information to the customer? - I have no idea. When I called I got the endless non-information "We just found out, this is the only information I have" until they hung up on me. It really makes me think before I EVER have anything delivered again. What a disappointment. I don't really believe what they said either.

I ordered furniture with the expected delivery date of 5/20/2020 set by IKEA, the order didn't show up, so I went to track my order and it said it was cancelled however I was still charged. So I called customer service, waited on hold for literally 3 hours, got someone on the phone to check what happened and after giving them my order number, they put me back on hold for another 45 minutes and disconnected the phone! I called again, waited another 2 hours and the person who answered just automatically hung up! I can't get ahold of anyone, Ive called continuously throughout the day and no one is willing to help. IKEA and their customer service line is absolute trash. I understand there is a pandemic, but the absolute lack and refusal to help their customers is just maddening. I still do not have a resolution to my issue, no furniture and no refund.

Ikea makes it extremely difficult for customers to have a decent experience in their online store. During COVID-19 pandemic they closed all physical stores temporarily, which could mean they would improve their online and phone services to make up for it. But no. Ikea not only continues to have a poorly developed website, with limited options, and confusing descriptions of their policies. The latest surprise I had, when trying to buy a desk for my home office, was that they can only inform you a delivery date AFTER you made the purchase. I decided to give it a try, because I saw the product was available at my local store, and thought it couldn't take too long. I was wrong. I purchased the item today May 2nd, and the delivery date scheduled is JUNE 19th! 47 days to deliver a wood plank and two legs, which are in a store 20 minutes from where I live. I'd have faster shipping even if I bought from China.

Tried several times to call their customer service, and all options I've chosen took me nowhere near to talk to a real person. They all led to a dead end, where they just told me volume of calls is too high, and hung up. It is very frustrating to deal with Ikea EVERY TIME I have any issues like this. Decided to cancel the order, but they have a res big disclaimer saying shipping costs are not reimbursable. What shipping? If they are planning to send me my items im 47 days, I doubt they've had any shipping costs in a couple hours while this all was happening.

Seriously, listen to what I am saying and stay away from IKEA. I know their prices are attractive, but it is not worth the stress.

I order IKEA kitchen on March 30th, 2020. I received half of the kitchen. After 25 days I received call from IKEA representative that order for other half is cancelled because IKEA does not have capacity to deliver my order? Ikea is still accepting online order but my order is cancelled!
After that I received email from no reply IKEA: "delivery company has attempted contacting you on several occasions to schedule a delivery appointment, however, they have not heard back from you and shipping and handling costs are non-refundable "? Where is integrity of IKEA? I never received a call.
In addition, what I am going to do with another half of the kitchen that is now useless?
Gzim Gusinjac