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Intelius Reviews Summary
Intelius has a rating of 2.6 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Intelius most frequently mention credit card and background check. Intelius ranks 28th among People Search sites.
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I spoke with a representative and found her to be not only professional, but by the end of the conversation I felt she was a friend who was looking out for my best interest. Please tell her thank you.
I didn't pay attention to the reoccurring charge if I didn't cancel within 5 days so I was upset when I saw a $37.00 charge to my bank account but I called and the lady was very nice fixed everything so my account would be cancelled and stopped the charge as well
Hello Melinda,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
They wouldn't actually review the number that I found was a scam I did the work to find out that this company was a scam not this one itself they're lazy and don't actually do their job they just want your money so I'm here to report them for being a scam and about other scams such as credit assist.
Hello Henry,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.
Thank you
1) Sign up process tiresome. Too many interruptions of Intelius warning how much info we would find. Etc etc.
2)Website poor. Kept taking me back to payment page after already paid. Some pages said: you may close" But no way to close it except exiting the site. Also notice blocks would pop up and block the keyboard I was trying to use.
3)First told me there was an Error. Over and over again. Tried next day. Same error notice. Had to call for help. Turned out that meant there was nothing found. I should not have had to call to find that out.
4) Good news. Customer service rep was great. And the 2 numbers that were real provided me lots of information.
Hello Carla,
Thank you for taking the time to leave us with your feedback, we appreciate the detailed walkthrough of your experience so we can make changes to improve your future experience! We are also happy to see that you enjoyed speaking with our dedicated Customer Care Team, and we look forward to continuing to assist you in the future.
Thank you,
Intelius Support
In got my refund which I appreciate customer service is well understanding canceled my subscription with no problem
Hello Jose,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
I did not intend to sign up for monthly account and billing. I didn't notice until after I had been billed for 3 months. I called and got through to customer service immediately. And then received a full refund for all 3 months that posted within minutes. No drama. Very impressive.
Hello Brandon,
Thank you for taking he time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team. We apologize if there was an error in charging, but are glad to know that it was resolved with no issues! We look forward to continuing to assist you again in the future.
Thank you,
Intelius Support
Excellent customer services. I was able to have my request granted also was given information to help me further my research into my family tree.
Thank you!
Hello Amy,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
Easy to access and has a lot of information easily accessible. The only downside is their reoccurring membership but they offer a full refund if you're disatisfied with your services. Super informative website
Hello Mel,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!
Thank you,
Intelius Support
I was searching for someone and I ended up on the INTELIUS site they offered $1 for a month, and I entered my credit card my Norton 360 flagged me with a notification and I didn't press the continue button and that site got my credit card instantly they charged my card
Purchase $2.13
Purchase $4.33
Purchase $4.99
Purchase $4.99
I am still wondering what happens to my $1 offer.
I can see why they are calling PCH "MONEY Grabber" from a $1 offer do you see how much they kept on charging me I had to call the bank to cancel that card if not I will end up having a BIG problem
Hello Nagela,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.
Thank you
I tried a trial membership with this company and couldn't find out the information I needed which was probably information no one could find out. I do respect the facts that they gave me no problems canceling and they didn't make it complicated and they refunded the small amount of money I put down for the trial membership. It's hard to find companies like that nowadays that have integrity. So thank you for being an honest
Hello Jason,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to assisting you again in the future.
Thank you,
Intelius Support
Jen was awesome. Very friendly and helpful. Thank you Jen. I appreciate your time and courteousness.
Hello Michael,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words tom Jen and her team! We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
Your representative, Bobbie Jo was excellent in handling my issues. She ie professional, thorough in completing the task. Her glowing personality the entire conversation was greatly appreciated. A consumer's dream! Give her a raise.
Hello James,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Bobbie Jo and her team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
Intelius is a swift way to find intricate information. The reports Intelius generate are precise cohesive and pertinent to the search. I like using it for many other features.
Hello Jak,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and found our reports to be precise, cohesive, and pertinent to your search! We look forward to assisting you again in the future.
Thank you,
Intelius Support
Customer service isn't bad. Quick and easy. Needed to do one search. Got some info and that was it lol.
Hello Amour,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to get the information you needed for your one search. We look forward to assisting you again in the future.
Thank you,
Intelius Support
Used this service to look up one phone number, got everything I needed quickly. Canceling the trial was very easy, highly recommend!
Hello Kelly,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to get everything you needed! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I found everything I needed and more! I was provided with so much information that I seriously needed and even found things much needed to keep some children from harm.
Hello Pamela,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and happy to know we were able to assist you in keeping everybody safe. We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I got a suspicious phone call. Unfortunately, Intelius wasn't
able to identify the source. I was charged $34.95 today so I called Intelius to contest the charge. However, no contesting was needed. Jen was so nice and professional. In the future if i get more suspicious call, I will use Intelius thanks to Jen.
Sincerely,
Mike Luckovich
Hello Mike,
Thank you for taking the time to leave us with your feedback. We are delighted to see that Jen was able to help you out, and will be sure to pass along your kind words to her and her team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
This is one of the best in the industry. It took me 3 months but the result of my search was excellent. I strongly recommend Intelius.
Hello P D.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed using our services, and glad to know it was a productive 3 months! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I used the service as a one time deal but it charged me a membership fee. It may have been in the fine print somewhere but it was not obvious. Customer service was nice enough to process a refund.
Other than that, what I used the site for worked perfectly.
If not for the membership charge then I would have given it 5 stars.
Hello Jeremiah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to assisting you again in the future.
Thank you,
Intelius Support
Good evening. My name is Lloyd and I just wanted to take a moment of your time to express the great experience we had a moment ago speaking with Nikkole. Let me begin by saying that both of us are completely ignorant as to how your process of gathering and filtering all of the available information out there and narrowing it down to one single person is mind boggling. (yes, I'm old) I found myself in a situation where I needed specifics regarding my sisters affairs and some of her friends that I've never met to inform them of her passing. Some of the reports I got back I knew were bogus and some seemed just wrong. Then Nikkole answered our phone call and our questions. She was so helpful it's silly. Almost as silly as some of our questions. She was super patient and so very friendly. I just wanted to share that there are people that appreciate service of that quality and wanted to praise it. Thanks again and have a wonderful day.
Hello May,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Nikole and her team. We look forward to assisting you again in the future:)
Thank you,
Intelius Support
From the business
Intelius helps you find the people, background, and phone information you are looking for with our easy, and secure online search.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ginnie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and wish we knew which representative you spoke with so we could pass along your kind words! We look forward to continuing to assist you in the future.
Thank you,
Intelius Support