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Intelius Reviews Summary
Intelius has a rating of 2.6 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Intelius most frequently mention credit card and background check. Intelius ranks 28th among People Search sites.
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Jen is a superb customer service rep! Thank you! She made my experience a pleasant one! Great company customer oriented!
Even though I could not find the information that I need on the telephone search the customer service representative was awesome and help me get my privacy information protected on the internet I would highly recommend this representative and also until us for internal for external records
Hello Kellie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I needed to use your service for a onetime fee of 4 dollars, a couple of days later you all tried to bill my bank card for 37 dollars, which was declined. I feel this was inappropriate as I never signed up to have membership, actually this feels like a dishonest business practice and I am very displeased. I have blocked any future charges from Intellius with my bank. Thanks for trying to rip me off...
Hello Michael,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.
Thank you
Dear Intelius,
I had occasion today to chat with Adam on your help line. He was good at his job. I am old. Computers are not my strong suit. Adam walked me through the process of getting into your system and getting the information I needed.
Thank you for having a responsive person like Adam on your team and thank you for having your response people here in the United States.
Warm regards,
Richard Hild
Port Townsend, WA
Hello Richard,
Thank your for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Adam! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
Knowledgeable, polite and succinct. Solved problem quickly and efficiently. Problem not only corrected but resulted in a less expensive plan!
Hello Allen,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I like the fact that I can look up numbers of someone that keeps calling even when told to stop calling me. The amount that they tell you it will cost to look up a phone number. Once you setup an account you have to pay the. 95 cents to look at the number. Then you have to pay $3.99 for that information. It's kind of a bait and switch. Why not just say the total amount that it will cost. $4.94. It's a big push to sell you monthly plans. I only needed 1 phone number to be looked up. I like the ease, that I can search a phone number and find out who is calling me from my recliner at home!
Hello Joanne,
We appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. However, we love that you enjoyed the ease in which you could lookup numbers from your recliner!
Thank you
I am an attorney that has used Intelius to locate relatives for probate/real estate purposes. I can't say that I have been able to find everyone I needed to find but Intelius was always the first place I went to get a good start.
Hello Larry,
Thank you for taking the time to leave us with your feedback. We are delighted to see that, overall, you have enjoyed your experiences with us and have been able to locate those you need to! We look forward to continuing to assist you in the future:)
Thank you,
Intelius Support
Thank you so much for your help on this matter. Thank you also for assisting me in determining it was a scam attempt. Thanks for all you do to help others too.
Hello Michele,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we hope you were able to avoid whatever the scam attempt was! We look forward to assisting you again in the future.
Thank you,
Intelius Support
Adam is a great rep. He explained, and helped me discover features in the app that I didn't know existed. I give him 5 out of 5 stars. Went in to app again, and Intelius gets 4 out of 5 stars.
Hello Don,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Adam and his team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
Love love love this lookup service and very accurate information! Friendly customer service representatives as well & so helpful! Totally recommend this service!
Hello Channa,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I needed to run just one search, so purchased a one-month membership. There was absolutely no pressure to renew, which is very refreshing. I easily found the information I needed. Excellent product and customer service.
Hello Margaret,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with not only our product, but also with our dedicated Customer Care Team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I signed up for a one time lookup and forgot to cancel. When I called to inquire about the charges, the rep was sympathetic and helpful. Got a month refund, yet a continued month to use the service. My rep was enthusiastic and easy to talk to. Wish I caught her name to give her Kudos!
Hello Melanie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team (we also wish you caught her name so we could give her a shoutout!), and we look forward to assisting you again in the future:)
Thank you,
Intelius Support
DO NOT even go to this website! Its NOT FREE, you keep clicking and clicking to get to other pages as its popping up messages only a 10 year old would believe.
Oh my goodness they just have sooooo much information for you on this person! Lol The anticipation just about killed me! Lololol
But wait its not free..."it costs us money to get the information".
Total B. S. unprofessional and totally will insult your intelligence.
Hello Sandra,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website.
Thank you
Straight up honesty gets you everything and reworded these guys are awesome I recommend them to anyone
Hello Ivory,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with the honesty provided by our dedicated Customer Care Team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I had a subscription issue and he took care of it. His friendly manner was contagious. A real ambassador for your company
Hello Patricia,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
The service was user friendly but was unable to track number. Ruthie tried on her end and gave me the information I needed. Went ahead and canceled service but you have an amazing employee with Ruthie.
Hello Barbara,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our services, and will be sure to pass along your kind words to Ruthie! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I needed to locate an old friend and could not find them on social media. I was referred by someone to use Intelius to begin a search, and I found it to be very useful, I was successful to find who I was looking for, thank you. In addition to that search, I also searched myself and was impressed, if not taken aback, to see what information there was about me in this database. It has a lot of good information to explore, if you need it, may incur an additional charge where necessary, but in the end it could be worth it if you have no other associates or options from which to get your information. Will use again in the future.
Hello Rose,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were able to find who you were looking for! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I looked up my own unpublished telephone number.
The site posts all sorts of seemingly important "we're looking a this and that" pages, with statements indicating what it will show needs to remain for private, for my use only bullcrap.
But in the end all it told me was the county the area code is registered to...
No Kidding, you don't need to pay any money and sit for 5 minutes waiting while this dumb site to make useless webpages, with no pertinent information.
Hello Dave,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you
Everything they do - you can see in the source code. It's all a marketing game to make it appear like they are "searching the internet" and "downloading all the data" when that's just a sales presentation to get you to purchase - they have the info already in their database. They need to create the illusion and the shenanigans to get you to buy into it.
Hello John,
Thank you for taking the time to leave us with your feedback. We are constantly looking for new ways and ideas to benefit the experience of our customers, and appreciate your suggestions.
Thank you
I purchased an unlimited profile reports package from Intelius for $26.50 a month, along with two additional side packages for unlimited email and phone reports for $5.32 each. Three months in I'm getting NSF and overdraft fees charged to my account. They billed for what I purchased, and additionally three separate charges of $26.50 for State sales tax, city sales tax, and county sales tax. According to their terms of service they bill taxes according to the location you reside in. In Texas that's no more than 8.25 %. 6.25% for state, and city and county the remainder up to 8.25%. So I got 4 charges of $26.5, plus my two ad ons.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727 or email us at support@mailer.intelius.com so we can make this right.
Thank you
From the business
Intelius helps you find the people, background, and phone information you are looking for with our easy, and secure online search.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience, and will be sure to pass along your kind words to Jen and the rest of her team. We look forward to assisting you again in the future.
Thank you,
Intelius Support