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Intelius Reviews Summary
Intelius has a rating of 2.6 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Intelius most frequently mention credit card and background check. Intelius ranks 28th among People Search sites.
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I canceled the same night I signed up because it was immediately shown to be inaccurate Information! Took me discovery of my continued charges that were unknown or acceptable charges during a check account audit They refused to refund my money as if they saw nothing wrong with taking for services never provided or accurate I am now left with no choice but to share with fcc as the have not responded to my request of names or departments to contact for further litigation
I used the services of Intelius to check a phone number and was happy with the result. Until I got charged an extra $35 from them. They never responded regarding a refund so I issued a chargeback, which was ultimately denied. All attempts to contact their team will get you a scripted response and they will flat out refuse to respond with an actual person unless you do what I did and bug them relentlessly for a whole month. I still haven't gotten my money back from these crooks and they disabled my account so I couldn't even use the service I 'paid' for.
Hello Bob,
Thank you for sharing your experience. I’m sorry to hear about the frustration you’ve encountered with your account and recent charges. Unfortunately, there is not enough information in your review for us to locate your account or investigate the situation further.
To help us review your account activity, confirm the source of the charges, and address your refund concerns in line with our policies, please contact our support team directly at 877-564-3253 or by emailing support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).
We’d like the opportunity to review this in detail and work toward a resolution.
—Intelius Customer Support
We have been getting charged for over 9 months by intelius for charges they cannot even locate. I have called them every month for the past 9 months and each time they tell me they will escalate the matter and it never gets solved, i do not have an account with them and they couldn't even locate my account, they owe me around 300$ but they keep telling me they don't see where I'm getting these charges from even though i sent statements and gave them my card number to look for the charges THEY made to my card. I ended up having to turn my card off and order a new one since the mater was never resolved, very inconvenient and very unprofessional, i am convinced this website is a scam and somehow stole my card info! DO NOT DO BUSINESS WITH THEM THEY WILL STEAL YOUR MONEY AND YOULL NEVER GET IT BACK! If i could give a -5 star review I would!
Hello Arbina,
Thank you for taking the time to share your experience. When you previously contacted our support team, we confirmed that two existing accounts you had were already cancelled and weren’t connected to the charges you mentioned. Due to an internal error, we weren’t able to locate any additional accounts at the time. We have since identified a third account, confirmed it has been charged back, and verified that all of your accounts are now cancelled.
A chargeback occurs when a cardholder contests a charge, and because this process is handled directly by your bank, we do not have control over the dispute outcome or any associated refunds. For details or to confirm the status of the dispute, we recommend following up with your financial institution.
We’re here to help! If you need further assistance, please contact our support team at 877-564-3253 or by emailing us at support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (holiday hours may vary).
—Intelius Customer Support
You want a review from me after charging me $27. A month for the past year for merely INQUIRING about one person for 20 minutes! I cancelled immediately and my checking acct. Is overdrawn because of these automated charges! I have stage IV cancer and 28 other serious illnesses. Please CREDIT my checking acct. For ALL of these charges for the past year. I cant afford the basics of eggs, milk, butter and bread because of these charges. HELP
Hello Beverlee,
Thank you for sharing your experience. We are truly sorry to hear about your circumstances, and we understand how upsetting this situation must be—especially during such a challenging time. Please know that your concerns are being taken seriously.
Intelius operates on a subscription-based model, and all material terms—including recurring billing details—are disclosed at the time of sign-up in accordance with applicable laws. That said, we understand that automated charges can go unnoticed, particularly when life presents more urgent and difficult challenges.
We want to help. Please contact our Customer Care team as soon as possible so we can locate your account, review your billing history, and determine what can be done to assist—including refund considerations where appropriate. Please contact our support team at 877-564-3253 or support@mailer.intelius.com, and we’ll work to resolve any concerns promptly.
We are committed to resolving this quickly, respectfully, and with compassion.
Difficult to find info without having to always having to sign up for membership. Difficult to get membership cancelled and stopping payments from being taken out of credit card. If you just want to see owner name of phone number to check if spam, this should be a free charge. Date of experience is date I entered review.
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Intelius provides access to public records through various search options, and while some basic details may be available, full reports require a membership. This is clearly outlined before sign-up on our checkout page and in our Terms of Use to ensure transparency.
While we strive to make searches as convenient as possible, some information—such as phone number ownership—comes from multiple sources and requires a paid membership to access. This helps ensure we can continue providing accurate and up-to-date public records information.
Regarding cancellation, we aim to make the process simple and accessible. Members can cancel anytime through their online account settings or by reaching out to our support team via email or phone. If you had any difficulty canceling or stopping payments, we’d be happy to assist. Please contact our support team at 877-564-3253 or support@mailer.intelius.com, and we’ll work to resolve any concerns promptly.
We appreciate your feedback and the opportunity to assist you.
It could not find the phone numbers I was after, to stop the scammers from ruining me financially and that was the only reason I used the service, so scale of 1-10 I wouldn't give it the privilege of a 1 I want to give it a 0 but it didn't have that.But it was some what easy to cancel my subscription.
And I don't remember the exact date to answer the question of date of experience.
Thank you for sharing your experience, Gregory. We’re sorry to hear that our service did not meet your expectations in finding the phone numbers you needed. While our database includes a vast amount of public records, we understand that we may not always have every piece of information our users are searching for. We appreciate your feedback and are glad to hear that you found the cancellation process straightforward.
If there’s anything we can do to assist you further, please don’t hesitate to reach out to our Customer Care team at 877-564-3253 or support@mg.mailer.intelius.com. We value your input and will continue working to improve our services.
Best,
Intelius Customer Support
Checked 2 known numbers and got completely wrong details of this people 😢😬 no idea which database they connect to if at all 😬
Hello Ania,
We value your feedback and your honest review! We apologize if Intelius fell short of your expectations, and we want to assure you that this is not the experience we aim to provide.
Kindly be aware that we gather our data from public records and a variety of other reliable sources. We do our best to ensure we deliver the best information that we can. However, as mentioned in our Terms of Use, there may be instances where the information is not entirely accurate or maybe not available to us. This can happen for various reasons, including the nature of public data and limitations of our data sources. We suggest running your search again at a later time, as our reports can be updated every 24 to 48 hours.
Ania, if you would like to work together on a resolution, we encourage you to reach out to our Customer Care department at 877-564-3253 or via email at support@mg.mailer.intelius.com.
Respectfully,
Intelius Customer Support
There was nothing in there that was correct the date of birth was wrong the age was wrong and all the dates were wrong
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
I spent roughly $35 unlocking everything just to see how accurate it is. I'm here to tell you it's not accurate whatsoever. I first off ran a check on myself, didn't have my correct address nor my phone number (my phone number was listed to multiple other people along with the additional lines in my service) which I've had for well over a year. Improper relatives as well as associates (I didn't know half the people). Didn't display any special licenses I hold either no properties I own or have owned for years.
I ran searches on multiple other people I know as well and their info was wrong as well, especially when it came to the court records. Social media was outdated as well. Definitely will not be renewing this subscription..
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at 1 (888) 445-2727 or email us at support@mailer.intelius.com if there's anything we can do to improve your experience.
Fought tooth and nail to keep your refund The second much higher charge for a service that I didn't use, going to their customer service, PayPal, my bank, and these fellas took the money and run. Make sure not to use this service at all, but if you do, make sure you cancel the """subscription""" after you use the $1 search, otherwise you're not going to have a fun time getting your refund. All in all, didn't help with my dispute, fought my bank and PayPal mercilessly to keep the money and left me with the bill!
Dishonest, stressful, and shady.- the Intelius way!
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, if there's anything we can do to improve your experience.
So many people getting conned with their "" scrupulous"" billing agreement. Youd figure if so many people report issues on getting billed and not seeing the "" scrupulous"" fineprint. 12 days in and no resolution for refund. They contested my paypal refund. Careful with this headache of a company
Their ads specifically say they offer their service for free and then they won't give you any information without getting your payment.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at 1 (888) 445-2727 or email us at support@mailer.intelius.com if there's anything we can do to improve your experience.
After I paid my account got locked and I was not able to access the website. Tried to reset the password and it does not work. I have not been able to log in again since I paid.
Intelius customer service is apparently only available by phone but i was not able to reach them on Friday afternoon...they are closed all weekend and apparently need to wait until Monday
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at 1 (888) 445-2727 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays), or email us at support@mailer.intelius.com, and we will try to make this right.
I just wanted to look up a phone number, like old-school White Pages. Intelius was silly -- pretended to be taking several minutes to gather info, which probably took only 1-2 seconds to retrieve, then asking for money for the "comprehensive report." Just silly.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at 1 (888) 445-2727 or email us at support@mailer.intelius.com if there's anything we can do to improve your experience.
I'm trying to use the online peopleconnect process to remove my data, but something about it is broken and it doesn't work. Strike one against them. Okay, so then I email them, and they take three days to respond. Strike two. And when they finally respond, they give me the runaround and waste my time acting like they can't find the totally obvious records with my data. I'm the only one in the entire world with my name and I send them a link that points them straight to my data. Strike three.
Stay away from this shady, privacy-invading, incompetent company. Don't ever buy a report from them. And if you need to remove your data, don't give up, and don't let them get away with this.
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at 1 (888) 445-2727 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays), or email us at support@mailer.intelius.com, and we will try to make this right.
Thank you
They hook you with a cheap offer and then refuse to cancel your subscription. You're better off lighting your money on fire. Avoid them like the scammers they are.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.
Thank you
This was not accurate, I use my own cell number to test this. Intelius said I was tracking a land line and supposedly It belongs to woman which I am not I'm a 47 year old male. Do not waste your time and money..
Hello Ivan,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Thank you
I have been wanting to reach out to an old friend all the way from Australia. Intellius made it easy and efficient. Pleasure doing business with Intelius.
Hello Jillian,
Thank you for taking the time to review your experience with us. We are delighted to see that you enjoyed our services, and were able to track down an old friend! We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
I was angry because I was charged a fee without consent also this felt like catfishing because it kept wanting more money, so deceiving. I canceled after an hour and it was surprisingly extremely easy. I called and it was canceled. The next day I received call from a kind person who wanted to discuss my review so I told him about my experience and was shocked when he not only refunded the 3.99 Not approved by me but the whole fee 29.00. Wow! That is honest. So I do recommend this service wholeheartedly. I do wish There were more information available for me though but I didn't keep paying more fees as it went deeper. I didn't lose any money so I am very grateful.
Hello Erika,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
Very thorough reviews but I was hoping for photos. I would recommend your company to anyone trying to find old friends.
Hello Laurel,
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future.
Thank you,
Intelius Support
Whenever Intelius makes an error in subscription services, they correct it immediately and with a generous attitude. I really appreciated the courteous and effective manner in which your representative handled the issue.
Hellon George,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future!
Thank you,
Intelius Support
From the business
Intelius helps you find the people, background, and phone information you are looking for with our easy, and secure online search.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paula,
Thank you for taking the time to share your experience. I’m sorry to hear about your concerns regarding your account and recent charges. Unfortunately, there is not enough information in your review for us to locate your account or investigate the matter further.
To allow us to review your account activity, address your concerns, and discuss possible resolution options, please contact our support team directly at 877-564-3253 or by emailing support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).
We would like the opportunity to look into this in more detail.
—Intelius Customer Support