My advice is to NOT BUY from this company. This is my first experience with InTheStyle and there is non-existent customer support, or communication. I returned my parcel (as the quality of the clothes were below my expectations) 3 weeks ago and have had no communication from the company. I have now email twice since with no response. I will never purchase from this company again and will be telling my experience to everyone I know. Hugely dissatisfied and disappointed with the service. I will be taking this further until my refund is received.

I ordered a quite a few items on the 16th April 2 weeks later I still hadn't received the items. I checked my account and it had said shipped 16th April, but no shipping details were mentioned on my account nor was there a email to say it had been shipped therefore I doubt it had even been shipped. So I filled out the contact form, but heard nothing for 5 days I emailed again 3 more times in between these emails I had my daughter contact them thru Instagram and Twitter. They finally answered her thru Twitter 2 weeks later. They blamed the shipping company, a shipping company I doubt even existed. So because it's a month later they don't have 3/4 of my order, due to no stock, therefore out of the order all they have in stock is 2 items which they said they'd post out... Still waiting...
I recommend you stay away from this company. They are a joke. They have no idea how to run a professional online shopping Site. I can't believe I had to give 1 star they don't deserve it...

Please DO NOT order from this company. Almost $300 worth of clothing lost in the mail, it's unclear whether this was the post office's fault or inthestyle directly. I sent countless emails to inthestyle customer service, literally over 10 with absolutely no response at all which leads me to think it is their fault. I have been ordering clothing online from other retailers for years and never once have I had an experience like this. They are completely unprofessional and untrustworthy. Spend your money elsewhere ladies! There are plenty of companies out there who really care about their customers, inthestyle does not. I have never ever felt the need to review a company but I cannot allow what happened to me to happen to anyone else.

Order clothes and half the time they get lost. Then takes you absolute days to contact ANYONE! Do it the correct way and send emails on the form blah blah. No one bothers replying. So then you sit in a chat and are like the 18th person in the queue, taking over 1 hour.
Still no one helped.

Then returned a different item, so far tracking said they received 8 days ago. Still no email stating the have it or that they'll refund me. Absolute joke!

Ordered a Be kind charity t shirt. Several emails saying how would be a wait as out of stock, then a very strange one saying they had run out of sizing labels so might have the wrong label but would be 10-12 whatever it said on the label. When it eventually arrived it is obviously a Large and far too big to wear out anywhere. I wouldn't return it as I want the money to be donated to the Samaritans but now I'm wondering about that too! Obv not much demand for pink large t shirts... My new nightie!

Tacky clothes, have had previous items arrive with buttons missing or half torn off. I wasn't going to bring this up but last night I ordered with them before 10pm for next day delivery on a Sunday and upon checking it was arriving today (me contacting them), they have told me they can only apologise but it's not going to be arriving today as they don't deliver at weekends in my area. Which is total lies as I have received items from here before on a weekend. I asked for a refund for the delivery and they declined it saying I should have read through the pages and pages of terms and conditions on their website before placing an order which is just ridiculous. Be very wary shopping with them, as their clothes unfortunately aren't even worth it half the time and mostly have to be returned. Also, keep an eye on how much they give you for your returns. I have previously had to chase up missing payments for items as they haven't counted it up properly. I already know they're going to try and come up with a poor excuse of a reply to this, but honestly, they are trying to protect their company and don't really care about their customers.

Their website ADDED another dress to my order AFTER I paid for it? Like what type of shady business practices and/or terribly-operated website? I reached out immediately via email and their live chat and received no responses until I reached out AGAIN a couple days later. I was then blamed for not reaching out soon enough (even though I did it immediately) and said nothing could be done to stop the order or let me return the added-on dress without a penalizing fee. It is beyond bull $#*! that their website literally scammed me by adding piece to my order, customer service blamed me for supposedly not responding soon enough, and then they are making me put in more time/labor to correct THEIR mistake. The "hands are tied" mantra is insufficient. Also -- from the other reviews -- it looks like their clothing is trash anyway so I really just wasted THE most time/money on this purchase. Goes to show you should never let influencers (@fashioninflux) influence your purchases. Never buy from here!

I live in Canda and ordered from them. It took nearly 20 days to arrive. I paid for my order (which included delivery). However, when I was going to pick-up my order from the post, they told me that In The Style included a $35.91 fee for me to pay.

I will not be able to take my package unless I pay the fee. I contacted them and they informed me that is normal as it's hidden in their 'Terms and Conditions'.

As I didn't want to pay the fee they told me that I will receive my refund in a month and a half! The customer service was poor, (still waiting for them to reply back to my email), they were never apologetic and think including hidden fees from customers is totally normal.
Just because you see influencers collab with them, it does not mean they are legit.
Be careful!

Very disappointed in the service I received from In the Style. I placed an order with them on the 6th March and on Sunday 10th March I received one item of my order and an email to say the rest had been refunded without any explanation of why. These items ordered were for my holiday I am going on tomorrow (Wednesday 13th). I went back onto their website to see if the items were out of stock I found that this was not the case, so I re-ordered and paid for next day delivery to arrive on Monday 11th. Monday came, and I hadn't received an email to let me know my order had been dispatched or was on its way. I went on to In the Style customer service chat where I explained my situation and the lady I spoke to explained there was a "glitch in the system" and promised she would get my order out for next day delivery and I would receive the parcel on Tuesday 11th. She very kindly refunded me my delivery and offered me 20% off my next order. I left the chat happy with the service and was looking forward to receiving my parcel. Today I was expecting my parcel. Unfortunately, the same thing had happened I did not receive a dispatched email. I went back on to the customer service chat and asked where my order was. I was then told that because one item was out of stock (even though I was able to order it) they didn't think to send the remaining order. After I told her how unhappy I was she offered to refund the delivery charge which I already had refunded the day before and given me the same 20% discount even though on their website they currently have up to 50% off. The lady didn't seem to care that I have had previous problems with the order and said she would send it out today for next day delivery (arriving on Wednesday 13th) which I then said that it wouldn't be helpful as I will not be there (which I previously told her).
Very very poor service. It could have been resolved if the service I received was of a higher quality. I would have expected someone to contact me when they realised one item was out of stock to explain and asked if I wished the remaining items to be sent. Which I would have really appreciated. But to be left in the dark with items that I have paid for and not received is not how a company with good customer service should treat their customers.

I would stay far away from this online store. I placed 3 orders with this store and 2 of the orders were incorrect. First time they charged me US$17.99 for a t-shirt that was supposed to be free. The 2nd order was correct so I thought it was in error. I placed a 3rd order for a pair of pants. When the item arrived, it was an INCORRECT item and the wrong size. I immediately contacted them through a chat and it has now been 1 week and the are still disputed this issue. I sent them multiple pictures of the item i received that clearly shows them the item number and the size and they are still disputing this me.

I live in New York City and they are located in the UK.

I am now opening another dispute withPaypal to get my refund

Buyer be aware of this online store.