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Kyvno Reviews Summary
The company has garnered a positive reputation for its high-quality adjustable beds and exceptional customer service, with many customers praising the comfort and durability of the products. Quick responses and efficient resolutions to warranty claims and product issues have been highlighted as significant strengths. However, some customers experienced delays in shipping and challenges with customer support, particularly in resolving technical problems. Overall, while the product satisfaction is high, improving responsiveness and support consistency could enhance the overall customer experience further.
This summary is generated by AI, based on text from customer reviews
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My husband and I have had our Kyvno split king adjustable for several years. Recently we needed to replace our mattresses due to dips in the mattress that became very uncomfortable. I contacted Kyvno customer support and they told me what I needed to do to have them replaced. After several pictures showing that the mattresses indeed had significant dips in the middle they quickly and efficiently made the decision to replace both of our mattresses! Kyvno was amazing at honoring our warranty!
Big thanks to Kyvno!
The bed is as it was described on the website. I've only slept on it for a few nights, but it's very comfortable. The directions were easy to follow to set up the base.
I wish it was easier to order and less costly
The bed is moving together instead of one
Hi Sneha, we thank you for your order and appreciate your feedback! We believe everyone should be able to have a good night's sleep which is why we provide the benefits of our gel-cooling memory foam mattress with fully adjustable base and wireless remote at the lowest price possible. We're proud to say, we are currently the lowest price in the market for an excellent quality bed! We're confident you'll enjoy your new bed but please contact us at the number or email below should you have any questions along the way! Happy Sleeping!
Sincerely,
Kyvno Care Team
844-667-2794
info@kyvno.com
I bought bed three years ago at first it was a good bed but now it has an indentation that won't go away like it is supposed to and it is uncomfortable they will not honor there 10 yr warranty
Hi Sean, we're sorry to hear about your situation. We have solid customer-friendly support system around our 10 year warranty. Since a free replacement was not deemed permissible, the condition of your mattress would have had to be outside of a manufacturing defect and/or caused by usage or improper care. We apologize for any inconvenience but please feel free to contact our Kyvno Care Team should you decide to purchase a replacement mattress for your bed set. We appreciate your feedback.
Sincerely,
Kyvno Care Team
844-667-2794
M-F | 7am to 4pm CST
The bed is awesome! My only issue is I have tried contacting the company directly to no avail. I purchased the king split in March 2021 from Amazon and one of the computers just stopped working. Would someone be able to assist please? *******@icloud.com Thank you!
Hi Brandi! We apologize in the delayed response. Our records showed your contacted us Friday, Sept. 2nd, at 7:50pm (which is after business hours). Our offices are closed for the weekend so you were sent an auto-response stating our office was closed through Monday in observation of Labor Day. We see that we then followed up with you Tuesday with assistance. Please allow us to respond within normal business hours as we promise to do everything we can to help! We hope you had a wonderful holiday weekend and we thank you for being a part of the Kyvno family!
Sincerely,
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST
I recently moved and the bars for my king adjustable bed got lost. I contacted Kyvno and they were extremely helpful. The sent me a pair of new for just the cost of Shipping and Handling.
Hi Alan! We're so pleased we were able to get you taken care of and that you enjoy your Kyvno bed! Thank you for sharing your experience with us - it means so much!
Sincerely,
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST
Amazing for Price good quality easy assembly arrived on time has lasted for over four years still looks brand new will probably last another 10 years and they replace my remote quickly after four years of use
Hi Shakira, we're so glad we were able to get you taken care of! Thank you so much for sharing your experience with us and we will be here should you need anything else for your Kyvno bed!
Sincerely,
Kyvno Care Team
info@kyvno.com
844-667-2794
M-F | 7am - 4pm CST
This is the best mattress I have ever slept on and I am 69 years old!
Hi Laurie! Thank you so much for the kind words! We're so glad to hear you're happy with your bed.
Sincerely,
Kyvno Care Team
info@kyvo.com
844-667-2794
M-F | 7am - 4pm CST
Bed was easy to assemble, however, it was heavy to turn over. I liked the way it operates. I wish the control cable was longer, don't know if I can get an extension.
Hi Steven! Thank you so much for the feed back and we'll be sure to share it with our product development team. We're so glad to hear that you're happy with your bed and please let us know if there is ever anything we can help you with!
Sincerely,
Kyvno Care Team
info@kyvo.com
844-667-2794
M-F | 7am - 4pm CST
Great quality bed especially for the price! This is our second on we have purchased for our home in the past 2 years. Shipping was delayed this time FedEx misplaced one of the big boxes. Easy to put together and use. We will probably end up purchasing another one for our other daughter during the next big sale.
Hi Ginger! We're absolutely thrilled to hear that you love your Kyvno beds! Thank you for taking the time to leave us a review! We truly appreciate return customers and will continue to be here to support you and your future Kyvno beds!
Warm Regards,
Christianna
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST
Great bed, fantastic quality, excellent price, responsive thorough customer service and I have never slept better in 4 decades!
YEESS! This is the BEST kind of review we could ever receive to know Kyvno is making a real difference in your quality of sleep! We're so thrilled to hear you are also happy with your experience with our customer service. Thank you and welcome to the Kyvno family!
We are so happy with our new split king bed. When we got it home, one of the beds didnt work properly. We contacted kyvno with the problem and they suggested an option that didnt work. It took two more times to find a solution. We never felt like they were trying to not help. Which we all know that is hard to find in a company these days. Thanks so much kyvno for being so easy to deal with.
Hi Michelle! Thank you so much for sharing your experience with us! We are so happy to have assisted you and will continue to be here should you need anything in the future. Thank you for being a part of Kyvno!
Had a very good experience when ordering my bed and recurved the bed in less than a week as expected.
Hi Happy! Thank you so very much for your feedback and we hope you're enjoying your new bed! We certainly apologize for the incorrect email. Our confirmations are automated with the email you entered in at checkout. However, please let us know if we can update that on your account. Thanks again and welcome to the Kyvno family!
This is my third bed from kyvno.we love it.
This one the motors are a bit noisy compair
To the other two.
Overall great product
Hi Miguel! We are just so thrilled that you are a part of the Kyvno family and now have 3 Kyvno adjustable beds in your home! We are also so happy to hear we have been able to provide you with courteous and knowledgeable service. We thank you again and wish you happy holidays!
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST
I have been looking for an adjustable bed for awhile. I just had a hard time justifying the price tag of most of the ones I saw. And with the 120 day trial. What did I have to loose? And this kit doesn't break the bank! My old mattress was so broke down, that the new mattress felt more firm than i was used to, but a good firm! My husband and I just love being able to lay in bed with the head and legs elevated. My husband has a problem with acid reflux, so keep the head slightly elevated at night really helps him too.
Hi Tana, we are so thrilled you and your husband are happy with your Kyvno! Kyvno believes that great sleep should be affordable! This is why we designed this bed to adjust to your needs, without breaking the bank. :) Thanks again and welcome to the Kyvno family!
Kvyno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CST
Bed was delivered earlier than projected. One side wasn't working. Contacted customer service. Quick friendly response. Sent new part quickly. Works great. Love the fact that spouse's tossing and turning doesn't wake me.
Hi Sheila! Thanks so much for sharing your experience and we're so thrilled to hear you are enjoying your new Kyvno!
Sincerely,
Kyvno Care Team
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CDT
No problems or hang ups with ordering. Arrived on time. Love the product Thank you!
I recently reached out Kyvno customer for cosmetic related issue. All my queries were answered promptly and with curtsey. I was so pleased with their customer service and their resolution.
Hi Jamal,
That's so great to hear! We value customer service and satisfaction above all so thank you for sharing your experience with us. Please don't hesitate to contact us again should you ever need. We're always happy to help!
Sincerely,
Christianna
Kyvno Care Team
844-667-2794
M-F | 7am - 4pm CDT
I suffered from lower back pain for years before I bought my Kyvno. The mattress has just the right amount of support without being overly firm. The adjustable base has allowed me to adjust my bed to relieve the stress on my lower back. Also the customer service I received while obtaining a replacement remote control was outstanding! They made it so effortless they all but hand delivered it to my residence. I will definitely recommend to everyone I know in the market for a fantastic adjustable base bed.
Hi Aaron,
We can't tell you how glad we are to hear your Kyvno bed is helping to relieve some of your back issues! And it truly means the world to us that you took the time to tell us about your recent customer service experience. We're so happy we provided stellar customer service which is always our goal! Thanks again and take care! :)
Sincerely,
Kyvno Care Team,
844-667-2794
info@kyvno.com
M-F | 7am - 4pm CDT
We bought the split king and one side decided to quit working. Flashing red light on the control module and the power adapter is also flashing it's green light synchronized with the controller. Luv one website and user manual don't say anything about it and customer service never responded
From the business
Kyvno is the most affordable, all-inclusive sleep solution, creatively engineered to revolutionize your sleep and your life! Kyvno Bed Kits include an adjustable base, a gel-cooling memory foam mattress, and a wireless remote control.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so pleased to hear you had a great experience with our customer service team. Kyvno truly prides itself with caring about our customers, honoring our warranty and on doing the right in all scenarios. Thank you for sharing and happy sleeping!
Kyvno Care Team