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MAC CosmeticsReviews 267

3.5

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MAC Cosmetics Reviews Summary

The company enjoys a strong reputation for its high-quality products, particularly its iconic lipsticks and foundations, which many customers praise for their performance and variety. However, significant concerns arise regarding customer service, with frequent complaints about product defects, order fulfillment issues, and inadequate support during returns. Customers express frustration over lengthy wait times for assistance and lack of follow-up on inquiries. While the brand's premium quality is acknowledged, these service-related challenges may deter potential buyers and impact overall customer loyalty. Addressing these operational shortcomings could enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

service
48
value
47
shipping
35
returns
31
quality
45

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Arizona
5 reviews
1 helpful vote
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Favorite
October 6, 2021

It is my favorite brand ever, prices are the only minus, but people I cannot go anywhere without their lipstick.

Date of experience: October 6, 2021
Pakistan
4 reviews
1 helpful vote
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Very Easy to Order. Product info online is straight forward and provided clearly. Ordering was a breeze and offered Paypal which is always nice. Product shipping a a ways out but they let you know by having to click you understand and agree. Also nice! Hoping the product is just as good as the purchase.

Date of experience: September 9, 2021
NL
1 review
0 helpful votes
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This brand is right for me. Its products are both good and affordable. I beleive this is a great price-quality ratio.

Date of experience: August 30, 2021
Spain
1 review
0 helpful votes
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I like their products for nails. It seems to me that they do not damage nails and the prices which they are sold at are rather affordable.

Date of experience: August 10, 2021
Florida
4 reviews
3 helpful votes
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Amazing product.
July 9, 2021

The foundation I received last week seems perfect. Adds great texture to my face after applying it. The shade was also fine with my skin shade. Perfect product for use on a daily basis. Thank you for delivering it on time.

Date of experience: July 9, 2021
Czechia
1 review
0 helpful votes
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I like this brand.
June 30, 2021

I like this brand. I bought here some of my cosmetics. My lipgloss is perfect. I can recommend this brand to my friends.

Date of experience: June 29, 2021
Romania
1 review
0 helpful votes
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After waiting a long time for an order, which the mac consultants claimed that the GLS already tried to deliver, even though I was not contacted, or at least notified in any way about the takeover of the order by the GLS, or about the delivery of the order, I met with an accusing and unprofessional attitude of the support service, just trying to hide any guilt.

Date of experience: June 22, 2021
India
7 reviews
5 helpful votes
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The MAC Studio Fix Powder Plus Foundation is really a great product launched by MAC. Perfectly evens out the skin like a foundation, Blends in effortlessly and It provides a natural matte finish. Gives high coverage. Overall Good and value for money Product. Recommended to all.

Date of experience: May 29, 2021
Brazil
6 reviews
1 helpful vote
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My little darling
April 30, 2021

I am in love with this brand, all products of great quality, I do not exchange for anything and I strongly recommend it.

Date of experience: April 30, 2021
Australia
60 reviews
30 helpful votes
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I would always feel so professional using MAC products, the foundations are particularly great and they offer a great range of shades. They are super easy to get a hold of in department stores and online. However, I'm having to stop using them as they are not cruelty free - it's something that should be of utmost importance to a brand in this day and age and I no longer feel that MAC shares the same ethical and moral values as many other beauty brands.

Date of experience: April 29, 2021
India
15 reviews
0 helpful votes
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Trustable Product
April 13, 2021

Mac Cosmetics are one of the trustable brand. Their cosmetic quality is good and looks great. Don't break my skin out.

Date of experience: April 12, 2021
Ukraine
1 review
0 helpful votes
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Cool shop
April 8, 2021

I find this shop a cool one. There is always what to buy and try. As for me, for buyers, it is very important to see a variety of products and choose what you need. I can find everything that I need here.

Date of experience: April 8, 2021
India
5 reviews
4 helpful votes
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MAC offers high-end products. Bit expensive brand, but according to the formulation and quality which they provide in their every cosmetic product is worth the money. Nice collections and i love their lipstick range.

Date of experience: March 31, 2021
India
6 reviews
0 helpful votes
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Great collections of cosmetic products are available. Not so affordable but worth the money because of its premium quality. I love their all lipstick range. They are super long lasting and never makes your lips chappy. Nice products and recommended to all.

Date of experience: March 17, 2021
India
17 reviews
9 helpful votes
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Amazing Products
March 1, 2021

Since I purchased a MAC Foundation and found it to be very helpful, I had a fantastic experience with this MAC Cosmetics business. It suits my skin tone exactly, and the outcomes are absolutely remarkable. I'd never had a complaint with anything from MAC before. MAC delivers high-quality goods at affordable prices. Customer service is friendly and helpful.

Date of experience: March 1, 2021
KR
17 reviews
53 helpful votes
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MY FIRST MAC PURCHASE
February 8, 2021

QUALITY: 5/5

I purchased my first Mac Cosmetic lipstick. I chose Sultry Move from their powder kiss line and I absolutely love the color. Before ordering it online, I decided to go to the store and test it. I'm so happy with it. It doesn't leave my lips looking or feeling dry which is so important. I'm definitely purchasing more from them.

Date of experience: February 8, 2021
GB
1 review
0 helpful votes
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Recently I bought a M. A. C. Mascara in the Covent Garden store: it was just terrible, dropping down in bits, glued the eyelashes together and made my face dirty. What a waist of money! The lipstick was very mediocre. Lips feel dry after using it. I won't use M. A. C. Even if I'm given it for free.
The last and not least - the till woman got my email address under the false pretences of sending me an invoice only to say that this function isn't working. Now I'm bombarded with the M. A. C. Spam and no matter how many times I block them or unsubscribe I still get their emails with their disgusting products. It all looks very fancy both in the store and on their website but the quality of the products is below any appropriate level.

Date of experience: January 30, 2021
Turkiye
6 reviews
1 helpful vote
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It is quite expensive in my country but the quality of their products are amazing! Because of covid probably they made some sale for their lipstick and I could buy 2 lipstick with the price of one. Russian Red and Velvet Teddy. Loved both! So good, the Russian Red is exactly the texture and color I was looking for years! But yes, most probably in future I cant buy a new one..

Date of experience: January 15, 2021
BA
2 reviews
2 helpful votes
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Excellent lipstick
January 5, 2021

I tired the lip sticks tehy offer. They are awesome. The color is stable. I'm really impressed. I'll keep using this brand. I want to try some more items they offer.

Date of experience: January 5, 2021
Texas
3 reviews
2 helpful votes
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Top-notch service!
January 2, 2021

Top-notch service!
Love the MAC website! Satisfied with a cosmetics, Thank you so much. Absolutely safe & extremely fast!

Date of experience: January 1, 2021