MadisonseatingReviews 412

I recently ordered a Steelcase chair from Madison Seating. Unfortunately, I received a defective chair, which one of the arms is not adjustable for its height. I immediately contacted their customer service via email. They responded promptly and sent me a replacement of the set of the arms. This replacement looks good. However, my problem again was that I couldn't unscrew the arms on my chair, so I contacted the customer service again to get some help. They really cared customer's satisfaction, so they provided me a courtesy offer and promised me to send me a new chair for free. I am satisfied by their fast and nice customer service to resolve issues on my item. Thank them so much for all their response.

We ordered an office chair with the headrest but received the one without. Quality of the chair is great and item was packaged really well, however we needed the headrest. Customer service was excellent, And resolved the shipping mistake very quickly.

If you buy from them on eBay they claim to have a 30 day, hassle free guarantee. Well good luck because if you try to ship anything back the customer service department gets all petty and acts like it's coming out of their pocket. Shipped my chairs back at their expense (thanks eBay) and they only partially refunded my orders, stating the chairs were now in 'used condition'! So they took about $250 from my refund. Crooks, liars, scam artists

I was able to get an openbox Steelcase leap v2 from them for a great price compared to new. Their customer service is fast and excellent, and if I were to buy another office chair I wouldn't hesitate to buy from them again.

Chair was faulty (rocking back and forth, made a loud popping noise every time) so instead of making me send it back they sent a new one. However, to receive the new one they required a review to be posted at this site, even wanting proof of the review. Received the second chair and had the same exact issue. Contacted them again, they required both chairs to be sent back for refund. I appreciated their willingness to make things right and understand they cant keep sending chairs out at no cost, however it appears the chairs they are sending out are faulty. They are very responsive.

We purchased more than a dozen Herman Miller chairs from this company over the last several months, and all but one were perfect. We sent a picture and video of the defective chair (which was wobbly and squeaked when none of the others did) and requested a replacement. This is the email we received in response:

You are welcome to return the chair but it will be for refund only.

We will be unable to fulfill any future orders as we have confirmed this chair is working correctly.

Returns

Who does that? Need to order more chairs and will purchase them somewhere else.

Thoroughly disappointed with the customer service with this company. I placed an order, and when they didn't have it in stock, someone reached out to me, asking about a different chair that was in stock. After advising of my preference, I subsequently received a new invoice at a higher cost. I was a little miffed that this wasn't explained to me and reached out for clarification instead of being provided with an explanation, they promptly canceled my order altogether. I then had to submit a whole new order, which was highly inconvenient. I had already placed my order and they should've not canceled what we had in place. I would not recommend a company like this who doesn't have any common courtesy for their customers.

We placed an order for eleven Steelcase Leap Chairs and received them just 6 days later! We were simply amazed at the timely fullfillment of our order and the quality of the chairs themselves. Two chairs were damaged during shipping, but Madison Seating came through for us and quickly resolved the issue and sent new chairs. Fantastic customer service! We would highly recommend Madisonseating.com for your office chair needs.

I recently purchased office furniture for a law firm, including a Freedom Chair with Headrest by Humanscale. Due to bad weather nationwide, several items from different vendors arrived damaged. The packaging for this chair was, overall, pretty good, and the damage was relatively minor, but still of concern. I sent Madison Seating a photograph of the damage and within 24 hours they offered to send out a new one. And, they promptly followed through. Short review: Great product lineup. Excellent return policies. Low prices. And they're nice. Will definitely be ordering from Madison Seating in the future.

The chair showed up damaged but Madison Seating made it right by sending another one to me very quickly. Will definitely purchase from them again

Purchased 2 Steelcase Leap V2 chairs. One showed up damaged and they are shipping a new one out. Good thus far, I'll confirm how the replacement chair looks once received.

I purchased a Herman Miller Aeron office chair from Madison Seating in November of 2022. The hydraulic lift started to malfunction in February of 2023. To get the chair repaired, I am responsible for all shipping which will be $200. If will cost me $200 every time there is an issue even though the chair is under warranty. Ever other company that I have researched covers the cost of shipping. I will never purchase anything from Madison Seating ever again.

This business is a lier who will use your credit card without approval. I bought a chair on this website and two week later they charge me an extra fee on my credit card without notifying me. I contacted them by email Friday Morning but their customer said they are closed on Friday then refused to reply nor provide a correct explanation.

They sent me a defective chair and took no responsibility for it. They would not send a return label. Poor costumer service and poor quality chair.

While my initial experience with my product was less than satisfactory, my interactions with the company and it's customer service division was exemplar! They were timely in thier responses and very helpful. I am now very content with my purchase, which is all you really want at the end of the day!

I received a damaged chair, but Madison Seating's customer service team shipped a replacement chair to resolve the issue.

If you need a quality desk chair at a reasonable price for your office, look no further than Madison Seating. Humanscale's Freedom Chair is what I chose, but you can also find Herman Miller and Steelcase chairs. Fabric or Leather in a variety of color ways. Carpet or Hardwood floor rollers. Happy shopping. December 6,2022. KPR in ATL

I purchased a Aeron chair from Madison Seating. The forward tilt did not hold, it snapped back to its original position. Upon inspection, the cable was not working properly (see photo). The main seat piston was not fully charged (see photo), and when I sat upon it, the chair sank 3 inches. When I emailed them with pictures, they said they wanted a video. For what? So I could fix their defective chair? I said no, I bought a chair, not a project. I had to pay to ship the chair back to them at a cost of $171.41 plus the charged a $50.00 return fee for a total of $221.40. I paid $712.00 for the chair, so it cost me $221.40 for nothing. Almost 1/3 the cost of the chair. I REPEAT - DO NOT BUY FROM MADISON SEATING. YOU WILL NOT BE A HAPPY CUSTOMER.

They sent me a chair with a missing part (it's the tilt arm, chair is unusable without it). They claimed it was described on the website as missing that piece. NOT TRUE, they can't provide the listing showing that was how it was listed for sale. It was one of 5 I purchased and other 4 were complete. Refusing to replace. INCREDIBLE. The have offered a return at my shipping cost, which would cost me more than I paid for the chair. If you purchase just be aware that the guarantee is a SHAM and all sales are final with them.

Order came quickly and as advertised. Good follow up service. Had issue with one chair, which they replaced at no cost.