NextivaReviews 153

I had Nextiva VOIP services. The entire experience was awful. I have never written a bad review for a company, but my experience with Nextiva has made me want to find every review site imaginable and leave a bad review. It started with the sales person lying to me, then awful experience with their mobile and web apps, to now not being able to port my number away. They are AWFUL.

Had to switch service companies. Nextiva was unreliable and it was costing more
Time and energy dealing with their mess. Move to ring central and have'nt had not one issue in 4+ months.
BUTT nextiva sure wants there money for the contract of 24 months even when they cant deliver

So when you sign up and then have to switch companies you have been warned amd they will
Extract their blood money from you

I am more than happy to recommend Nextiva for all of your VoIP and SaaS needs! We were overpaying for our previous provider and they were under delivering big time. Needing to take on other services to fill the gaps we got fed up. That is when i reached out to the Nextiva Sales Team. They were amazing from the jump! All of my questions answered in a timely manner, then they blew me away with their service list custom tailored to fit our companies need with a price point that make it a no brainer to switch. We did so a month later after i got out of our current contract and in the meantime ALL of our numbers were ported over. It was seamless! Then it was a dream come true, everything we needed all in one place for one price. The setup was a breeze, the customer service chat feature clutch, and in a day our new and improved call flows all set. 10/10 just make the switch you will not regret it! We certainly don't! We have even traveled internationally and haven't missed a beat with their mobile app. Freedom!

We have a team of 17 advisors that uses Nextiva and it has worked out exceptionally for us. I have used several other phone systems and Nextiva has by far had the least down time or problems where we cannot make/receive calls. It is also extremely easy to use. I also like the fact they are constantly trying to improve and you see new features or updates regularly which means to me they aren't satisfied with just good enough, they want to be better.

We've had nothing short of a nightmare experience with Nextiva. They do not resolve issues, instead blame our network (which we upgraded), blame our employee's cell phones (multiple cell phones is too much of a coincidence), they never take responsibility for their terrible product nor actually try to fix it. They instead ignore the issue, or call at 3am then close out the support ticket. We've lost business because we don't receive the calls, then get verbal or emailed complaints because of it. It's so glitchy that when we do happen to receive calls, sometimes we cannot hit the answer button because it won't allow us to answer it despite trying to click the answer button several times. What are we paying for?

Worst ever. Nothing works, they don't have phone/fax numbers for areas and they lie, lie, lie. Don't Sign up!

I needed to contact this company to get a better understanding of how the service worked and how to properly access it. I spoke with Sales, as well as Tech Support, and was provided with all the information I needed to access the web portal, as well as assistance with identifying our accounts and performing some password resets. I now have a much better understanding of the service and was able to set up several of our company's employees with the web portal access to send and receive faxes!