Nuts.comReviews 352

Great customer service.
I was a total problem after a delivery to a wrong address that was not their fault and they took care of it without thinking twice and quickly. Good responses.

We just opened up our first order from Nuts.com. What a great treat! Everything was so fresh! My husband loved the RED COINS, they weren't hard like the ones you buy elsewhere, but very soft. Loved that fresh cherry flavor! That was the same story with the BANANA SALT WATER TAFFY. It was soft and flavorful, so good!
The fudge... oh my goodness... I ordered the CRANBERRY WALNUT FUDGE. It was decadent and delicious and again, so fresh. Also chose a lb. of the CHOCOLATE WALNUT FUDGE... excellent!
All in all we were thrilled with every product! Already looking at my next order! Highly recommend Nuts.com!

I have ordered from Nuts.com a few times over the years. I usually had to fight to make things right even though their policy is "We'll do whatever it takes to make it right.". This order was a special order for a 94 year old's birthday. As usual, Nuts.com was no disappointment in the handing out disappointment department.

They insisted on using a third rate discount shipping company that refuses to help track the order even after several contacts for assistance. Nut's.com also refuses to provide any assistance or status on the order and refuses to provide a refund for the missing order. I have written back and forth four times with them responding to wait 24-48 hours and the shipment might be delivered. Even after 7 days past from the promised delivery date and three days after the birthday party. I have now had to contact my bank and forced to file an affidavit of fraud against Nuts.com in an attempt to get my money refunded.

Save your self the money and hassle and look elsewhere for anything they might sell. You'll get it faster, cheaper and better quality and in time for what you needed it for.

Thanks for doing whatever it takes, to kick the can down the road.

They were advertising 20% off and free shipping off of a order of over $59. When I went to place my order that was over $59, the 20% came off but the shipping did not. I called customer service and she told me that there is very tiny, almost illegible fine print that says the total has to be over $59 after the 20% off discount. Very deceiving advertising. She then hung up on me!

Be careful when ordering products. Items are mislabeled. "Gummi Sour Cherry hearts" were actually jellies, a big difference. "Sour neon candy worms" were sweet. Peanuts were stale. Their satisfaction guarantee is only to give a 50% store credit. That does not help when you have no plans to order from this company again. The only thing I liked were the half-popped popcorn. Though many pieces were still whole and unpopped.

Delivery delayed due to them not having the product in their NV warehouse. I needed it by the date they had promised. They could not tell me what product is available in NV, so I could make a change. Would also not cancel the order. Phone disconnected several times before they answered. Then customer service rep hung up in the middle of the conversation. Possibly we were disconnected. Sounded like she was in the Phillipines.or India.Needless to say, I will not have the products intime for the event I ordered them for, but I could not get a revised ETA.

Promo say buy 59.99 in product and get 20% off and free shipping. You still pay 7.99 for ground shipping. Support says you can not get 2 promos Avoid people with false adverting

Their products are good, but never count on them to deliver on time. If you like your friends, get them something else. You can get nuts anywhere.

Orfered nuts(go figure) and got sent some popcorn that was not edible. Two pieces and had to throw it away. Glad I didn't pay for it but still feel ripped off.

I had some some cherry fruit slices at a wedding and looked online for some- thought Nuts.com would be the best. They don't even remotely taste like cherry sooo disappointed and expensive too. They have a horrible plastic stale smell and no flavor at all.

I guess I have to take the blame for an order I did today assuming it would be here by Christmas. Unfortunately it won't be. I have received the information that it will be here on the 27th. I called customer service and after 17 minutes with no response I hung up. I have now unsubsidized from them and will do my nut orders and gift through Whitley's. Their products are exceptional!

I received a promotional email for first-time customers: "FREE Shipping & 20% Off with any $59+ purchase". So I clicked on the email link and then placed my first-time $59+ order.

After I provided my Credit Card info, the order summary added $7.99 for shipping.

I contacted Nuts.Com customer care and was informed that there were more business conditions required to get FREE shipping! They told me I needed to read the fine print on their website.

I sent them the image from the promotional mail that clearly displayed in BIG PRINT "FREE Shipping & 20% Off" and in fine print "With any $59+ purchase". That's unambiguous.

But sadly, the Nuts.Com email tease is not the same as the detailed fine print on the web site. That's misleading and deceptive, right?

For now on I'm shopping for nuts at Yummies.Com! They are not deceptive and their nuts are better quality!

I ordered chocolate fudge, chocolate fudge with walnuts, and peanut butter fudge. All three were terrible. Rather than being rich, all three tasted like creamy sugar. I spent $40 and threw them all away.

We'll celebrate,
With smiles and good cheer!
We have enough snacks-
To last the whole year!

But come to think-
Its 3 weeks away-
I'm gonna start my next order--
Today!

Thanks for making great products!
DEb

I placed an order for $59 with an offer of a free can. I never received the tin. When I called customer service, they told me that they had given me a 10% discount and that if I wanted the free tin, I had to place another order. Why have two promotions at the same time? That's the catch, the customer service is terrible, they are despotic and arrogant, as well as mean. The popcorn is soft, flavorless, and with unpopped kernels. I will never buy from this business again. Their products are old and have no expiration date!

Apparently no one at Delta taste tested this product before selecting it as an inflight snack for their customers. Arguably the worst peanuts I've ever eaten.

I ordered two boxes of items. They sent the wrong ones. I called and the best they could do was I could send the two boxes back at my expense and get a 50 percent off next order. What? It was their employees mistake. I wanted a paid shipping label and the two boxes I ordered. Nope. Never ever again. Calling the BBB

We continue to receive the best service and quality products from Nuts.com. We received our latest order within a day. It was amazing and it was FREE shipping everything from the nuts to the candy to the cappuccino mix is delicious and high quality. Thank you very much to your entire team.

Joan Ahern

I placed an order with Nuts.com during their Cyber-Monday sale. Their promo on their site said 30% off plus free shipping on all orders over $59. (My order came to about $65) When they sent my receipt I saw that they had given me the 30% off but charged for shipping. I called them and was told the order would have to total $59 AFTER the 30% off, which is not what the ad stated. I cancelled my order (and am glad I did after reading their reviews) but am still waiting to get my money refunded. I would not recommend ordering from this place.

I purchased 15 bags of assorted nuts and seeds as gifts. The first three bags of nuts that I tried were awful. Not fresh and did not have freshness dates on any of the packaging in spite of their hundred percent guaranteed to excite your taste buds and hundred percent customer satisfaction guarantee on the website they are not honoring a return. The best they will do is to give me a 50% store credit. Bad products and service!