PatPatReviews 6,266

Hi Charmaine,

Thank you for bringing this to our attention. We’re very sorry to hear that your order was marked as delivered to the wrong location and that you have not yet received your items. We completely understand how upsetting and frustrating this must have been.

Since then, we’ve made many improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been invaluable in helping us identify where we needed to improve.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

We truly hope you’ll allow us the opportunity to serve you again and to demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. You may also reach out to us directly so we can personally assist you and make things right.

Hi Rima S.

Thank you so much for sharing your experience! 💕 We’re delighted to hear that John P was able to assist you and help resolve the issue with your order quickly. Providing caring and reliable customer service is very important to us, and your feedback means a lot.

We’re glad that the refund was processed smoothly, and we look forward to serving you again soon with an even better experience.

While we’re happy to hear this, we also want to share that we’ve made significant improvements to further enhance quality and service. From streamlining our processes to strengthening our customer support, we are committed to continuously raising the bar and ensuring every experience with us is even better.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating, and we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

We look forward to serving you again and showing you the positive changes we’ve made.

Hi Calvin,

We’re truly sorry to hear about your experience and how disappointed you and your family felt with the family set you purchased. Accurate sizing and comfort are very important to us, and we regret that the items you received didn’t meet expectations. We also understand how concerning it must have been not to receive your order confirmation while still being charged—this is not the seamless experience we want for our customers.

Please know that we’ve been working to improve both sizing accuracy and quality control, while also strengthening our communication systems to ensure customers receive timely order confirmations and updates. Our customer support team has also been trained to step in quickly to resolve issues and provide clear next steps.

Since then, we’ve taken steps to enhance both our products and services. We’ve strengthened quality control, streamlined our processes, and improved customer support to deliver a smoother and more reliable experience for every customer. Your feedback has helped us identify where we needed to grow.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

Your feedback has been valuable in highlighting the areas where we needed to improve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.

Thank you and have a great day!

Hi Kelly,

We’re truly sorry to hear about the delay with your coat order—we completely understand how frustrating this must be, especially since it’s for your little one. Since this order was placed through Walmart, their support team will be the best point of contact to address the issue and ensure your package is located or refunded.

That said, you can also reach our 24/7 support team via calls, chat, or email here: https://helpcenter.patpat.com/en/articles/8679429-contact-us, and we’ll be happy to guide you as much as possible from our end.

Since then, we’ve taken steps to enhance both our products and services. We’ve strengthened quality control, streamlined our processes, and improved customer support to deliver a smoother and more reliable experience for every customer. Your feedback has helped us identify where we needed to grow.

As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.

Your feedback has been valuable in highlighting the areas where we needed to improve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.

Thank you and have a great day!

Hi Kris,

Thank you for sharing your feedback, and we sincerely apologize for the confusion regarding your recent purchase. We understand how frustrating unexpected charges can be. To clarify, transactions are processed in USD, and the final amount reflected on your credit card may vary depending on your bank’s exchange rate and any additional fees applied.

We greatly appreciate your concern about transparency, and your feedback has been shared with our team to review how this information is displayed on our site. Our goal is to make every shopping experience clear and straightforward, and we are committed to improving this.

Since then, we’ve made significant improvements to both our products and services. We’ve enhanced product quality, streamlined processes, and strengthened customer support to ensure a smoother and more reliable experience. Your feedback has been valuable in helping us identify areas where we needed to grow.

As a reflection of these efforts, we’re proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve further. Our support team has also been trained to respond quickly and keep customers informed at every stage.

We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.

We hope you’ll consider giving us another opportunity to serve you so we can demonstrate these improvements and provide you with the seamless experience you deserve.

Thank you, and have a wonderful day!