PetsmartReviews 546

Made an appointment called me an hour before to cancel reschedule for the following week for Chihuahua and English bulldog that same day I get a phone call to reschedule for an early time which I had no problem appointment was for 4:30 she called for 3:00 left a message on my machine I get there she told me my appointment was at 3:15 I told her no you called it's at 3:00 give me an attitude and said you're going to have to wait I said 3:15 so I waited 25 minutes with my dogs then she comes back and tells me I only have an appointment for your Chihuahua I don't have an appointment for your English bulldog I told her I called and I made for both dogs again she gave me attitude then she's typing up stuff and said do you have your dogs vaccine only ask for the English bulldog did not ask for the Chihuahua I told her no both of my dogs haven't been there but why did she only ask for the English Bulldog was she afraid of him she did not ask for the chihuahuas vaccine for rabies it was all a big mess up and I was very upset because I had to wait 25 minutes and then they did not to get their priorities straight they were all over the map and the girl that give me a lot of attitude I would recommend no one will go there for their dogs

I have never been able to order from this website. However, maybe it's for the best that their website is too glitchy to use, because it saved me the ethical dilemma of buying from a company as unethical as Petsmart. (Animal abuse is normally where I draw the line, but I really wanted to purchase a specific product I couldn't find elsewhere.) I hope more people can become aware of the fact that every single live animal in petsmart is receiving the worst care possible, and they intentionally give new owners incorrect information on pet care. They explain this very clearly: best case scenario they sell new owners $200 worth of the WRONG supplies for the pet they purchased, and then the owner comes back in for a replacement pet for the one that died. Their entire business model is making sure animals receive the worst care possible. I'm guessing the website designer knew this, and that's why they made sure no one was able to use their website. Good on them.

1st of all the grooming department... Cut my dog's eye open and made him blind. 2nd they have a new manager. I asked to pay specific attention to his ears this I'm around. The swirl of his ear was caked brown? The cannal was wet and full of hair. Which can lead to infection!
I stated that I'm not pleased, not acceptable.
I was told that "I say that every time" huh? "get out"" and do not ever come back "? Confused, shocked, embarrassed and stumped as to why, what the heck did they say and how could they ever even belittle me as I was In front of everyone, WOW. I just wanted to leave at that point. I threw my hands up in the air. I'm not an angry person. Never a foul word with her. I certainly wanted to take my dog and get out of there. Today, I just wanna cry, she was very nasty, over the whole situation. FYI

Went to the store on August 19th (2022), and the bearded dragons had NOTHING in their tank. No substrate, no hides, and not even a WATER BOWL. We called and apparently they were "cleaning the tank", but even when cleaning the tank you should have water (as it looked like they were in there for more than 30mins due to the amount of poop).
Also, they cohabitate their leopard geckos (which is very stressful for them), use reptile carpet (rips out the claws, and didn't even cover the entire tank floor), and their "advice" to care for leopard geckos was mostly incorrect. An employee said that 10 gallons is good for their whole life, very wrong! They need at least 20 gallons, and thats more surviving, not thriving. And said you could use almost anything for substrate, even saying that a T-shirt is good enough… A T-SHIRT.

All in all, please do not buy from this store. It only supports their horrible reptile care.

Location: 4854 TX-121, Lewisville, TX *******
Groomer: Raquel

Highly disappointed in my grooming services today at this location! First, i should've known it'll be a problem when after i booked my appointment the groomer called me immediately and asked me to come earlier bc she felt she wouldn't have enough time to groom him. Why make the appointment time available if its not truly available? I agreed bc i wanted to be as accommodating as possible. Fast forward, I get to the appointment and we discuss the cut i desired for my dog, which was a low cut but only trim his tail and face hair… i picked my dog up (about 2 hrs later, which usually his appointments take longer) and this is what i see! Literally shaved bald. Even his tail is completely shaved! It's to the point where i feel he doesn't even recognize himself, literally his behavior has been different since we got home. Then on top of that she tried to charge EXTRA for de-matting when he was not severely matted like she tried to say after this awful cut nor did she de-mat him, she simply just shaved him bald! Also i guess to try to change the subject, she said he was aggressive like literally they can read all of his other grooming reports at their company my dog has never been an aggressive dog or has ever showed any signs of aggression EVER! Literally this is the worst experience I have ever had. I truly feel Raquel rushed and did the easiest cut for my dog just so she can hurry up and get off. Also, he did not smell clean

My first time ordering Doordash delivery from Pet Smart wasn't smoothe. The delivery time kept getting pushed back but eventually I received the order4 or 5 hours later than originally promised.

Yesterday, I placed another order from Pet Smart. I mistakenly requested it to be delivered the next day. I called Pet Smart and the lady adjusted the delivery time. I waited for the delivery it never showed up. I call gain and they said that they rescheduled it and will be delivered at 3. It never showed up and I called again. They rescheduled for 6pm. This time it was picked up really close to 7pm closing time. I waited for the delivery and it never arrived.

I call again and they said that they'll reschedule the delivery for 10am tomorrow. See a theme needless to say it never showed up. I ultimately request a cancellation of order. But still kept receiving new delivery times for order.
I spoke with supervisor and as of now I am under the impression that I am getting my refund in 5 business days. Who knows. I will see.

Doordash and Petsmart are trash.

I have a husky witch I had taken to pet smart to get groomed several times of the way they go through groomers the girl who had done her prior no longer there. I drop off my dog five mins later tell me she needed to see a vet the way she was shedding was not normal. My dog if Five years old and also has lost her coat the same way. And goes to the vet and is checked regularly. Young girls who don't know what they are doing but the company is making all the money off of them. Find a little local grommer my first review ever they are idiots

Submitted online order and was prompted to download the app to access curb service. Arrived at store with app activated and followed all prompts, and app said they "We on it", and would be right out with my order. 15 min elapsed…nothing. Called # on curb service sign on my parking place…no answer. Went inside and was told they received no notification, and that I should learn to use the app by rude manager. I'm in IT so I'm not the problem…the problem is the rude manager (Cherie or Sherrie, as she didn't have a name badge, so I only know what she told me, when I asked for her name). Telling all my friends NOT to shop there. Very RUDE behavior on the part of manager.

My wife dropped off her Poodle today, Sat. 6. 25. 22@ approx. 1100 for his appt.@ the Abercorn location. When she went to pick him up, this is exactly what he looked like. Needless to say, she is upset! She went off on the manager and grooming dept. employees. She asked for a "lambs cut" and it looks like he received a hatchet cut from a blind person. This is very unacceptable and there are no excuses to be made. My wife will not allow this groomer to touch her dog again...

This is Lily, my female German shepherd, she started going to Michelle's training class when she was just a little pup. We ended up signing up for private sessions because she started showing signs of being anxious, over protective, and stress. One hour with Michelle made a big difference in improving her reaction and attitude towards her surroundings. Michelle will make sure the dog is very comfortable in their environment and often gave breaks if Lily showed signs of distress. Lily doesn't bark at people or attempt to lunge towards them anymore. Michelle also recommended a easy walk leash for Lily. It made a big difference during her day to day walks as she no longer pulls and stands by my side. I strongly recommend Michelle to anyone as she is wonderful, patient, and knows what's best for the dog's mental growth. Continue what you're doing and keep up the great work. Thank you for helping Lily.

We took our dog to the Abrego store in Green Valley today for a bath and grinding of her nails. The staff were excellent! They took such good care of her and the best bath and grinding we have ever had done! Our dog is our family member, so we were there early to pick her up. So we got to look through the window as the took excellent care of her! At almost 16 years of age, she looked so young and super healthy with how well they bathed her and brushed her! We will be taking her back for grooming again!

The cashier, Arianna, would not call the hospital in their facility to get my pet's RX number even though I had her RX. Then when I came back up with the Rx #, she put all my stuff in the return cart. Was at the Petsmart in Brentwood on Lone Tree Way.

I took my dog to be groomed at a petsmart location yesterday. We have been going to this location for almost three years now. When I received a call that my dog was ready to be picked up I was able to get to the location about ten minutes later. Terrifyingly, when I walked in and told them what dog I was there to pick up they informed me that someone else had picked my dog, when I am the only one authorized to do so. They did not know who took my beloved dog and the groomers were very unwilling to call other pet parents that could have possibly picked her up "on accident'' (their words), not sure how someone takes the wrong dog. The manager offered to check the security cameras and was the only one who was willing to aid in resolving this situation only after I had started becoming extremely distressed due to the lack of knowledge that the groomers had about where my dog was or who even had my dog. I asked the groomers if they had verified my name, phone number, or my dog's name when this said person picked her up and they responded with "uh no". This is completely unacceptable as no one knew where my dog was or who took my dog for over an hour. When we had found out that my dog had accidentally been picked up by the incorrect owner whose dog was still at the grooming salon, the groomers brushed off the situation and said "oops". My dog is a registered emotional support animal, if she had been taken and not returned this situation would have caused catastrophic damage to my personal life let alone just the event being traumatic for both me and my dog. When my dog was finally returned to me she was under a lot of duress due to being taken by complete strangers and will likely not do well being dropped off at groomers anymore. I will be calling the corporate office as they need to rectify this situation and also need to be aware of this location's negligence and lack of care for my dog. We will NOT be shopping at petsmart any longer. This is unacceptable; we expect those that provide services to our pets are following guidelines, practices, and procedures.

When I tried to submit my order. I was prompted to re-enter my payment information because there was an error and the system couldn't process my information. I did this 4 times, and I was still getting the error message, how annoying. Aside from that, the website is slow, glitchy, and it doesn't seem to be able register autoshipment discounts. I give up on trying to order from Petsmart. Terrible experience.

Petsmart@ Ponc de Leon. In Atlanta Ga. I must say while the groomer was nice, the manager was mediocre. I try not to complain so when I picked my golden doodle up after a cut on my lunch break I was borderline livid. My pups hair cut made her look like something other than what she was. She had a buzz cut in the back of head. He hair on her head was big while her body was shaved close. To say the least my day still has a big piece of matted hair Begin her ear and other matted areas that were not taken care of. I was aware that she had mats on her ear and her elbows ( I get scared to brush them with a wired brush. Called and spoke to the manager who was awful! Because of my concerns for my pup and wanting to know why she was cut the way she was cut and his impatience to try and understand the situation, he placed me on hold left me there, offered a refund ( that I never asked for and then the next day when I called because he left me on hold and NEVER came back, he said I will be giving you your refund and REFER YOU TO A PRIVATE SALON. Basically, I can't bring my dog back to their location for grooming. Poor customer service and management and while the groomer was nice my dog looks horrible! The photos provided are from the day of the cut and the next morning. Her grooming bows are still in her hair. Done 4/4/22

My family adopted a 13 weeks old chocolate lab that we named Harley Davidson. We enrolled Harley in the Pet Smart puppy school (Merriville, IN on Rte 30); but, the first week was postponed by the trainer, Harvey, due to inclement weather. So, our first training class was when our puppy was 14 weeks old. Harley is truly a puppy: excited by everything, loving and playful. And, teething. Harvey seemed frustrated by Harley from the beginning. In fact, he commented, in front of the class, that we should have enrolled Harley earlier. Both my husband and I said - simultaneously - that "we just got him". We tried the class for three weeks and things just got worse. Finally, in the third week, Harvey used some kind of dog repellant (pepper spray) on Harley, which, we found out, was against Pet Smart policy. We reported the issue and were advised that Harvey was very popular. Nothing was done. Pet Smart said that the cameras in the store don't really work so they couldn't confirm what actions were taken. "So sorry." They refunded our money and have been sending us copious amounts of coupons for our trouble. Did I mention that my family is black and the other families in the program were white. This store has an awful training program and Harvey the trainer is horrible. He has no patience and uses harmful tactics - Pet Smart will say they don't condone the bad practices but will not do anything to prevent them either. You're risking your dog's mental health enrolling in a Pet Smart training program.

We have been bringing our rescue dog Cricket to you folks for grooming since August 2021. Cricket is a Pomsky and has a thick undercoat. Brittany usually does a good job with her grooming so that the undercoat isn't shedding too much. We just took her in for her grooming Sunday at 9:30. Brittany said she wasn't feeling well and gave her to Kaitlyn to groom. She did an awful job. I have been getting dog hair in my mouth, eyes, and on my clothes since she was brought home. I now have an eye infection in my eye and it's red and swollen. She clearly did not have the FERMINATOR done which gets the undercoat. Side note NO BOWS - REALLY?
My name is Jackie and my husband's is Doug.

Went to Petsmart on Elmwood Avenue in Buffalo New York to get my puppy a haircut. I told the groomer Tricia to cut everything but his tail and the hair on the top of his head behind his eyes. I even had a clip in his hair just in case she needed it clipped while grooming him. I repeated myself to her probably 10 times. I repeated my self so much they looked at me like OK! There was also another Groomer who overheard Me repeat myself and I'm like. I'm just making sure that you do as I ask. I go to pick up my puppy who's hair I have been growing since birth he's about to be 1 Feb 19. All of his hair was cut an inch from his eyes. Curl in his tail GONE! She listened to nothing I said NOTHING! When I went back in there to confront her she said not one word no apology no nothing. Her attitude was unacceptable And unprofessional. She did a horrible job on his haircut.

I had an issue with Petsmart and a cancelled order, and I was given the runaround for the past month. I still haven't received my refund from it. Petsmart customer service hasn't a clue about how to treat customers. Every customer service agent and supervisor I spoke with told me something different. Emails from Petsmart say something different than what customer service says. It is irritating and extremely frustrating to speak with people who don't know how the process of a refund works.