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From the business
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with ...
RecordGone Reviews Summary
The company has cultivated a strong reputation for professionalism and effective communication, with many customers expressing satisfaction with the expungement process and the support received from staff. Clients frequently commend the friendly and responsive nature of the team, which instills confidence and eases concerns during what can be a stressful experience. However, some reviews highlight service delays and a desire for more comprehensive guidance on federal records, indicating room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, showcasing the firm's commitment to helping clients regain control over their lives.
This summary is generated by AI, based on text from customer reviews
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Outstanding! On the phone it was much easier than using the chat function to set everything up, but overall I am very happy with everything.
This process has been very easy and Stephanie was very straightforward. I've been very satisfied.
Stephanie was able to assist me and answer all of my questions.
The process was easy and Stephanie was very helpful and answered all of my questions. I appreciate you, Ms. Stephanie, and ask for a raise! Thank you.
Stephanie was able to answer all of my questions and the process was so easy.
Stephanie was able to answer all of my questions and the process is very easy so far.
Jose was very friendly and polite with me. I give him 5 stars
It was very, very easy to start the process. Stephanie was very friendly and knowledgeable. When I initially called and bombarded her with questions, she didn't get frustrated and was very polite and able to answer them.
Stephanie answered all my questions and was very helpful.
Jose was informative and comforting in the process of getting started. I give him a 5 star review
Jose was very pleasant to speak with and provided all the information needed to make a decision to start the process. I am excited to work with HIgbee and associates
Jose answered all the questions I had was friendly and clear about the process. His customer services skills are great!
Jose was amazing and has answered all of our questions and stayed on top of following up with our process.
Jose was very helpful and very nice and courteous I give him a 5 star review
Had a great experience with Jose. I give him a 5 star rating.
Jose was very helpful explained everything in detail and was very professional. I give Jose a 5 star review
Jose was great answered all my questions and concerns and took the time to explain the process. I give him a 5 star rating.
Jose is perfect 5 he explained everything in detailed and answered all my questions to the best of his ability.
Jose actually called me back when other attorneys have not returned my calls. Jose gave me the information I needed to make the decision to proceed with the case. I give him a 5 star review
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members