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From the business
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with ...
RecordGone Reviews Summary
The company has cultivated a strong reputation for professionalism and effective communication, with many customers expressing satisfaction with the expungement process and the support received from staff. Clients frequently commend the friendly and responsive nature of the team, which instills confidence and eases concerns during what can be a stressful experience. However, some reviews highlight service delays and a desire for more comprehensive guidance on federal records, indicating room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, showcasing the firm's commitment to helping clients regain control over their lives.
This summary is generated by AI, based on text from customer reviews
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Jose was pleasure to work with he made everything very easy I give him a 5 star review
Jose was very attentive to all my questions. Answered all my questions and concerns. I give him a 5 star rating.
Jose was very professional and was great I give him a 5 star rating
Jose was very knowledgeable and his confidence made me trust in this law firm, I give Jose a 5 start rating
Jose was great very informative. I give him a 5 star review
I like the money back guarantee because I feel like they are in it for the customer and not just the money.
Jose answered all my questions and made me feel more comfortable about the process.
Stephanie was able to answer all of my questions and it was nice to speak with a real person. She was very patient and I really appreciate all of her help.
It was easy to start and Stephanie was able to answer all of my questions. She made me feel assured in starting the process.
Jose was very professional and very transparent. I give him a 5 star review
Good experience. Stephanie seems friendly and knowledgeable which helped me make a decision to move forward. I am looking forward to it.
Jose is information and the staff were all very professional and always gives me the information I needed.
Quick, easy, straight to the point. Stephanie explained the online portal well and I liked that.
Jose, is doing an exceptional job in his role. As a person who also works in customer service I am happy to have been able to speak to Jose. I give him a 5 star rating.
Stephanie was very pleasant and informative. The online system looks very streamlined. Excited to start.
Jose, was willing to listen and understand my needs. I give him a 5 star rating
Jose was excellent, he is friendly and very knowledgable. He answered all my questions before I asked him and made feel at ease.
Jose was very friendly knowledgeable, he answered all my questions and concerns about restoring my rights
Jose was excellent, he kept in touch with me until I started the process.
The stars aren't bc of their service bc I do not know. I was curious so I came to look at reviews. I have never seen reviews that didn't have one negative thing to say. Either they are God or a fraud. Hopefully, they are as good as the 500+ reviews I've read. It just seems to good to be true. I want to believe but only one 3star and the rest 5 stars. I don't know but I won't judge until I know for sure.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members