RingReviews 776

Guidelines, dumb and not helpful. Needs to update them without the bs. Hard to post and see. Does not catch criminals all the time………

Have ring for 5 yrs. I am a shared user and my husband was manage user. My husband passed.
Takes 15 days to transfer to my name as owner. NO EXCEPTIONS. Wanted me to provide a notary (?), death certificate, and a power of attorney. Tried to educate them on some things,, but all they did was read from a script. Horrible customer service. In the meantime, no doorbell or video and shopping for other companies.

1st thing they should do is hire a few people that understand English, then tell them to quit reading their scripted questions that do no good. 2nd maybe don't charge for $#*! that is out of stock! Bunch a f*cking idiots running customer service.

This was preinstalled in my home. I've paid for the upgraded plan and have been constantly disappointed. No matter what WIFI I use (5Ghz, 2.4Ghz), I can never connect successfully in real time. You can't hear the person if you do connect. When you need to review footage it almost perfectly cuts out the time frame you needed most. What a joke.

I have had 1 Ring camera for a few years now. We have Basic service. The image and sound quality is so-so. The features are minimal and have not changed since i subscribed years ago. Took a long time to get it dialed in the way it was most useful for us. Today I get notice my bill is going up 25%. My service did not get 25% better, no features were added, the customer service rep I contacted could not provide a reason for the increase. Everything is automated, no labor costs involved. Basically no reason for price increase other than they can. When confronted with these facts, the customer service rep abruptly disconnected and ended our conversation. This is the trend nowdays, bend over and take it because they can. Add to that the terrible customer service and restricting the authority to make decisions to retain customers. Well Ring, you are not the only game in town and I have choices. I will be exploring those choices and may just toss your old tech in the garbage.

Overall the worst online order experience in ten years. They did not deliver and don't even assist via their online support. Stay away if you want customer support and a reliable delivery service.

If I would have known how unprofessional and waste of time the support from ring doorbells is, I wouldn't have have purchased it in the first place. They refuse to send me the new solar panel.

Today I learned that Amazon who owns Ring has been not only giving law enforcement free cameras but access to who is coming and going from our homes and businesses without any even a subpoenaing for the records. This includes cameras inside the home or business.
And demanding uninvolved individuals with Ring Cameras to participate.
You cannot even go down the street ir to the our doctors appointment and be assured privacy without even expecting a warrant to cotntrol what happens in your business or home.
The person on tv had cameras set up fior motio sensor in his bedrooms for breakins and challenged the intrusion if the cameras inside his home fir the neighbors down the street.

I contacted Ring on January 18th and it was determine that I needed a replacement for my Stick Up Cam. They told me it would take 7 days. It is now January 26th and I was told they were out of stock for a for the Stick Up Cam. But I could order one on Amazon and get it the next day, and they have no idea when it will ship. Thanks for the great service ring. I have 7 cameras and 2 door bells. Maybe it time to replace them all.

About 80% of the time the app doesn't work. The ring safety alarms all suck and won't connect! The tech support are not very informative! They tell u one thing I do it, they said I did it wrong! The online support is lacking.

Waste of money doesn't work cold weather season. Asking them to replace no one responding. Bad customer service.

Ring.com floodlight cams and doorbells video cameras are the absolute best. The best clarity, storage on the cloud, quality, and customer service. Awesome. Look forward to when they come out with 4K video.

I have a ring doorbell and chime box. The doorbell works fine but the chime does not ring. This is the 2nd time I have had this problem. First chime broke after 14 months so outside of warranty so had to purchase a new one. The second one has broken after 10 months. Have tried to get it resolved and have been told the technical team but no call back. Phone calls have cost over £25 so far so if I call again I may as well but a new one. Avoid at all costs….awful company to deal with.

I have three stick up cameras and a doorbell ring. Everything worked up till last Thursday when the doorbell and the stick up camera stopped working. I spent over four hours doing everything possible with Technical Support at Ring with no resolve. So they said they were going to send me an extender for the chime. Then yesterday the other two cameras went down for no reason. I did another 3 hour phone call with Technical Support was sent to somebody with advance technology who told me basically that my Internet was not right and that I probably should contact them. In the meantime, I canceled the Ring subscription plan because this has been happening too much. I have many other items and cameras attached to my Internet but I decided to give my Internet provider a call early today. When I contacted them, they told me that everything was working fine and we even shut off the router and restarted it again and everything was fine except for the Ring equipment. I spent a lot of money over the last couple years. Getting these cameras and my doorbell now is completely corrupt and I have to have electrician come and fix it.

Over the last two days I have spent a total of six hours. I will never get back to find out that it's their problem and their server and has nothing to do with my Wi-Fi. So basically, now I have four paperweights. This morning I also spent another 2 1/2 hours talking to someone who troubleshoot it with me, which I've done five times and then finally gave me to the supervisor who is going to be sending me some more paper weights. Guess what we're not gonna have any cameras with Ring anymore.

I'm very disappointed at the customer service, because I was one of their very first clients way back when it started. So if anyone wants to buy three paper weights and a doorbell, let me know, but I would never recommend this company.

Im very disappointed with the Rings Security Camera product. Since 2021, I owned a Ring Door Pro security camera and a backyard Ring flood light Security Camera. For some reason both camera started malfunctioning last month. Now both camera started has a few second gap in the beginning every time it's start recording. Also when it raining or fog outside, the background Flood light camera just started to have a fog mist when recording. My backyard flood camera is under a cover under of my roof to keep it safe from any rain or bad weather. I called Ring customer service about the defective camera. Twice they indicated they will email my on my camera issue and replacement out come. I have not heard from them. I then call them the third time and they informed me they can only give a 30% discount on my next camera purchase. I informed them, why would I want to buy another security camera from them if it only last for a couple of years. I informed them would you buy the same product again that malfunction in a couple of year. They replied, with no and they understand and feel bad. I told them that sound stupid to buy something again that broke down before. Make no sense. I also have another brand security camera for 4yrs with no subscription bc it's has it own SD card memory. I never had one problem with this camera and it was way less than the ring. Ring customer service would not replace my malfunction cameras so I told them I will cancer my subscription and throw their camera in the garbage. I'm better off with my other brand camera. Do not buy Ring cameras unless you willingly to continue to buy replacement cameras in a few years.

Ring is a useless security system. It constantly goes off line and will not reset. Tough to reset when 5000 miles away! All other non ring devices including Xiaomi, continue to work including one 6 inches away from the ring camera and another 20 feet further away from the wifi router. Night vision is very inferior to cheaper Xiaomi cameras. Time for a total change, will junk all the ring products

My ring chime died one day. Not even 100 rings to it. I was told it was out of the 12 month and would not warranty it and would not replace with refurbished. I had to purchase a new one.

I had a solar charger for my ring doorbell. The solar charge just stopped working. I called and again I was told it was more than 12 months old no warranty. But WAIT it gets better! They no longer make that solar charger and it is the only one compatible with my doorbell. So if I wanted a solar charge, I would have to purchase a new ring device and solar charger at full price!

Awful support of their products. Waste of money! Time to switch. If you have products set a timer at 11 months to have them replaced before they die shortly after.

I bought my system with doorbell camera and inside cameras three years ago for a new home purchase. AFTER Living in my new state for three years, I changed my phone number. YOU know what happened? RING failed to recognize my new phone number and ACTUALLY wanted me to send "proof of ID" --- WHAT? They certainly didn't require my "ID" to set up, Why would you need ALL my personal information to supposedly "verify" my ID? SEEMS like the biggest scam EVER and the devices are USELESS now! Completely USELESS! Whatever you do, you will NOT want to purchase this product!

This company is horrible. The worst customer support and service. This company is a bunch of thieves. I have a led camera floo light it's about 3 years old and it just started strobing. I did everything they told me to do and it still strobes. The answer to me is since the warranty is up they can't fix it. They told me I have to purchase a new one. It Turns out I am not the only one with this issue. As soon as I say that, they offered me a 30% off coupon. The light was not cheap and I know LED light last a lot longer then 3 years. This company Horrible. Please do not think twice of purchasing anything thing from these animals. They support horrible business. Buyers beware