If I could give it negative stars I would. The website is deceptive about the membership fee every month. I got charged $120 for signing up for a membership that I never agreed to. It automatically signs you up for it. The best part is you can't get any of your money back and if something doesn't fit you'll never get a refund. $#*! that place for real.

People Pay close attention at check out when using your credits. They remove your VIP status and hike up the prices another 10 bucks or more in order for your final total after credit is applied to still pay more out of pocket! I LOVEEEE RIHANNA but no you are not about to take more money from me when the items are already over priced.

I bought a jumpsuit where on their Pictures of people wearing the jumpsuit they were bigger than me and wore a smaller size than what I ordered and when it arrived it was way too small you'd have to be an Ethiopian to fit into the medium. I'm confused on how the girls in the picture wearing the Jumpsuit didn't bust a zipper. This brand most definitely runs very very small, the clothes I've ordered from China fit better than this did. Make sure to size up. The quality is also very cheap the zipper immediately broke when I tried zipping it up. Buy clothes somewhere else and don't waste your money on $#*!

Ok the clothes are good quality and they have interesting unique things that wouldn't find most places. However, they do the thing where they get you to join a "membership" so if you don't go on and click "skip the month" by the 6th, they bill you $50 (49.99 or something like that)

PREVIOUSLY you could apply that credit to your cart. You had to spend more than that amount, but you could apply the credit. So, they bill you $50 and you get $50 in store credit. Weird tricky business model, basically they're hoping you forget to cancel, but you can spend the money in the store.

NOW they have changed it. You can't apply the credit to the whole cart. You can apply it to one item, or I think a bundle of 2 things for up to $40? So...what's the point? I have $75 of stuff in my cart, would like to apply my $50 credit, and pay the difference. Nope, they want me to apply my entire credit to any ONE of the $20ish things I have in there. I pay for the rest and then they keep the difference I guess. Not great.

There is a banner that says you can apply your credit to any four sale items. Ok sounds good. I can get my money's worth that way, but then I want to cancel because I don't like this new development. However, it's not working and the chat agent is arguing with me about it as I angrily type this.

Basically they used to try to get you to spend $50 but you'd get $50 store credit. Now they bill you $50 and you get less than that. No thank you. Cancelled

I bought from this store up to four times, and everytime I had issues with the shipment. The package always got "lost" and after battling with customer service for days I would get them sent again. If I have to talk about quality, it's plain bad. They'd charge 70 dollars for a bra you could easily get for 10. I get why Rihanna is a billionaire, when you scam people by selling them low quality items for ridiculously high prices just because she puts her name on them. I'm tired of people having 0 moral values. To think about people who actually have to save for a long time to purchase from this stores just to get laughed at.

I placed an order on Dec 2nd only to be told the order wasn't even shipped as of today Dec 15th I was really looking forward to this before Christmas only to find out it's all fake really disappointed is this business even a real establishment all the customer tells me is I'm sorry we no longer had it in stock but yet you took my money Rihanna honey do better everybody is not rich this day and age we can't afford to waste money to support a business that doesn't support us! 0 is the real rating

Have been billed £499.50 over the course of 10 months for a membership fee I did not agree to. Bought sub par quality undies in Feb and unknowingly signed up for this scam. Filed a dispute with PayPal and contacting BBB and press.

Cute, sexy styles but that's IT, there is zero function. No support. And there's a fine line between ultra sexy and trashy…they leap over it.

If you purchase anything on the website, you automatically become a member and get charged a monthly fee. The only way to stop the company from withdrawing money from your account is to cancel your card or bank account or whatever you paid with. The website has a link to cancel your membership, but it never actually works, and this was a deliberate design choice by the company to keep stealing your money. I used to have a lot of respect for Rihanna, but this is a giant scam, and she's already rich enough without having to take from people who aren't as well off as she is.

I made one purchase (which for the record I am happy with) however I do not remember consenting to them storing my card information or signing up for a membership. I have been trying to cancel the $49 membership fee for over a week and the chat feature automatically closes out, the cancel membership button does not work! I have tried different browsers and nothing is working.

I started with the 49.95 a month membership thinking it was such a steal with my first order, the first order came and only 1 item fit properly. I sent the others back, they said new ones would be in mail with the new size i chose. They never came, i decided to make another order hoping they would send with my new order even spoke to customer care about my order and she said they would all come together. I waited and after 2 months logged in to see why my order still was not here. They said it was delivered. So i had to sort out what exactly happened. My payments were coming off of a pay pal account and im unsure how they were able to get my old address but they sent it to a previous address that i have not lived at for over 5 years. I went and spoke to that landlord and of course no one seen a package or had the items. So they said they would send me a new shipment, never came. I then canceled my membership and deleted my card off my pay pal account just in case so they would not be able to charge me. NOW 6 MONTHES LATER THEY CHARGE MY ACCOUNT. I have tried to open multiple online chats to have this problem resolved and the chats automatically close but it is listed with 24/7 help. Very incorrect, hand down the worst business i have ever dealt with. So out of the over 400 dollars i have paid them with a subscription i have 1 pair of underwear. I would never recommend to anyone, stay far far away unless you liked being ripped off.

After 5 days of repeatedly calling support about an order that was marked as delivered but was never delivered (the first call was placed just hours after the initial notification, & I was home at the exact time my order was supposedly delivered) I was finally told that they would not be able to refund me for my order, even after a previous support agent had indicated that they would be able to initiate a refund if I waited for 48hrs after the order was "Delivered" & it still hadn't arrived. I have been a member of this company for years & they have disappointed me repeatedly, but this was absolutely the final straw. Their unwillingness to refund a thus far loyal customer who has never requested any kind of refund or even made a return or complained is insane. They completely withheld $200 of my money for merchandise that was never received, & support was nothing but unhelpful again & again & again on every single call. The only silver lining is that my membership is now canceled & I will never ever have to interact with this business again. If only it didn't come at the cost of $200. That is so much money for me. I'm still in shock that they stole it from me, with only thinly veiled excuses to offer in response to my distress & pleas.

Unclear policy about the membership. You have to skip membership manually every month otherwise they charge your credit card and you have to use it as a store credit. Plus I waited 2 weeks for the items to arrive.

Bought the wrong size so i requested a return label, I returned it and week 3 I have not received my correct size order. I called customer service they don't know what they doing, no resolutions because they haven't received item after I gave answer about dates and requests from a previous call, had me more than 30 min on the phone, i hanged up because i got tired of waiting on hold.

I've been calling them all morning and everytime my calls are cut off and when you leave a callback number they don't call.

If I could give them zero stars I would. My order got stolen and the lack of customer service and the way that they dealt with everything it has been the worst. Their way of solving everything is by giving me a store credit for the items that are out of stock. There is no option to give the money back plus even if you shop during the first 6 days of the membership they still charge you unless you also skip the month. Worst company to shop from. Stay away!

I signed up for the $50/month subscription plan back in 2020 and used to feel like I was getting my money's worth. Amazing styles, the 2020 fashion show was refreshingly different and seemed to offer a lot of inclusivity. I often let my monthly credits build up for 6 months or so and then do a larger purchase 2x year when new collections come out/when some of my older pieces need replacing. I've noticed my order totals staying the same over the years, but including FAR less items.

The new credit system is an absolute SCAM! Credits used to be applied as a lump sum removed from the total, which meant the discount equaled the same amount you paid. Now, you must select an individual item to apply a credit to. For example, you may have no choice but to apply a credit you paid $50 for to a $14 bra. Which is total bullsh*t, especially if you want to purchase a more expensive set, let's say $65. Even if you have 2 credits, you can't stack $100 of credits to cover the $65 cost. You would HAVE to pick two items, and lose money wasting a credit on something small like a $5 thong or add another expensive item.

Further, I feel like for a brand that is intended to be inclusive, the sizing is nothing but?! I'm a 36DDD, and it is very difficult to find that size in stock. I can also never shorten the straps enough on certain styles. Much less finding a G or H cup at all.

Lastly, for the first time shopping Savage X, I paid $54 IN TARIFF TAX. For a $0 total due to my credits and shipping that almost always takes a month+ to be delivered. Needless to say, I canceled my subscription immediately after using the last of my credits. As a huge Rihanna fan, I'm so disappointed and frankly hold Miss Fenty herself at least partly responsible for this RIPOFF.

I've never been one to leave a review but this is insane. Not only did I pay for expedited shipping on Aug. 9th and it get lost in the mail, redelivered, then delayed again another two days. It finally came on the 26th (was supposed to be there the 12th and never got my shipping $ back) Not to mention, while trying on the bras I notice one has a drop of something red on the side -- looks like a drop of blood, not sure what else it could be. This is my first shopping with Savage X Fenty since I've given up on the dream of Rihanna ever giving me music again. The quality is the same as any other luxury lingerie. Save yourself time and patience and just shop somewhere else.

The shipping and customer service is awful. They lose your rush shipping packages like like they've been shipped when there's absolutely no tracking available. The customer service agents ad supervisors are rude and lack knowledge of their own procedures. I will never order from this place again