It was my first time shopping on Venus as a friend referred it to me. I was scared because I don't usually like what I try on. It usually only looks good in the picture. Anyways, I ordered a dress a tunic and a jumper. I ordered xl and unbelievably everything fit perfect. To top it off I loved everything. The quality was great. Prices fair. Everything came within 4 days and I didn't use express shipping. I haven't bought anything for myself in so long that after I tried the stuff on and fell in love and found my size, I went back on and ordered more. I would definitely recommend site

I ordered a tankini top from here at 7:30 in the morning and tried to cancel at 11:30 and it hadn't been shipped or picked up only in ordered status. They will not do it!
They want me to receive it (pay for shipping) and then ship it back when they can just call the warehouse and cancel it! I will not order from here again customer service stinks!

I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.

I bought a dress, but found a better option at The dolls, when I sent two emails asking. Them to cancel the order BEFORE it had even been shipped, I got no answer. I got an email notifying the package had been shipped, then moments later an email saying the dress had been shipped and I could not cancel the order. Venus needs to be better about answering, and not scamming customers by shipping, and then denying the cancellation.

I have been having a hard time finding cute clothes and I was weary about ordering clothes on Venus since it's a online clothing company but within the last month I got a whole new wardrobe from Venus and I have to say I LOVE LOVE the clothes and if for any reason a shirt doesn't look good on me the return process is super easy and I get my refund within 2 weeks. And now that I know my size which is a small I order everything in a small and all the tops fit me the same. Took me awhile to figure out my number size through trial and error but I got it now! And now I have a whole new wardrobe full of sexy fun unique tops. I now have my confidence back! Thanks Venus clothing for being fabulous!

This company is a joke, you call in and make and expedited payment and PAY THE 9.00 to do this because of an honest mistake of sending a check from the wrong account! And called 2 weeks before they processed it, did NOT NOTE THE ACCOUNT LIKE ASKED and they PUT THE CHECK THROUGH ANYWAY and charge me an additional 29.00! WHAT A JOKE. Would give ZERO stars if I could, the so called supervisor was Absolutely NO HELP~

This company is fraudulent.
1st they send you a tracking number that non-existent.
2 then- they turn around and say the ORDER NUMBER THEY provided is incorrect.
It has been a month & NO TRACKING & NO ITEMS!
YET I HAVE INVOICES & EMAIL COMMUNICATIONS!
THIS IS NOT THE TRUE "VENUS" company but a fraudulent Knock-off
A TRUE- BUYER BEWARE!

If you have a hard time with online shopping, I do not recommend shopping at this website because their return policy is not a good one. If you want all of your money back the only way to get accredited is if they give you store credit, otherwise you have to pay for shipping and handling to return it which almost always cost's half of the product's price. No.

Venus refused to refund me the full amount I'm owed after sending back an item (perfect condition, within the return period, expensive return shipping paid for by myself). I noticed they didn't refund me the full amount for the garment and when I emailed they said there was a "restocking fee" because the item was part of a "promotional sale" since I got free shipping on it. I bought the item full price, and there was no mention when going through the checkout that because I qualified for free shipping on my expensive order, a restocking fee would apply if I tried to return it. Their return policy discloses absolutely nothing about restocking fees. This is extremely shady, no online retailer should ever be ripping you off like this with hidden fees they don't disclose anywhere on their website. They expect you to not check your credit card bill and not notice that they didn't refund you the full amount. Also, just the fact that they tried to convince me that buying a lot and qualifying for free shipping makes it a "promotional sale" is a joke. Every online retailer gives you free shipping over a certain amount. Nice try Venus. Won't be shopping you again.

I bought a pair of Jean's. After maybe 3 times wearing them, the waistband is coming off. I was told I would get a replacement item. It still hasn't happened and I tried.

I started ordering from venus less than a year ago and LOVED them. Then all of a sudden the quality of their clothes just tanked. I keep returning orders and ordering new things thinking maybe I just picked a few bad items, but I can't seem to get anything with the quality of my first few purchases. Did they start outsourcing or change vendors or something? I do love their easy returns and venus wallet option.

This company is affiliated with Swiss Colony. Ordered with both for years. One day I got Items Tooo big and sent them back to Venus. Both got upset and charged me 78.00 and put it on my Credit with Charge Off. I was upset. After all the times I paid my bill in Full they tried to Ruin my Credit. WRONG

Cheap material not worth the money. I bought $400 worth of clothes that can only be worn around the house.

Venus is a 5 star in my expereance for years now, never had a problem so that says something! You can't go wrong!

You can find beautiful clothes else where with better customer service. I bought 2 items last night. About 5 minutes later I asked to cancel. They lied and said it was shipping already. Which is a lie as it was 4am in California where they are!

So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!

I was stunned to find this site and the poor reviews. First, their swim suits are fantastic and cute! Love their casual dresses, maxi skirts. I buy from them frequently for summertime wear. Some of the 'business-y' attire offered I didn't care for. My only suggestion is they allow customer reviews, which would allow folks to comment on "true to size" or not, or the issue I just had so someone would know to size up. I bought a swimsuit coverup from them and it shrunk. I neglected the "hand wash only" label. My fault -- the first time! I gave it to my niece and ordered another I loved it so much. I tossed it in my sink to wash out the sand, etc., and it shrunk, AGAIN! But that said, Venus is replacing it for free!