business logo of Venus

VenusReviews 1,302

venus.com
resort, swimwear, casual womenAge 19-25, 26-45
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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.


venus.com
+1 888-782-2224
USA
Venus is part of Bonprix
Founded in 1984
Clothing item from VenusFashion apparel by VenusMerchandise from Venus clothing lineVenus fashion product

Business Highlights

General

Parent Company: Bonprix
Year Founded: 1984
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: no
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: unworn and unwashed clothing will be accepted as returns
Return Cost: $8.95 fee

Sustainability

Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, swimwear, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: email, chat, phone
Support Phone: +1 888-782-2224
Support Email: email@venus.com

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: Swagbucks, Rakuten

How would you rate Venus?
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Venus Reviews Summary

Venus has a rating of 1.9 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 224th among Swimwear sites.

service
157
value
169
shipping
165
returns
134
quality
169

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North Dakota
1 review
2 helpful votes
Follow Brooke P.
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***BUYER BEWARE OF SHADY BUSINESS TACTICS****
First of all they have awesome clothes. That being said unfortunately they run a shady business. I have ordered several times and The last time I got something, it had to be returned. They charge 9.95 shipping on the return and 6.95 to use their return label. So if you are returning an item worth 30.00 you will get a return of 13.10. Just because their product doesn't fit they aparently reserve the right to keep over half the refund. Go elsewhere!

Date of experience: November 20, 2012
Missouri
1 review
6 helpful votes
Follow Chrystal R.
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I have read many reviews and they all seemed terrible! I don't ever write reviews but seeing all the bad reviews I felt like I had to. I just received my clothes today and I have to tell you I went out on the biggest limb I could find and ordered over 600 dollars worth of clothes because the styles were so cute I couldn't resist. Anyway- I received them today and holy s$&t... I LOVE EVERY PIECE I ORDERED! That never happens,,, Everything fits like a glove! I saw a lot of reviews talking about the clothes were to big... I'm 5'5 120 lbs and I ordered everything in a small and it fit perfectly... Some things were a little lose but I have to admit it was NICE... Everything I own doesn't have to be skin tight! And just because they were a tiny bit bigger before I even washed and dried... I gotta tell ya... still looked good. I'm not paid by them but just it was necessary to give credit where credit is due.

Date of experience: October 11, 2012
Canada
1 review
1 helpful vote
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I ordered over $200 worth of stuff a loooong time ago. In fact, three weeks ago and it hasn't arrived. I called several times asking what was going on, and they said since I'm in Canada sometimes it takes a while to get through at the border. I've ordered online from so many different places and never has a package taken so long to arrive. Shipping was expensive, and as far as I'm concerned putting the package on a donkey would be faster than the shipping method they use. There isn't even a tracking number so I can see what's going on. I was told it could be another three weeks til my package arrives! That's outrageous. Unless the items are beyond stupendous I will never order from here again!

Date of experience: September 14, 2012
Kentucky
1 review
1 helpful vote
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"Right now I am having a poor experience with venus. I ordered some items and considering the cost, I was surprised that it took almost 2 weeks for my items to arrive. 3 out of 4 items did not look like the catalog and sizes were off. So I decided to exchange 2 and my exchanges still haven't been processed, plus being charged and exchange/return shipping fee is ridiculous. Customer service say it can take up to 10 business days! Then venus pls don't advertise that returns/exchanges are fast and easy! Basically, I ordered items 7/3 and will probably not get to use them till August, over a month later, because of how slow and inefficient this company is. Pls avoid them... will never Venus from here again."

Date of experience: July 23, 2012
Michigan
4 reviews
5 helpful votes
Follow Rachel L.
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They have some very cute clothes on this site. However the shipping is expensive and slow. After I placed an order it took 3 days just to process and hadn't even shipped out. I ended up canceling because it wouldn't get it me in time. I have since ordered from the website and been happy with my purchases.

Date of experience: May 9, 2012
Arkansas
1 review
8 helpful votes
Follow Meme D.
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I have made several purchases over the last 6 months and the first order I had quite a few items that I really wasn't crazy about once I saw them in person. Like for an example the red off the shoulder dress. Cute design wrong material. To be honest it wasn't worth returning either. It will be donated. I made another attempt recently, place an order on a jumpsuit I have been eyeing. What a waste! I would agree with Sue. She hit it right on. The quality of the material is horrible. If your looking for a one time outfit and don't plan on wearing it again. Then by all means slurge. You get what you pay for. Word of advice make sure it's on sale that way you won't be too disappointed. To each is own...

Date of experience: May 2, 2012
Florida
1 review
3 helpful votes
Follow marina k.
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I really like this online store. I've ordered 5 different pieces and all of them exceed my expectations. Very good quality, fits perfect, fast shipping. I will order from them again. Thank you Venus for nice clothes!

Date of experience: April 16, 2012
New Hampshire
1 review
1 helpful vote
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A truly unpleasant experience! If you want to avoid yourself a serious headache avoid it all cost. Sizes are comical - I purchased a couple of items of the same size and one could fit me twice while the other one I couldn't fit in. Trying to return was another tragicomedy. They messed up my refund 3 times! I couldn't for the life of me explain to the agent how 112 -58 = 54. The agent's solution was to put me on hold indefinitely, classy! After the sixth call I got it all sorted out but one thing is for sure - never again.

Date of experience: March 14, 2012
Maryland
4 reviews
8 helpful votes
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They don't carry a wide range of sizes. The sizing reminds me of Walmart sizing, where a size small is really more like a medium or large elsewhere. The shipping is high, and you have to pay return shipping. The quality of the materials and workmanship is average to below average. For example, elastic is cheap and quickly stretches out, and a sweater I bought stretched out the first time I wore it. The only good thing I can say is that they ship things out quickly.

Date of experience: December 4, 2010