March 15,2014. Re Venus Experience.

Buying: Firstly I live in Calgary, Canada so it costs a lot! More to ship to me. So on top of the shipping charge (unless you get free) can range from $20 - $40 duties and taxes depending on how much you spend CAD which somehow always works out to so much more even when the dollar is equal at times. But in the long run it's actually cheaper than say buying a really good pair of slacks from a boutique for $200. Ouch. Yes I work in a professional environment.

At First: I've never returned anything due to hassle. Example is I was able to wear something maybe once or twice and wash per instructions and somehow never looks the same again and never fits again. I figured must be the Canadian water.

Next: The material I felt is actually better than Victoria's Secret. You cannot see what bra you're wearing through the material. So that's a definite pro. However that's just a me buying thing because I don't go for the dangerous dresses. Usually just simple tops, swimsuits etc.

My thoughts to this day: Sorry to say. I finally had to return things because they were so completely not the picture and fit was not fitting. This is my almost third year from buying from them now. I know I'm not going to look like the skinny pin model but OMG! Ouch.

Customer Service: The online chat was not good. They don't have time. Given I type 120 words per minute they did not have the patience for me to put a sentence together. Possibly under staffed I am assuming. Or I just felt like this person thinks I'm an idiot when I'm just a paying customer.

Orders to date: Still awaiting swimsuits I ordered. I guess I'll let you know how that goes. Already backordered on a few items.

To summarize it's good and its not good. Some things I love somethings I dislike.

I was in desperate need of a costume for my DAUGHTER to go to her Sister's18th. Time was running out so I scoured the internet for somewhere that could offer Next Day Delivery. I came across DRESSVENUS and gave them a bell. They were great and gave me good advice. I ordered a Elegant Lapel Short Sleeves Chiffon Dress, and it arrived the following day by 1pm as promised. Absolutely no problems and I would definitely use them again next time I am in need of a costume.

I ordered an outfit from dressvenus.com and even though the website and
Process was very easy I managed to make a mistake and order the wrong size
- so I immediately ordered another outfit of the correct size and emailed
Them to explain (as it was a Sunday and I needed the outfit urgently) - on
The Monday they emailed me to tell me that my incorrect order had been
Refunded and the correct order was being processed - the outfit arrived
Quickly and although it seemed thin it looked perfect on and my son
Received lots of positive comments so he was delighted. Overall I thought
It was good value and despite my initial error the process was very simple.
I would definitely use this company again!

I searched for hours to find a realistic trench coat outfit. I settled on a $40 costume from dress venus expecting something realistic but not the best quality seeing as some of these outfits can cost upwards of $200! How wrong was I! The coat is made of a thick luxurious material with a velvet finish. Everyone who's seen it have all said the same thing..."You must have spent a fortune on it!" Very happy customer and I will definitely buy from them again

Hello, I can't post a full comment but please be warned about this place. I impulse shopped and bought a jacket, realizing I really did not need to want it I tried to have it canceled a day or two later. Here is the response I got-- "Thank you for your email, you should look the processing time when you placed an order, the processing time is 10-12 days, now the item within the processing time, so if you insist on cancel it, sorry to tell you that we can't give you the refund, hope you can understand it, thank you, have a good day!" ----They are willing to cancel the order and keep my money. I understand it was my fault for buying the cost but this is beyond ridiculous that they would offer to not send me the item and still keep my money. If the order is processing and takes 2 weeks to process that is ample time to call over find the order and stop it from shipping. I am sorry but this company if being very unfair about this and safe to say I am pissed. Just a warning to all those who order, don't buy it unless you really really want it because you will not get your money back.

Beware of this store! I spent more than 200 USD for clothes, which I wanted to send back cause of really low quality and cheap material as well as wrong sizing. I asked them to give me address for return several times (you can't find it on their website) and got a reply: "You know how expensive postage will be, may be you can give the items to your friend etc". After trying many times to contact the store via email, I tried live chat. The answer was: "We are busy, have a nice day!" So, NEVER AGAIN! Thanks got they didn't steal my money from a credit card.

I ordered the lace jumpsuit last week and received it last night. I was so excited because I've had my eye on that jumpsuit for months now. When I opened it up, I was so disappointed. The material was so thin, that there were actually strings of it unraveling at the end of the hem. When I tried to unzip the jumpsuit, it felt like I was going to rip the zipper right out of the thing! So I was very gentle, but the zipper itself felt cheap because it didn't unzip smoothly... lots of "stop/starts". I put it on and the fit was horrible. I'd expected it to be long, because the inseam measurement was in the online description, but I didn't expect the crotch to be so low. It also has these huge pockets that are NOT VISIBLE in the picture online. They stick out, throwing off the entire look. It looks like a clown suit. I'm a pretty reasonable person, and even considered just taking it to the tailor to remove the pockets and hem them up a bit. But when I spend over $50 on a jumpsuit or dress, I expect the quality to be average, not poor. I'm sending this back. I'm sure Venus has some nice items, but I'm not willing to give them another shot because their prices are not good enough for a second chance. Maybe if they took the $$ they spend on sending me a catalog every week and spent it on better material, they wouldn't have so many negative reviews.

I love this site, I'm shocked at the negative reviews as well... I've ordered sweaters, dresses, tops and swimwear (hello boobs!) and have loved everything. One sweater didn't hang on me like it did in the picture, but hey, she's a super-short, super skinny model. They have lots of cute styles and I love the variety. As long as you actually zoom in on the picture, you can tell the type of material you are getting. The only other bad thing is I always forget about the duties and taxes to Canada are extra... but even with this extra cost, there's no way I'd be able to buy the 3 dresses and 2 sweaters I did for $200 total! Love Venus!

The designs are very nice, however, the cheapest material. I sent every thing back in less than 1 hour. I originally paid an extra 5.95 for 2 day shipping from Jacksonville, FL to Marathon, FL and didn't receive my order until 5 days later. When I returned the clothes, My refund was short my $4.82. The tax was originally 11.32 and the refunded tax was $10.50. $5.00 shipping was charged to me to return the items even though I used the enclosed shipping label that stated, if I used, I'd be charged 6.95 (which was charged). I called customer service and never got a clear explanation of the screwed up charges/refund. I definitely won't order from Venus again

I ordered 6 shirts less than a week ago. I got them today and tried them all on. One was actually a sweater dress and it's a little long but I'm 5'3 so I expect that, for what I paid it is still worth it to have it hemmed. The other 5 shirts fit perfectly, my order arrived a day early, while I didn't receive a tracking number for the shipment, all I had to do was call customer service... where my call was taken immediately and the woman read it to me politely. I'm not getting all the bad reviews. I read them after I ordered and I got way nervous. Everything is great and I will definitely order again!