Vinted UKReviews 120

Vinted may be good for buyers but is definitely not good for Sellers! If an item you sent is damaged in the post, Vinted will take no responsibility and will argue that it was not packaged correctly so you get no compensation. My buyer was really helpful, even to the point of contacting Vinted to confirm it was well packaged and sending numerous photos of the damaged item and destruction of the dress. Despite this, Vinted stated that the dress I sent should have been packaged in a sturdy cardboard box! Vinted will not pursue the delivery company for you and when you try to pursue the delivery company yourself, they say their contract is with Vinted, not you, so you can't take it up with them either. Vinted's customer service is appalling- AI to start with, then their customer service team are difficult to contact and bordering on rude. I won't be selling on Vinted again.

I have been selling on vinted for 1 year as ebay have showed themselves to be illogical greedy fools. Yet vinted has its problems too, they blocked my account for selling antique glassware? They delete your items for sale with no reason and will eventually block you. All your 100s of hours of hard work become pointless. Sad but true. Any genuine platform for selling I'd love to hear about.

A good way to make money on items you don't want. However alot of scammers & vinted don't protect you

Poor customer service they just ignore problems and respond with generic crap and never resolve them.
They're not fair in terms of banning accounts I listed an item they didn't like and I had over 200 5* reviews and they've banned my account permanently not even a warning.
No room for reviews on unbanning and not very friendly either.

Buyers pay a fee but get zero protection from this vile company. They literally side with the seller even if you return an item at your expense. I have received fake Pandora and dirty clothes, returned them, provided proof with photos and tracking but they just release money to the sellers anyway. I've lost over £50 to this scam of a company and they should get closed down immediately! Avoid or you will get stung!

I sold a pair of trainers on Vinted and posted it through InPost (like I normally do). The trainers were never sent to the buyer and were 'sent back to me' however I never received them back. Vinted told me to wait 8 more days and then they would compensate me the £30 that I have lost. I waited the 8 days and was told by Mariam that although they previously told me they would compensate me, it's not their problem and they will not be offering me a refund or paying me for the loss of the item and that this was their 'final decision'. Absolutely appalling, unprofessional and extremely disappointing behaviour. I even sent the print screen of the conversation with Vinted only last week confirming they would offer me the refund after 8 days. Disgusting customer service. I won't be selling on Vinted and I will be spreading the word that this is how they deal with people. Awful company!

AWFUL EXPERIENCE! Never received my parcel, had to wait for a month before they agreed it was lost and then promised to refund my £140 and simply never did. They are now ignoring my messages and my bank had to take over. Don't use!

Sold a jacket for £50.00 on Vinted and the seller received the parcel. I provided royal mail tracking number as required. The date of sale was the 11/11 23 Contacted Vinted customer service Agent name was Souhs. I was told I won't be getting my money. I'm bewildered why as everything was done properly. Proof of postage and all,won't be selling on this website ever again. It's a scam, cowboy website. Stay away from this site. I sell a few things on eBay and I have never had a problems like this ever!

I listed a genuine item. They blocked my account for no reason saying it was fraudulent activity!
No apparent way of contacting them to find out more!
Hence this review...only way I might be able to get an answer!

The customer service is non existent. The return policy doesn't cover " didn't fit, didn't like" - so people damage the purchase in order to claim refund. As the seller you have no option to disagree, you can only accept already damaged item back or release refund without return. The return of item is taking about 2 weeks and may not be to your house but to pick up point, so great - now you waste your time and money to pick your damage goods back! If you don't sell something really cheap like under £5 I would strongly recommend to go somewhere else.

My daughter was selling a coat on my behalf and posted it 3 weeks ago today to a dimwit who claimed that my coat was fake and sent it back ten days ago.( p.s my coat is a belstaff and was bought from flannel's so is definitely not fake) anyway it now says on the couriers website that it has been returned to sender despite them not even trying to deliver it. She has contacted hinted and couriers and so far has got no answers. God knows how long before I get it back,or what condition it will be in. Livid

Blocked my IP for what? Only because I had losted 3-4 items with tags. Now I cant open any vinted accounts to this. Never again not even with another email. So I sold a lot and I dont understand How the UK accept this vinted Advertisment everywhere. Most people got scammed and blocked from vinted.

I cannot stress enough that this Vinted site is an absolute SCAM. People buy items from this site in the belief that they are somehow protected by the buyers guarantee or whatever rubbish they call it. Well let me tell you, you are not. We were sold some boots that were being sold as a ladies UK 4.5. When they turned up we thought it was a genuine mistake, they were nowhere near the right size, closer to a children UK1. The Vinted terms and conditions said we had to return the item and WE had to pay the shipping costs. This is against the Consumer Rights Act 2015 so why on earth would we pay for shipping when something has been sold as significantly different to as described. The Vinted site is a total rip off, seriously, just go to Ebay where you get real protection.

I have had a mostly positive experience with buying and selling, however, vinted are now withholding payment of a significant sum of money due and pending. They will only accept ID of passport or driving licence. How is this not discriminatory? I have a birth certificate, national insurance number, driving licence number (not photo). Absolutely ridiculous and something that I'm going to pursue legally if possible.

Please put a stop to offering shipping services (ie Royal Mail) that require you to print shipping labels at home. It goes against the whole sustainable ethos that you're pushing at Vinted.

People rarely own printers nowadays and I just had an awful experience at a local library and ended up resorting to Snappy Snaps where I had to pay £2.50 to print a label. After driving to the library, paying £1.50 for parking and then £2.50 for the label.

Please do better by your customers and the environment.

Many flaws in the system. I purchased expensive item (in hundreds) at price seller had set. My order was immediately cancelled! I'm now out of pocket for that money and have to pay it on my credit card bill, refund not immediate. I can't leave a negative review for the purchase, and customer services don't seem to understand English enough to assist. So many holes in system that both buyers ad sellers can be left in the red.

Crap company. 3 parcels lost. Customer service is useless, rude, slow and lots of unnecessary obfuscation(delays) in the claims process. 3 weeks of me and my customer's time wasted!

Avoid at all costs.

Package sent to buyer, they claim not received and claim refund. They arranged for postage
Delivery carrier shows parcel received at buyers address, with a picture of the parcel in an open doorway ie being taken at the delivery address. Clear case of returns fraud. No response from Vinted, left with no item and no sale monies

You get a robot answer most of the time. They don't read messages as they reply with a different concept they often don't reply.
There is plenty of fake brand selling on vinted, a seller can list any brand as long as they don't mention the brand name double standards...
I received a damaged jacket I asked them for a return label mor than five times. Never received then received a message saying I am not getting refund because I did not send the jacket! How can I send it without an addressed abel?
Will report them to trading standards

Beautiful and quality items at giveaway prices, fast and cheap delivery charges, Sweet shopping experience and a reliable Application for buying and selling