Vinted UKReviews 120

Vinted have consistently helped themselves to MY money literally since I joined in Feb 2021. One payment deducted EIGHT times. Another payment FIVE times. Another payment again FIVE times etc to the value of £361:05. I am disabled so essentially Vinted have stolen my Disability living money. I hope this helps people stay away from Vinted. You have NO means of contacting them other than through the App. And they are simply intractable and unhelpful. It is THEIR WAY or the high way.

A couple more criticisms highlighting major flaws in their system design.
Firstly, on 3 separate occasions I have received random items not ordered, not even looked at. If I am size 26 then why on earth would I want a tiny leather jacket size 10 which I cannot even get an arm into? And if I have no children then why would I want tiny trousers aged 9-10?
Those wonderful wizard genius at vinted designed a super secure system whereby names and addresses of buyers and sellers are not shared. Therefore, the seller will receive an email stating "xxx has purchased your item, so please send it using the attached label" VINTED WILL REMAIN IN CONTROL OF ALL SALES AND THUS THEIR MONEY. The only problem with this super-secure system is that the gormless idiots employed by vinted cannot issue the correct names and addresses to the correct people. Then "customer services" will say to the buyer send the parcel back and sort it out with the seller (who believes that theyve done as instructed). What a great secure system vinted, well done.
And secondly, before you purchase any item whatsoever, you must check the time & date the seller was seen on the site, OR just email to ask whether the item is still available AND wait for a response. As soon as you have clicked to purchase, vinted will collect the money immediately. After this, I have received messages "Sorry I lost that item" but on 4 occasions the seller has not even been seen or heard of on vinted for months! Then of course it takes a couple of weeks to get your refund from vinted and there is no further action at all, every item listed by this seller remains "available" so that vinted can continue to collect their fees from unsuspecting buyers. This could all be solved if vinted required sellers to click a button confirming their continued involvement once a month - but of course they won't. They will not repair any glaring errors with their systems. What a joke!

I bought 2 items which was just under 2 pound had no problem. I sold something she said was good but then damaged and wants money back.

Not a healthy market to sell or buy clothes.
Everyone sells cheaply, force you to reduce the prices low, Zara or H&M sells £1, and the app takes buyer protection fee, yet when I reported the counterfeit Timberland boots bought with tons of photo proofs of how poor quality they are, the Vinted team still judged the seller right, and Vinted team Nourhene wrote to me why dont I resell it to others, I cant believe they said that, as it's Vinted's first policy no counterfeit! It just nothing proper or well protected if you are a buyer like ebay.

Got the Vinted app and used it for a week.
Bought a bag which was described with incorrect measurements, meaning it wasn't what I needed - so I requested a refund.
This is when it fully sank in, that buyers pay all the costs here.
Sellers list their items - often doing a pretty shoddy job of describing them. Buyers pay the Vinted commission AND return shipping - even when the seller is at fault!
Fortunately there are better choices for buyers and I will spend elsewhere in future.
Not wasting my money and time on Vinted again and I recommend you stay clear. Rubbish.

I posted and item for sale on vinted things where going great I brought and sold some stuff then I sold a designer top which didn't fit me anymore so I thought why not sell it well I was sold to a buyer who demanded it come right way before Halloween, so I politely explained that it would take a few days because of the post she seemed ok with this. So I sent it all packed up and paid £3.10 for postage then waited and waited tried to contact buyer no reply tried to contact vinted just a computer based messages saying that they will deal with it, Finally I got sent a reply from vinted exposing another persons account and all their details I complained to vinted they apologises but didn't help me at all with my issue I still haven't received any money the buyer still refuses to reply I honestly feel like I have been robbed. I am so upset I've cancelled my account they are so useless they can't help anybody and have loads of bad reviews!

Lost my money! Sadly never got it. Seller forgot the package and then claimed to post it. No proof of postage or a tracking number. Unfortunately due to the delay vinted marked the package delivered.
I am now in the process of trying to get a refund for items I don't have. I never leave negative feedback but in this case the transaction didn't go well. I await a refund. Seller now blocked me
The seller shouldn't have the capability to block a buyer, particularly when the buyer is out of pocket. I also don't think that Vinted should mark things automatically received therefore releasing the funds before I got the item

VINTED impose an insurance to cover the buyer but when solicited, takes ages to refund. Many fakes and counterfakes on the website. Best boycott VINTED and avoid hassle of reclaiming refund. VINTED support team not capable of verifying authentic branded good just on photo. VERY BAD EXPERIENCE. A fake LANCASTER bag, without a single logo on the bag or on the metal piece. No label or logo of Lancaster. I wrote to the Lancaster website and they confirmed that all their articles have their logo or label. I am sending the bag to the custom dept of counterfeit.

I sold on the UK site for about a year. Multiple times I have been scammed by customers saying they never received parcels, even when I have tracking receipts. Vinted is based in Lithuania, so there is no number or helpdesk to call. Vinted will hold payments indefinitely, there is literally NO protection for sellers. Don't be tempted by the 'no fee sell', on scam and any money you saved will be wiped out. Read the THOUSANDS of neg reviews out there... I wish I had! Even their own forums are boiling over with angry, scammed sellers. Be careful with this one, I have lost quite a bit of money!

I am a seller on vinted. I sold 3 items. One item at a reduced rate. The buyer apparently pre paid for Hermes labels but on messaging her, she did not. So I paid for postage and posted the items. I have yet to receive payment for the 3 items or postage costs. I have been speaking with Eve and with singrida and now Tina from vinted and not one of them has processed this payment. So now I am out of pocket for over £40 And the buyer has got away with theft. I would not recommended vinted to anyone. I am 20 weeks pregnant, have a 2 year old son who is learning to cope with his father's deployment and have had additional stress and costs to deal with. It has made me quite sick but still vinted staff and buyers don't care.

I was very cautious about buying from Vinted as I had read quite a lot of negative reviews. I think it's because people don't understand how it works. I bought a small priced item at first to test it out, and unfortunately, the seller had already sold the item. The seller to be fair, got back to me really quickly and apologised as they had listed the item on another selling marketplace and it had sold. This can happen a few times. Since then I have purchased about 8-10 items from Vinted without any issues. As with all marketplaces if you are looking for high-end designer goods you should be cautious and be able to ask the seller questions before parting with large sums of money. The onus is on us as the buyer to ask the right questions and to be able to authenticate the goods. Look at the seller ratings first and see how often they are on and the time that they take to respond. I like that about Vinted as it tells you when the Seller was last on the site and how long they take, they also tell you the date the item was available for sale. So if the date was over 3 months old then it may have sold. I have not had any experience as a seller yet, although I have listed an item for sale. So I will see how it goes.

Unfortunately, there are people who want to make other people's lives unpleasant; but I don't think it is fair to blame Vinted for that.

Overall, yes I would recommend Vinted to family and friends. I gave it 5 stars as my experience has been good.

My first item I bought never arrived nor did I get money back.
My second item I bought I was refunded a min after paying. The seller wanted only to sell to people with 5 feedbacks (but i am new to the site!...) however the seller listed the item for a bit more money afterwards.
Vinted also manages your correspondence if they don't like what you say! IF YOU BUY WITH THEM THERE IS NO BUYER PROTECTION. I think i am going to bin them and tell all my friends how crab it is. Honestly. On top they charge you as buyer: 0

I've sold an item which was a dear item to be but I really needed the money. The balance went into the Vinted account but never transferred directly to my bank account or Paypal. It's been over 40 days since I sold this item and 10 messages to the Help Centre - all I've received in return is the SAME automated message. I am absolutely losing my patience and this company deserve to shut down - there is absolutely no one to assist with selling/purchasing issues it's a complete joke. I will now be committing my time to gather other people who have suffered such issues to rally against this awful company. After all, it's lucky that's what I do for a living!

I had a personal vinted account for just under a year, everything was going well and I had over 130 five star reviews from buyers.
Went to sign in to vinted one day to find my account was blocked, unsure what was going on I emailed the vinted customer service for more info and what would happen to my vinted balance of around £78.
The reply: email us back in a weeks time and we'll get the money realised to you bank.
It's now been 3 weeks down the line & vinted are refusing to give me MY money.
I WILL be REPORTING vinted, this will include naming & shaming everyone I have dealt with.

Please DONT use vinted, it's 100% NOT SAFE. You will LOOSE your hard earned cash.

Purchased a purse from a member on Vinted and when it arrived it was damaged, (two small holes, a stain and scratches on the metal parts). The original advertisement stated that the purse was new and obviously the purse was not new as it would not have these imperfections. Regardless seller should have stated. Anyway thinking that Vinted has a money back guarantee if the item is damaged I write to them and send them pictures. Expecting the money back in my account that day I instead get an email saying that they can't help, all they can suggest is reselling the item on. By this point I am crazy mad and send them an email saying how am I supposed to sell a damaged purse on? No one is going to want to buy it? I get an email back saying they are sorry I am annoyed but the damage is not and I quote "substantial enough". I'm sorry but if the item is described as new surely any damage is damage and now new no matter how small? If you had purchased it from a shop you would be taking it straight back and demanding a full refund. Anyway they send me another email saying all they can recommend is reselling and then have the cheek to say I must list all the flaws if I intend on reselling?! Well according to you there are new flaws so **** you I most definitely wont be. Left £10 and very angry.