On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
WebEyeCare has a rating of 3.7 stars from 868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses and best price. WebEyeCare ranks 11th among Contact Lenses sites.
We monitor reviews for authenticity
Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL!
What ripoffs they attempt to be
Contacts came in decently fast. Had no hassle with my prescription. Would be 5 star if there was a cheaper contacts at least for astigmatism.
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)
I saw it was great price for Webeyecare for contact lenses, so decided to try. They charged high processing fee, which eventually brought the price on par with Costco. It is ok, which I understand. What I called it is liar, because it says if I sign up will give me 15 dollars off for signing up. Asked for my email and cell number and I had to verify, which is ok too. What happened in the end, I put in the code, it said 'Great job, if you order 100+ put in this code. If you order 125+, put in this code". I did as well. In the end, even though I ordered over 200 dollars, it only gave me 5 dollars off. After I went through all these troubles, they lied about that? I was really mad and cancelled and went with Costco, which is a much more trustworthy brand! Do not give your information to them!
Hello! It looks like you may have been trying to place an order at an already discounted price which is why any additional coupon codes or discounts were unable to be applied. Please let us know if you have any additional questions. Thank you and have a nice day!
I had a very smooth experience with ordering my contacts. The customer service reps replied to my questions promptly and fully. The price for my Multifocal Dailies is great!
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
WebEyeCare does have better deals that other contact lens site when you do a comparison.
But they grab you in with a really low Online Promotion rate of $11.95. Then when you check out you're charged a $70 processing fee. The fee varies based on how many boxes you ordered. So if you order 4 boxes at $11.95, they will charge you a $47.80 "Processing Fee" with some fake schpeal about how their competitors hide their fees. Well, they hide it until check out. However, in my case when I did a cost comparison per box, it came out to $23 per box (instead of the $11.95, I thought I was getting), but was still cheaper than their competitors. So you still get a better deal but they scam you on the promo to lure you in. Their customers know what they are up to, they should give us more credit instead of pissing us off and giving us an icky feeling at check out.
Thank you for contacting WebEyeCare. On various search platforms, it's typical for sellers to have the product price listed separate from any handling or processing fees. We do advise of potential processing fees in our terms and conditions. Whether we have a higher per box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
This was my first order with WebEyeCare. When I had questions prior to placing my order, it was very easy to reach someone to talk to. After I received my order, I had a question about my insurance. Angela promised to call me back after following up and she did in minutes! She was extremely helpful and friendly. I will definitely be using Web Eye Care again. Excellent Customer Service makes all the difference.
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
It was so simple to upload my new prescription and order new contacts. Best price around. And they arrived very quickly!
Thank you so much for your kind words and recommendation! We greatly appreciate it!
This is a great website. It is easy to use and they provide quality products. They communicate delays and shipping information good.
We're thrilled you are happy with your ordering experience and look forward to serving you in the future. As always, thank you for your feedback!
There was a missing box of contacts in my original order. One quick email and the missed box was shipped out quickly. Bonus, they were $50 cheaper than all other online competitors
We are thrilled to hear that you have been pleased with your experience despite the small packaging issue. Thank you for the recommendation and we look forward to serving you in the future!
They had my contacts to me within a few days! And they were the cheapest I could find and I looked for two days checking prices. The only thing I didn't like was that I couldn't put my exact script in. Was told they changed it when they verified it. But other than that I'll most likely be ordering from them everytime in the future :).
We are happy to hear that you enjoyed your WebEyeCare experience. Thank you for the recommendation and we look forward to serving you in the future!
First time ordering from this sight but the customer service rep was excellent. They helped order the right contacts for the new prescription. I will definitely be ordering from them again
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
Placed order for $519, and they added a $219 "processing fee" because other companies "hide their fee in the product price..." This company is a joke!
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separate from any handling or processing fees. We do try to be as up front about ours as possible with listing the charges separately in the Cart. Whether we have a higher per box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
Great company. Prompt customer service response and quick shipping. Very positive experience! Highly recommend!
Awesome to hear! Thank you for recommending us!
Not only was ordering simple, but great price and received in 4 days! Ordered from another popular site and am still waiting for them 3 weeks later!
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
My order was fast and easy to place, verification of my Rx was almost immediate, and I received my order in less than 2 weeks despite inclement winter weather.
Thank you so much for recommending us! We are so glad to have helped you with your contact lenses.
Process to order, provide prescription was easy. Very good Communication in regards to order, shipping. Product arrived timely and as expected.
Awesome to hear! Thank you for recommending us!
Fast and Prompt Delivery, Professional Customer Service at a great Price.! Best Option to renew Contacts.!
Awesome to hear! Thank you for recommending us!
I placed my order on Monday, December 27@ 9:15 AM. They stated that it would take 5-10 business days to receive the order, but actually received the order on Wednesday, December 29. I think they just state a longer period just in case something goes wrong with the shipping. I would definitely order from them again even if running low on my contacts instead of ordering locally as it is a much more economical efficient process.
Thank you so much for your kind words and recommendation! We greatly appreciate it!
We appreciate the service offered by WebEyeCare.com as it allows us in the busy life we have to be able to get the things we need to function (like being able to see) without having to go wait in lines, schedule appointments, etc. Thank you for the prompt service and wonderful products you offer!
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
Very happy with the purchase experience from WebEyeCare. It was one of the best prices and exceeded my expectations on delivery time over a busy thanksgiving week. I got it in only about 3-4 days and it came well packaged. Also happy with the regular email and text updates on shipping status.
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
Answer: Thank you for contacting WebEyeCare. Our orders are shipped after the prescription has been verified. If the prescription is provided via upload when the order is placed the order will ship same day if placed before 1pm est Monday - Friday. If the order needs to be verified with your doctor's office this can take on average two business days to completed before shipping. Please let us know if you have any additional questions.
Answer: Proved your Dr. s information and they will contact them.
Answer: Yes, I've ordered from them multiple times, contacts are name brand & exactly what I've ordered each time.
Answer: If it's within a year it seems to be fine. After that I think you'd need a new exam and Rx.
Answer: That my friend, is the million dollar question! For myself, and numerous others I've read on multiple different website reviews, it's going on 6+ weeks with a different $#*! A mammy story and excuse every time. Then in what I (personally, I cannot speak for others on this) take as an added insult, each excuse offered is always placing blame on someone else, never once simply admitting fault and owning their mess up.
WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!