XIDAXReviews 188

I researched many PC makers in the market and decided to follow a hunch and go with XIDAX... I was not wrong!
The online chat experience was great, I had a lot of questions which were answered in a timely and polite manner; the agent was not trying to sell me something I did not need. He hooked me up with a Veteran discount (Thank you!)
Tracking my order was easy and was able to get updates via the chat function.
The rig was delivered on time and in perfect condition, I simply unpacked and powered it up without any issues.
Thank you XIDAX for making my buying experience easy and very rewarding!

I give it a 4 star because now my cpu which they recommended I go with is going out.
They also didn't tell me the new cpu ******* series was about to come out shortly after ether I was bumbed to find that but i did need my pc back fast. So its understandable. Anyway just a few months in and my cpu is failing so my next update will answer if I give a 5 star or one again as its fully covered in warranty at their dime. Ill give a 5 star if they respond appropriately. I will say they do care a great deal about customer support and that goes far for my family of gamers and salespeople where the pc is always on. Cheers

Well I was on the flop about which pc company to go with to build my next computer, though great computers. My Alienware's are no longer cutting it for me. I reached out to Xidax first since I had recently watched a video on a build they did for Matt@ Demolition Ranch. Shane was the first agent I had the pleasure of dealing with, and actually dealt with for about 5 hours through out that day. Going back and forth through different companies and build sheets the one thing that stood out to me the most was Xidax was the only company where I was able to talk to a live person through chat... the WHOLE day. Shane promptly answered every question that I had as well as made some recommendations on a few things with the custom build I was working on the website. Told him that I wanted to have the computer by a certain day and he assured me that I would receive my build with a certain amount of days as well as receive live updates with build photos and to my surprise it arrived 2 days earlier than it was supposed to. I've had my build now for about a week and a half and have downloaded and played well over 20 different games on it with no issues what so ever. Even today when I made another order Cody's customer service was Top Notch. The build, the warranty, their Customer Service, their shipping/Packaging... was all exceptional and more than I could have hoped for. I was so worried with all the horror stories about shipping companies throwing packages out on the porch that I would receive a beat to death PC but there wasn't even a dent in the box! Without a doubt if I ever order another desktop or laptop at that matter Xidax will always have my business.

I wasn't sure what components was needed and worked with Tanner to help spec out and review my build. He was extremely responsive and really took into account what I was looking for/needs, and any budget concerns. His knowledge and explanations were extremely helpful for helping me decide what would work best for my needs. We discovered an issue during checkout with one of the promo's that wasn't properly applying the discount and he immediately jumped to a workaround solution to make sure everything was taken care of! Tanner was amazing and his support made the build and buying process extremely quick and easy!

I have this far had an amazing experience with this company. The website interface is amazing for doing a custom build. I had a little issue of getting ahold of customer service this week but once i did i can see why. I had the Pleasure of speaking with Tanner who made the process of redesigning my order and getting me the rig i want for an amazing price a breath of fresh air. It was by far the best customer service experience I've ever had in my life. Tanner was polite, courteous, and an expert at what he does. Throw a parade in that guys honor.

Tanner Woodbrey, was an awesome sales rep done an outstanding job on my questions and quotes! Mr. Woodbrey was very polite and patient with me. Outstanding customer service and fella this is my second time ordering through Xidax very pleased!

These guys an gals are top notch, I had questions before I even started putting it together an they answered them all in a flash. I had problems with potential shipping options they worked tirelessly to get it done. I couldn't be happier with my purchase and amazed with a level of customer serves I've never seen before.

I had the pleasure to work with Tanner and I was immediately greeted with quality customer service. There was no wait for support, and He was very informative as I was browsing the sites selections. Ultimately, I ended up sending him links to what I was looking for and very quickly he sent me a link to the exact built I wanted. Tanner even assisted me through the checkout process and reassured me of the Lifetime Warranty and how this is the best deal for the money. I appreciate the personalized experience.

My experience with Tanner was great! He called right away when I was approved for my Progressive Lease and asked me what all he could do to help me. I was at work and asked if we could take to conversation to chat, and he obliged. I had a really tight and strict budget and Tanner did a great job to make sure I got what I needed at the right price. My whole experience will definitely make me want to tell my community about this great company. A billion kudos to Tanner, he needs a raise for sure.

Experience was exceptional from the time I started doing research to the time I checked out. Tanner was highly professional, responsive, and very knowledgeable on the entire process as well as all of the build questions I sent his way. Thank you for everything Tanner, I am grateful for the experience and excited to go down this journey with the Xidax team! Please also pass along my gratitude to the engineers that will be building out the system!

I've always wanted a gaming pc but never knew where to start. I hopped in a stream and saw a logo for Xidax and when I asked the guy about them he wouldn't stop talking about how good an experience he'd had with this company so I figured I'd have to check it out. When I got to the site I was a bit confused and really had no idea what I was doing but the chat window popped up and one of their sales agents walked me through everything step by step and made the process a LOT easier. I don't remember who the original rep I spoke to was but at this point I've probably talked to them all, I got a pc I would have never dreamed I'd own and it runs flawlessly, I couldn't be happier with my purchase and I'm hoping to be an affiliate like the streamer who recommended them to me. I can't say enough how much this company made me feel cared for and how far they went to deliver what I wanted. YOU GUYS ROCK, THANK YOU XIDAX!

After shopping around other various options online I decided to go with a pre-built PC from Xidax. The high level of components and build quality at the right price is what helped make my decision. The only draw back for me is paying for shipping, but that extra cost was worth it to me for the build quality and piece of mind that comes with buying a PC from Xidax. I went with a pre-built PC in stock which shipped close to next day and I am very happy with my purchase. I would do business with Xidax again.