On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Configure your Custom Gaming PC at Xidax. Lifetime Parts Warranty on Desktop Computers and hand-built for PC gamers.
XIDAX Reviews Summary
XIDAX has a rating of 4.6 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XIDAX most frequently mention customer service, tech support and top notch. XIDAX ranks 4th among Computer sites.
We monitor reviews for authenticity
Shout out to Aspen and their quick diagnosis of my issues that occurred during transportation. With a few quick trouble shoots, the issues resolved. Thanks again!
Had to lean on Aspen today to get my computer back to tip top shape and he was a tremendous help! He also helped me with a potential computer purchase in the future. Thanks XIDAX and thank you Aspen!
Aspen offered me 3 choices. All were great. I picked the one that i liked.
Had a fraudulent claim on my credit card. I spoke with a wonderful customer service rep who took care of it right away. Thank you so much Aspen!
Great customer service experience! Aspen helped my initial problem with a boot up error on my Xidax pc. Then helped with all additional questions and issues I had. Very nice to talk to as well and patient. Thanks Aspen.
Aspen was helpful and quick with a response and with a suggestion (that I took) for a part that was delaying the assembly of my PC. By the next day I had a photo of the assembled PC. However, I waited about 14 days before e-mailing Xidax and would still be waiting had I not done that, but it's all good. 5 *s.
I called Aspen when my computer was not working. He walked me through some stuff I still don't understand but he does and he got it to work. He is brilliant. You should pay him more.
Aspen, thanks for your assistance in bringing my PC up to par!
Aspen was the Service Rep I spoke with and he was absolutely wonderful. He was very knowledgeable and even anticipated my questions. He's just a good guy and we had a good conversation and all my questions were answered. I really appreciate good customer service. Thank you Aspen. Thank you Xidax. As a company, Xidax, your products are superlative.
I received great customer service from Aspen tonight. Purchased the X2 R2R for my son(4th xidax computer in the family) and had a web browser issue where the purchase went through but the order did not. After placing a ticket Aspen called me and got everything all taken care of. He was pleasant and professional. He kept me informed and assured my order was processed. Thanks!
They were very helpful and very great at communicating.
You're computer tech By the name of Mr Aspen, he had helped me many times on my computer.
He's very professional, friendly and respectful... This person should be promoted!
He was knowledgeable and help me fix my issue quick and fast
Aspen was really helpful in fixing my issues with my pc. I didn't have to lift a finger while they took care of everything. Saved me 150 bucks too! Overall very happy with my experience.
Since then, my friends and wife also all get Xidax PCs.
Yesterday's support experience was helpful and successful :)
My TEch Aspen was GReat, He Remoted in and fixed all my issues. I thought all my updates were automatic but they weren't. He updated and fixed everything. Followed up the next day
My friends and I had raised money to get my Partner a new rig since she's been using a crap top for far too long. And their employee Aspen, who had been recommended to me as a friend of a friend was INCREDIBLY helpful! They kept me up to date as often as possible, and also helped me keep it a surprise for my partner!
I bought a new PC from Xidax and the whole experience has been great. The computer itself is built really well, runs super smooth, and the price was very fair for the quality you get. You can tell they put care into their builds. What really stood out for me though was the customer service. Aspen helped me out when I had some issues and was super patient and helpful the whole way through. They didn't rush me, answered all my questions, and made sure everything was taken care of. It felt like they genuinely wanted to help me, not just get me off the line. It's hard to find companies that treat their customers this well these days. Having a powerful PC is great, but knowing there's someone like Aspen ready to help if anything comes up makes it even better. I'd definitely recommend Xidax to anyone looking for a new computer. Great PCs, great prices, and customer service that really cares. Huge thanks to Aspen for going above and beyond. 5 stars.
Aspen was a very kind person. She helped get me the rates for a new card, and didn't complain when I declined after it was a bit more than I wanted to pay. Noah and Andrew helped me facilitate the timeframe on getting my computer repaired and getting it transported. Xidax helped save me money and honored their warranty.
DO NOT USE XIDAX! INCOMPETENCE, NEGLIGENCE, AND ZERO ACCOUNTABILITY!
I ordered a custom $6,693.95 desktop from Xidax on June 3,2025, after speaking directly with Andrew Leddy (Masterandrew). I specifically requested two 8TB 850x NVMe drives and two 8TB 870 Evo SSDs as part of that special order. What I received on June 29 was not only incomplete, missing the SSDs entirely, but also lacked even the most basic setup, as no WiFi drivers were installed. For nearly $7,000, this is absolutely unacceptable!
When I contacted Andrew about the issue(s), he claimed he would involve his support manager. Days went by, multiple calls, messages, and online support requests were ignored until I finally heard back from Elijah at Xidax. After sending proof (photos and Disk Management screenshots), Elijah admitted they had "found" the missing SSDs sitting on someone's desk. Seriously?
Instead of owning their mistake, they initially wanted to ship me the drives, expecting me to install the drives myself, again, on a nearly $7,000 "professionally built" system. Only after further pressure did they agree to cover shipping and reinstall the missing drives.
Fast forward to August 3, and I finally get the PC back, but I was away on business. When I returned home and inspected the build, I was stunned; they had literally screwed the SSDs to the chassis without even connecting them to anything. Nothing, not a single cable, just 'Bluetooth' drives mounted for show. They also completely ignored the agreed-upon RAID 5 configuration with one of the NVMe drives.
This level of negligence is outrageous. I gave Xidax a second chance after their first failed attempt, but this was the final straw; there will NOT be a third.
Save yourself the headache, wasted time, and infuriating customer support.
XIDAX IS NOT WORTH ANY AMOUNT OF MONEY! DO NOT USE THEM!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members