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Hard Drives Direct Reviews Summary
Hard Drives Direct has a rating of 4.8 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hard Drives Direct most frequently mention customer service, fast delivery and quick shipping. Hard Drives Direct ranks 5th among Computer sites.
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The Product was in good order and fit for my business purpose. However, the shipping experience could be a bit better. The delivery dates kept shifting couple times and was delivered a days after the confirmed delivery date.
Sourcing, purchasing and receiving a replacement drive should be easy. Hard Drive Direct is all that and more!
Dependable service that makes my job easier.
Thank you!
Luis
I contacted Hard Drives Direct customer service because the hard drive I had purchased a year prior had stopped working.
The response to my complaint was quick, but some of the instructions regarding the replacement procedure for the faulty hard drive were unclear, which ultimately extended the process to about two months. Fortunately, the customer service representative was very helpful and finally provided me with the correct information.
A little bit difficult but OK finaly
The model requested and what was shipped was not the same.
They make me wish we had more legacy servers as by far our most competent supply partner is Hard Drives direct.
Be it dealing with a shipper over a single hard drive, or arranging for local pick up on a Friday, will not shop anywhere else if they have it
Very happy with the entire experience from ordering to production.
Hello Tyler,
Thank you for your positive feedback! We’re glad to know that every step of your experience — from ordering through production — met your expectations.
We look forward to serving you again.
-CSR
The item arrived quickly and as described, customer service was excellent as I had to change my order right after I placed it online. Easy to deal with and would order again.
Hello Lisa,
Thank you for shopping with us and for reaching out for assistance. We are always happy to help and appreciate your business.
We look forward to working with you again!
-CSR
As an it consultant, I already order replacement HDs from Hard drives Direct, and never let me down. Keep up the good work! Thanks guys.
Would have been nice to have shipping on Saturday to get us working Monday instead of ship Monday and working Wednesday.
Hello Jaymie,
Thank you for reaching out with your feedback. Our hours of operation are Monday-Friday 8am -5pm.
All orders placed before 5pm EST are processed and shipped the same day.
-CSR
It would be fantastic if you could ship on Saturdays so there could be Monday arrival onsite.
Package was received sooner then expected, which is appreciated especially when it is a time sensitive matter. Thank you!
Hello Guzzo,
Thank you for your feedback. We're glad to hear your package arrived sooner than expected, especially given the time sensitivity.
We appreciate your support and look forward to assisting you again.
-CSR
Had drives fail, and my spare here didn't work, and got replacements shipped out that day to me. Saved my ZFS pool.
Hello Aaron,
Thank you for sharing your experience. We're glad we could get the replacements out quickly and help you save your ZFS pool—that's what we're here for.
If you ever need anything else, don’t hesitate to reach out.
-CSR
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Thank you for the 5 star review, Matthew.
We appreciate your business.
-CSR
I trust whatever I choose you deliver in a timely manner.
Hello Zoltan,
Thank you so much for your kind words and continued trust in us! We are committed to providing reliable service and timely deliveries every time. Knowing that you can count on us truly means a lot. We look forward to serving you again soon!
-CSR
Easy to use and the deliveries are always on time. It is very reliable internet computer hardware store. It also usually cheaper too.
I've been able to simply go to the site, find the part I need and purchase it without any issues over the years
Hello Arvind,
Thank you for your continued support over the years. We're glad to hear that the site has made it easy for you to find and order the parts you need without any issues. It's great to know the experience has been consistent and reliable — we truly appreciate your business.
-CSR
Vous devrier donner un paflet d'instruction a savoir ou le placer a l'intérieur de l'ordi
Translation: "You must give an instruction pamphlet on where to place it inside the computer."
Hello Marcel, We do not provide instructions on how to install components (redundant fan in this case) into your server.
We would be more than happy to provide you with a link to a youtube video that describes the process.
https://www.youtube.com/watch?v=lqsjukqz7ja
Please do not hesitate to contact us should require more assistance with this install.
CSR
The order was smooth. The only thing is the model of the delivered hard drives is not the exactly mode I ordered. Later I called back and I was told they are the same drives.
Hello Nicky,
Thank you for your feedback! We are glad to hear your order process went smoothly. We apologize for any confusion regarding the hard drive model. We appreciate you taking the time to follow up with our team and hope the drives are performing as expected. If you have any further questions or concerns, we're always here to help.
-CSR
The drives arrived promptly, in a well packed box, and were exactly as described.
Hello Christopher,
We truly appreciate you taking the time to share your experience. It is great to know everything reached you quickly and in perfect condition. Thanks for choosing us — we are here if you need anything else going forward.
-CSR
I have ordered from Hard Drives Direct on multiple occasions over several years, and have always been satisfied with the product and with the range of devices supported. They have saved much more money in extending device lifespan than the drives have cost.
Hello Mark,
We are grateful for your continued trust over the years. It means a lot to know our solutions have helped you get lasting value from your equipment. Your positive feedback truly motivates our team—thank you for being a long-time customer.
-CSR
Simple ordering process. Goods delivered on time and as described.
Hello Andjelko,
Thank you for sharing your experience! We are glad the purchase was straightforward and that everything arrived just as expected.
We appreciate your business and hope to assist you again soon.
-CSR
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luis,
Thank you so much for your kind words. We are grateful for your support.
-CSR