XIDAXReviews 188

I'm very happy with the components I got for the price; most other places I looked would have been several hundred more for similar specs. When I received the PC, there were some major issues that I was not able to solve myself since I am not much of a tech person. Luckily, I was able to reach out to support and, while it did take longer than I would have liked, they were able to fix the issue in a way that I was happy with. Now, the PC is comfortably running demanding games and software. Overall, I would recommend Xidax to most people as long as you don't mind doing a little bit of your own quality control before you boot the thing up.

I bought a pc in 2016 from xidax computers. I was very lost in how I could upgrade my current system and Spencer was able to answer all my questions. He worked with me for an hour straight and was extremely knowledgeable on every subject.

I had been planning a new PC purchase for a few months. I pre built about 50 or more on at least 10 different sites. I kept coning back to Xidax because the parts selection was definitely better than others. Some companies are ok with selling you mid grade equipment. Not Xidax.
Once i placed my order i did have an issue with my order getting "lost in translation". XIDAX's awesome staff helped get my order back on track. The very next business day i had my confirmation. I was expecting a 3 week to a month or so to take delivery. I received my new PC in under 2 weeks. They also sent build photos as they were working. Ive never been shown the process on any of my other PC's. I had no issues with the delivery. Outer box was handled quite nicely. The set up and install were hiccup free as it is supposed to be. 10 out of 10 would order again and recommend to anyone considering a new PC.
Thank you Xidax!

Was struggling a bit to find what I wanted on my own. I decided to use the chat and that's where I met Shane. Shane was a huuuge help from finding what I needed in my PC, to my payment methods that fit me best. 10/10 would recommend to anyone who doesn't know the intricacies of computer components and construction of a well working PC.

Second unit bought from Xidax.

I find their units solid. First unit is 7years old. Operating in high temps. Has kept up really well. All games (Assassin's creed, Far Cry etc) play without glitches. All software doing just fine. One USB port non-functional, but eh. Started to slow just a bit and wanted an upgrade. So handed it down to someone and it is still working fine. (They will be using far less intensive applications.) Oh and the panel had come with a dent. Got it replaced free of charge.
New unit doing well out-the-box. No issues. Packaging was stellar. (It came a long way.)

Found them online while searching for something a bit...more. The highlights:
1) Customer service. Their agents are patient, helpful and not pushy. They may suggest a higher unit than what you had in mind, but they explain why and it is all verifiable. No gimmicks to try and rush you. Good responsiveness as well.

2) Good range of choices. With basement and refurbished deals

3) Cool freebies (linked to purchase price)

4) Frequent sales

I think they could do better with the instructions in the package and with labelling the extra parts, but likely most people buying from them know their way around.

I see comments about their warranty, but it's just one of those legal things you HAVE to read beforehand.

Giving high marks until proven otherwise.

Attaching a video. Sound is a standing fan. Unit is QUIET.
(Shane was an awesome customer rep. Above and Beyond must be his motto.)

Cody Twitchell helped build my PC and answered all my questions. Made me a feel confident in my purchase! Best customer service you could ask for. Would recommend to anyone in the market for a gaming PC

I ran into a CPU issue after purchasing a custom rig from Xidax. I got support from Cole at Xidax for about 2 days off and on and the patience and help was top-tier. It's always nice to get support from a real person instead of trying to navigate through hundreds of pages of FAQs trying to find someone else with the same specific issue.

Empty promises to help fix broken case fans. Fan issues from delivery to weeks later without help!
* responded here and I did reach out to him. A few days later he responded offering help which I asked for and there has since been zero follow up. Just seem to be getting strung along. Well, another week gone by and I have had zero response to my problem with the case fans. Thanks XIDAX!
It is now 10/20/23. After multiple attempts to reach * and the CS team, crickets. Empty promises with the only resolution offered is to send the Unit back. CRAZY!

*Personal information redacted by admin

I recently had the absolute pleasure of working with Chris from Xidax PC's, and I cannot express enough how outstanding my experience was. From start to finish, Chris exemplified the highest level of professionalism and expertise, making my purchase process an absolute breeze.

First and foremost, Xidax PC's stands out for their top-tier products. The quality and performance of their PCs are second to none, and the range of options available ensured I got exactly what I needed. Chris was not only knowledgeable about their entire product line but also took the time to understand my specific needs, guiding me toward the perfect system for my requirements.

What truly sets Xidax apart is their exceptional customer service. Chris went above and beyond to address all my queries and concerns, demonstrating an impressive depth of knowledge about the technical aspects of the PCs. He was patient, courteous, and incredibly attentive throughout the entire process, making sure I felt completely confident in my purchase.

Furthermore, the level of customization Xidax offers is remarkable. Chris walked me through various options, ensuring every component was tailored to my preferences. This attention to detail resulted in a PC that exceeded my expectations, both in terms of performance and aesthetics.

The efficiency and transparency of the purchasing process were outstanding. Chris kept me informed at every step, providing regular updates on the status of my order. The delivery was prompt, and the setup was seamless thanks to the thorough instructions provided.

In summary, Xidax PC's and Chris have set a new standard for excellence in the industry. Their commitment to quality, combined with Chris's exceptional knowledge and customer-centric approach, make them the go-to choice for anyone in need of a top-of-the-line PC. I am beyond satisfied with my purchase and will be recommending Xidax and Chris to everyone I know.

Kudos to Chris and the entire team at Xidax PC's for their dedication to providing outstanding products and service. They have gained a customer for life, and I have no doubt that anyone who chooses them will experience the same level of excellence that I did.

I had Shane as my salesman he was very informative and helped me figure out the best option for me! I will be continuing to purchase from Xidax!

Computer buying is a lot of work these days since there are so many companies out there nowadays. I knew coming to Xidax would be great, as I had a stellar experience with them back in 2019. A few years later, it is time for an upgrade. Cody was there from day one, answered all of my questions, and was always helpful, even when I was being annoying with my questions. Great listener. I am not on my second Xidax rig, and this one is 1 of 1! Cannot beat that. Super pumped for it to get here. Thanks again, Cody for making it a seamless and easy experience.

I've had my PC for a little over a year now. All I can say is they did a wonderful job. Constantly runs games smooth and without issue. Can't thank the wonderful people at xidax enough

After my PC had issues Sho stuck his neck out to help me with it. Solved issues that o would never figure out. Great customer service!

I am overjoyed with my recent purchase from this Xidax! They crafted a one-of-a-kind computer that is an absolute masterpiece. I can't speak highly enough about Spencer, the sales representative who guided me through the process. His knowledge, patience, and enthusiasm were truly impressive. Thanks to him and the Xidax, I now own a computer that is as unique as it is powerful. Shout-out to Spencer and the entire team for an exceptional experience!

Not only is Xidax's customer service amazing, but you can genuinely tell that this is a company that cares about their customers. I worked with Chris for nearly half an hour to make sure I got all the stuff I needed, and he was wonderful. 10/10, would recommend.

I had a rig build by the Xidax team a few months ago. I put my equipment to the test and was not disappointed. Shout out to speen for being so quick on the job!

Have been in the process of ordering my new system for about 2 months. During that time, Cody has answered all of my questions, and has been extremely helpful and honest. He never oversold, or over-hyped anything. At this time, I cannot comment on anything further, as I am waiting for my rig to arrive.

Spencer helped me out by reassuring me about the delivery of my purchase absolutely would recommend. Fast response time and quick to answer

I havw had two Xidax computers. All have been grwat as well as staff. This last time Cody helped with a gaming and work build! Ran into an issue with payment and Cody in all his awesomness resolved the issue quickly and professionally! He was helpful and knowledgeable in everything I needed done! Thanks Cody! Nice to have help that takes care of you and resolves issues without stress!

My guy Spencer from xidax was extremely helpful & polite when it came to upgrading a few mistakes & wanted to make my gaming experience even better than i thought. 10/10